Helping your clients build a more inclusive workplace
Menopause is different for everyone, and for many, symptoms can have an impact on everyday life, at home and at work. That's why we offer menopause services through Aviva Digital GP*, provided by Square Health.
The service gives your clients and their employees clear guidance, trusted clinical expertise and reassurance at every stage of menopause. It's simple to use, designed to provide meaningful, practical support when it's most needed, and now available across all health insurance policies.
Legislation is changing
Menopause is becoming a clear workplace priority, with new government guidance calling on employers to review policies, listen to people with lived experience and make practical adjustments that genuinely help.
By acting now, your clients can create a more inclusive workplace for people experiencing menopause and retain employees with expertise they rely on.
Research says...
8 out of 10 women aged 45 to 55 say their workplace doesn’t offer basic support for menopause¹
47% of women wouldn't tell their employer the real reason if they needed to take a day off due to menopause symptoms²
Only 24% of employees knew of a formal menopause policy at their work¹
Our menopause services*
What's included?
- Information hub with expert guidance, practical tips and useful content to help understand and manage menopause symptoms and their impact.
- Online symptom assessment that generates a personalised report indicating a possible menopause stage, which can be downloaded and used to support healthcare discussions for personal symptoms only.
- Six consultations with a specialist menopause nurse, each lasting half an hour, to discuss symptoms, lifestyle changes and treatment options.
- Additional menopause GP consultations may be offered if further support is required, with the nurse able to refer the individual for up to two consultations with a GP who has specialist knowledge of menopause.
- Open referrals are available if symptoms need further investigation** or may indicate another medical condition.
- Private prescriptions for HRT or testosterone where clinically appropriate, with medication costs payable to the pharmacy and some clinical information required.
- Repeat NHS prescriptions of HRT or testosterone that can be ordered through the app, with NHS England exemptions accepted.
Who can use the service?
Employees’ loved ones might want guidance on how to show up for them during menopause and get some emotional support themselves. That’s why this value‑added service is available to:
- Anyone aged 16 or over
- Partners and family members included on cover
- All eligible customers covered under our Optimum, Solutions and Healthier Solutions schemes
Provided at no additional cost, this service has no impact on premiums or treatment cover.
Creating a supportive culture
Our menopause services help build a more inclusive workplace culture, so people feel understood, supported and more like themselves again.
- Earlier insight – allows for timely conversations and intervention, helping clients better understand what their employees may be experiencing.
- Confidence to take action – personalised guidance and clinical support help individuals make informed choices about managing their symptoms.
- Empowered decision‑making – gives people the knowledge, tools and reassurance to take control of their menopause symptoms with confidence.
Adding meaningful value
Our menopause services ultimately creates a more resilient, inclusive workforce by:
- Helping employees feel more like themselves, improving wellbeing and confidence
- Reducing absence and boosting productivity through addressing symptoms early
- Strengthening retention and engagement during a critical career stage
- Enhancing workplace culture and showing genuine commitment to employee health
We’ve created a leaflet to explain more about our menopause services and what’s covered. Please take a look and share it with your clients.
Access our menopause services via Aviva Digital GP*
Our menopause services are available through Aviva Digital GP* and can be downloaded from the Apple App Store or Google Play. Simply open the app and click 'Register'.
Mobile data charges may apply. Available to members over the age of 16 who are eligible to access Aviva Digital GP*.
Helpful resources
Our range of resources are designed to support informed discussions and help you add meaningful value.
MyAviva
Claims can easily be made through MyAviva to start the process of investigating symptoms that may be menopause-related.
Menopause hub
Practical resources to support employers and employees with menopause at work, enabling confident, benefit‑related conversations.
Talk menopause with Aviva
A supportive home for menopause knowledge, guidance and reassurance at every stage.
A guide to the menopause
Get a better understanding of menopause and explore types of support, from symptom management to wider workplace and healthcare resources.
Menopause webinar
Learn more about menopause in an inclusive webinar exploring signs, symptoms, management options and available support.
Supporting employees through the menopause
This guide highlights available support to help clients take charge of their mental and physical wellbeing.
*These services are a non-contractual benefit that could be changed or withdrawn at any time.
** Fit Note/open referral if required, at no additional cost. Cover for tests, investigations and any related treatment will depend on your policy terms, including how pre-existing conditions are underwritten. See your policy documents for full details.
¹ Review policies and procedures to meet the needs of employees experiencing menopause - GOV.UK
² Data retrieved from Censuswide, Aviva Employee Menopause Research Oct 23/24