Motor trade - claims contacts

All your contact details for motor trade claims

Is this a liability claim?

As a general rule – if damage has occurred to a policyholder’s customer’s vehicle which is no longer in the policyholder’s custody & control, please refer to Liability LIAPROP@aviva.com

New and existing claims

Motor and Property

0800 0466 229

Lines open 24 hours a day

Escalations

Dave Lund - Motor Trade Claims Leader

07384 803937

Monday to Friday: 9:00am - 5:00pm

Callum Taylor

07386 964 396

Calls to 0800 numbers from UK landlines and mobiles are free.  The cost of calls to 07 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.  For our joint protection telephone calls may be recorded and/or monitored.

Claims Relationship Leads

Your Claims Relationship Lead helps you understand performance and navigate our claims capabilities. They provide you with a dedicated point of contact across claims resources, helping you access the right person at the right time.

Your Claims Relationship Lead can help with managing claims-related service issues and provide comprehensive support across our claims resources.

Any issues relating to a specific claim must be directed to the appropriate escalation point within the business unit first.
 

GCS & client-aligned

North region

South region

The cost of calls to 07 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.

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