New and existing claims
Escalations
Commercial Lines Claims Service Managers
Your Claims Service Manager (CSM) is a gateway into our claims service. They provide you with a dedicated point of contact across claims resources, helping you access to the right person at the right time.
Your CSM can help with managing claims-related service issues and provide comprehensive support across our claims resources.
Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first.
GCS & client-aligned
North region
South region
Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.
Claiming against a different product?
Need to make a claim? Get in touch with the right team, for your claim.
Commercial
Personal
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