MyAviva

Making life easier for you and your clients

Smart, simple and convenient

MyAviva is our online service portal for your clients. Available through our app or on our website, it enables clients to keep an eye on their Aviva policies, all in one secure, easy-to-use place. From investments to car insurance, from pensions to protection.

Why recommend MyAviva to your clients?

Encouraging your clients to register for a MyAviva account is an easy way to add value to the excellent service you already provide. Clients love the simplicity of being able to check their policies whenever they want. And advisers enjoy the extra time it frees up - time you’d otherwise have to spend answering basic queries.

We all want to live a life less complicated. And with MyAviva, everything just clicks.

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Benefits and options

Find out more about exactly what MyAviva can do for you and your clients - and how to sign up.

Adviser benefits

Add value to your service

Today, people expect to have convenient online access to their finances, 24/7. MyAviva, available on our website or through our app, gives them just that - allowing your clients to check their basic policy information whenever and wherever they want.

Improve client satisfaction

Our research shows that customers who use MyAviva are more satisfied.

Free up your time

Instead of having to call or email you for something simple like a pension valuation, MyAviva enables your clients to find it themselves. Advisers who are already recommending MyAviva to their clients say it saves them a lot of time they might have spent dealing with basic enquiries.

Stay in control

Although your clients can view policy and investment information, they can’t make any changes. You remain firmly in control of the relationship. What’s more, MyAviva users are always directed to speak to you about their financial needs - enhancing your relationship with them.

Client benefits

View policy documents and statements

Your clients can view their policy documents and statements online.

Get instant valuations

One of the most popular reasons clients log in to MyAviva is to keep an eye on how their pension or investment is doing. It gives them an instant, up-to-date valuation - and they can also see which funds they’re invested in and how those funds are performing.

Access other Aviva policies

If your client already has other policies with us, such as car or home insurance, they’ll be able to access them through their MyAviva account. They can make claims and renew these policies through MyAviva, too. Making everything nice and simple.

What can your clients do?

What can your clients do?

Here’s an overview of what your clients can do with their products on MyAviva:

Product  View policy View documents Change of address Change of contact details
Annuity Yes Yes Yes Yes
Bonds Yes Yes Yes Yes
Critical illness+ Yes Yes Yes Yes
Endowments Yes Yes - -
Lifetime mortgage Yes Yes -
-
Income drawdown Yes  - Yes Yes
Income protection+ Yes Yes Yes Yes
Life insurance+ Yes Yes Yes Yes
Pension Yes Yes Yes -

What can’t your clients do?

The exact features available may vary, depending on which type of product your client has and when they took out their policy.

MyAviva gives your clients a simple, secure and convenient way to check basic policy and fund information online -  but for anything more than that, they’re directed your way. So if your client wants to do something like switch funds, make a payment or add a beneficiary, they’ll know to get in touch with you.

If you have any questions or concerns about what your client can or can’t do through MyAviva, please speak to your usual Aviva contact.

How to register

It’s easy. All your client has to do is head to aviva.co.uk/myaviva and click ‘Register’. We only need a few basic details to set up their account. For more information, see our platform customer guide.

If they already have a MyAviva account, all they need to do is log in. They’ll be given the option to view the pensions or investments you’ve set up for them through their existing account.

Also available in online services

Getting started

If you are new to the site, you can see an overview of the online services we offer, and find out how to get started.

Aviva Platform support

To help you use the system with confidence we’ve developed a series of tools to walk you through the key processes.

Back office and third party support

Find out more about our supported back office (CRM) suppliers and 3rd party portals.

Protection services support

ALPS is Aviva Life Protection Solutions, our online protection system for advisers.