New Claims
You can submit a claim quickly and easily online.
Simply login and navigate to the Claims tab on the homepage.
If you don't have access to the Claims services, these can be requested in the Claims tab.
For Fleet Insurance, Premier Truck, Taxi and Mini Fleet - If the customer is by the roadside please call:
0800 246 876
Lines open 24 hours a day
Email: FNOLNOR@aviva.com
Existing claims
If you want to talk to us about an existing claim, please use Live Chat.
Alternatively, please call or email us using the details provided when you first notified us of the claim
Escalations
Club 110 Brokers
Brokerbility, Marsh Commercial, Gallagher, Howdens & SRG
Brokers A-B
Brokers C-J
Brokers K-P
Brokers Q-Z or if Broker name starts with a number
Commercial Lines Claims Service Managers
Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first.
Please only look to contact the Claims Service Manager if you fail to receive a response to your initial escalation or if the claims issue is of a generic nature relating to service overall.
Show contacts
Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 07 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.
Claiming against a different product?
Need to make a claim? Get in touch with the right team, for your claim.
Commercial
Personal
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See our contact us page for a full directory.