Our claims service
When it comes to a motor claim, our claims team are here to support you and your clients. From bodily injury to theft and collision to windscreen damage, our dedicated claims handlers will guide you and your clients through the claims process.
Our team of claims handlers are on hand to both you and your client, alongside our extensive selection of support teams including both Deskside and Field Engineers, Technical Claims Managers, Customer Service Managers and many others who can support Claims in making your clients claim journey as efficient as possible.
Help us to handle your client's claim
Let us know about the claim as soon as possible.
Regardless of the nature of the incident, help us to handle your client's claim quickly by notifying us promptly and providing as much key information as you can. This will help us to assess the claim and route it appropriately, especially if additional internal or external expertise is required.
Where possible, when notifying the claim, please provide us with the following:
Policyholder/driver details
- Vehicle owner/driver of vehicle details
- Policyholder date of birth, address and contact information
- Purpose for use of vehicle on incident date
- Details of period licence held alongside any known convictions or medical information
Incident details
- Date, time and location of damage/loss
- Circumstances - what happened, what has been affected and who is affected?
- Third-party details such as registration, name, address, contact information (if applicable)
- Description/photos of extent of damage
- For vehicles deemed a total loss - a copy of the V5, purchase invoice, proof of funds and service documents
- Any additional supporting information - e.g. photos, dashcam footage, CCTV, witness details, crime reference numbers
Guidance by claim type
If your client is looking to make a claim with us under their Personal Lines Motor Policy, for more guidance on specific information we may need, search for the relevant claim type below. Providing us with this (alongside the above key information) when we're notified of the claim may help us to progress the claim more quickly.
Bodily injuries
Collision - multi-vehicle
Collision - single-vehicle
Collision - abroad or with an overseas vehicle
Fire
Flood
Malicious damage
Theft
Windscreen
Make a claim
You can notify us of the claim by phone, email or online. We'll assess your client's claim and guide you through the next steps to help them get back to normal, as soon as possible.
If it's an emergency, our lines are open 24 hours a day so we're there for when you and your clients need us the most.
Online
You can submit a new claim quickly and easily via our online process
Your claims contact
Get in touch with us
Existing claims
Looking for an update on an existing claim?
Log into Aviva Broker and select 'Track Claim'. You can view a snapshot of activity on an outstanding claim for up to the last 90 days and gain real time updates on how the claim is progressing.
Can't find what you're looking for?
Find your claims contact below or alternatively, head back to our claims service page.