New and existing claims
To make a new claim or speak to us about an existing claim, you can email us at liacorp@aviva.com.
New claims
You can submit a claim quickly and easily online using our Liability claims instruction form - simply click on the link below, complete the the detail required and click submit.
On submission, you will receive an automatic message stating we have received your email and a claim reference number will be supplied.
Existing claims
If you're looking for information or updates to a claim, use Track Claim or Claims Data - simply log in and navigate to the Claims tab on the homepage. Alternatively, you can contact us via Live Chat.
If your query is to do with a valuation or dispute, complex liability discussion or theft of a vehicle please contact us using the contact details below.
Claims data
If you're looking for information about a claim, Claims Data - simply log in and navigate to the Claims tab on the homepage.
To register for these services log in to Aviva Broker, go to the Claims tab and select the ʻRequest access hereʼ button. You'll recieve a confirmation email to let you know when your access has been enabled.
Escalations
Global Corporate & Specialty Claims Service Managers
Your Claims Service Manager (CSM) is a gateway into our claims service, providing you with a dedicated point of contact across claims resources and helping you access to the right person at the right time.
Your CSM can help with managing claims-related service issues and provide comprehensive support across our claims resources.
Show contacts
The cost of calls to 07 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.
Claiming against a different product?
Need to make a claim? Get in touch with the right team, for your claim.
Commercial
Personal
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