Online services

Making it easy to do business

We want to make it easy for you to do business with us, so we’ve developed a range of online services that means you can do just that. Use this section to find information and training material to help you get the most out of our site.

Areas to explore

Getting started and account maintenance

See what services are available online, plus tips for getting set up including registration, password reset and account maintenance..

New adviser website FAQs

Find answers to frequently asked questions about our new adviser website.

Aviva Platform support

Quick videos and an interactive user guide to take you through all key platform processes.

Off-platform - Pension and Investment support

All the options for keeping on top of your clients’ personal pensions and other off-platform investments.

Protection services support

To help you get the most out of ALPS, our protection solutions system, we’ve put together some ‘how to’ videos for a step-by-step guide through some of the most common processes.

Back office and third party support

Find out more about our supported back office (CRM) suppliers, third party portals and ex-Friends Life services.

Online resources

Here you'll find product support, including Tools & Calculators, the Investment Centre and the Document Library. Alongside business support, including the Adviser Business Accelerator and the latest news and insights.


Find out more about MyAviva, our online services portal for your clients. It enables them to keep an eye on their Aviva policies, all in one secure, easy-to-use place. From investments to car insurance, from pensions to protection.