Manage your account and payments
Aviva Broker Collections is our on-line account management system. This is updated daily and allows you to manage all of your account and payment activity with Aviva in one place. You can also process Card payments or set up Direct Debit payments on behalf of your customers. This includes Direct Debits where your customers have already consented to a credit check.
Contacts and escalations
Contacts and escalations
Broker statements - speak to your credit controller if you have any queries about your account with us. You can find their contact details on your Statement View page on Aviva Broker Collections.
If you need to escalate an issue with your account, please follow our escalation process.
Statement escalation process
Direct Debit - for any queries about a client’s Direct Debit, call our Direct Collections team on 0800 068 5438* or email ddquery@aviva.com
If you need to escalate a Direct Debit issue, please follow our escalation process.
Direct debit escalation process
* For joint protection, telephone calls may be recorded and/or monitored for quality and training purposes.
Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.