A digital-first approach to health and wellbeing
The Aviva DigiCare+ smartphone app, powered by Square Health, can help your clients prevent, detect and manage common health and wellbeing concerns.
Whether it’s getting a snapshot of their current health or accessing specialists to answer health questions and find solutions, Aviva DigiCare+ can help you go beyond financial protection.
The added-value benefits – provided by carefully selected third parties – extends our Menu proposition, giving your clients extra peace of mind and the control to help make health and wellbeing a priority.
Focused on prevention
Includes an annual health assessment and follow-up consultation with a GP to proactively manage potential issues.
Health & lifestyle benefits, treatment support and bereavement support, interconnected in one easy to access app.
Clinical expertise at the touch of a button, with complementary health and wellbeing benefits provided by carefully selected third parties.
Why Aviva DigiCare+?
Going beyond protection with Aviva DigiCare+
Our focus is on trying to provide your clients with the best protection we can against the worst that could happen. But protection starts with early detection of issues and intervention.
That's why we've developed the Aviva DigiCare+ smartphone app – to help your clients and their families to prevent, detect and manage health and wellbeing problems.
One app with a world of support
The Aviva DigiCare+ smartphone app places a range of health and wellbeing benefits right at your clients’ fingertips. The benefits in the app link to each other, simplifying the process of following up advice with action.
The app is available to your personal protection clients, excluding Simple Life Insurance. They can use the benefits as soon as they’ve downloaded the app, with the annual health check giving a great starting point by providing an overview of their health. Within the app your client will find:
- Health & lifestyle benefits to help prevent and detect ill health and keep your clients well;
- Treatment support to get help when illness has already struck, and
- Bereavement support to help ease some of the unnecessary burden at the worst of times.
To find out more, click through the tabs on this page or take a look at our Customer guide to Aviva DigiCare+.
What are the benefits for you?
- Aviva DigiCare+ extends our personal protection cover – going beyond insurance to provide holistic protection for your clients and their families.
- Not only can your new clients access the app as soon as their policy is live, but Aviva DigiCare+ is also available to some existing clients, giving you the opportunity to get in touch with your clients and share the news about the new app! Please check the eligibility criteria to find out more.
- This app houses all the added-value benefits in one place and is interconnected. An easy way to help you support your clients in maintaining a healthier lifestyle.
- Aviva DigiCare+ includes an annual health check. This provides the ideal opportunity to get in touch with your clients to review their cover and check if it’s still fit for purpose.
What are the benefits to your clients?
- Aviva DigiCare+ complements your client’s personal protection product by offering support for their physical and mental wellbeing.
- It’s ready to use as soon as your client’s policy is active, and the simple-to-use app makes it easily accessible from their smartphone.
- The benefits within the app link to each other, and an allowance tracker helps your clients make the most of the benefits. And regular communications also remind your clients of what's available to them.
- An annual health check helps clients take control by identifying potential health risks.
Why do your clients need it?
So many people are affected every day by health and wellbeing issues that impact their health, happiness and future.
Read our study The changing health landscape to gain an insight into how people are feeling about their health today and their expectations for the future.
The good news is, many of the health and lifestyle conditions we deal with can be managed, or even avoided completely, with some small changes and careful management. And that’s where our app can help have a positive impact.
Get proactive about prevention with our shield of protection
Aviva DigiCare+ extends our shield of protection – going beyond insurance to provide holistic protection for your clients and their families. They can rest assured that we’ll not only support their financial needs with our protection products, but we’ll give them access to practical and emotional support for their health and wellbeing too.
View our protection shield.
Health & lifestyle
To help prevent and detect ill health and keep your clients well
The focus of Aviva DigiCare+ is prevention, through making informed, balanced and positive lifestyle decisions. By promoting healthier habits and encouraging changes in attitude and action, it’s possible to head off the appearance or development of a range of conditions that adversely impact health.
Annual health check
To get help quickly when illness has already struck
Managing health and wellbeing is about mitigating the impact of health conditions through lifestyle changes and careful control, whilst also knowing where to access treatment when it’s needed. Many health and lifestyle conditions can be managed, or even avoided completely, with some small changes and careful management.
Aviva DigiCare+ can help by offering alternative sources of advice and support. And your client can access their consultation notes and appointments within the app too.
Bupa Anytime HealthLine
Digital GP consultation (optional paid-for service)
Mental health support
Second medical opinion
To help ease some of the unnecessary burden at the worst of times
If the worst were to happen, we all want to make sure those left behind have all the support they need. Aviva DigiCare+ aims to do just that.
In addition to the Aviva DigiCare+ mental health support benefit, Square Health offers six video or phone-based sessions with a qualified counsellor, which can be shared between your client, their partner and children over 16.
These six additional consultations can be used during the 12-month period following the death of a close family member. And if your client should pass away during the policy term, their partner or children aged 16-18 (or 21 if in full-time education) can continue to use the service to help them deal with their loss.
Provided by Square Health.
Grief Talk, a helpline provided by Grief Encounter, offers counselling for any children and their families who’ve suffered the loss of a loved one. They can call, email or instant chat with the trained professionals ready to listen.
Provided by Grief Encounter.
When someone dies, dealing with their estate can often be a complicated process that can feel overwhelming, especially when dealing with feelings of loss and grief.
Aviva DigiCare+ offers a tool that guides the bereaved through the process step-by-step, including valuing and distributing the estate, finalising tax and paying debts. It can also provide pre-populated forms and letter templates.
In most cases, this tool should be enough to deal with the admin, but if it’s a more complex estate or your client would prefer for a solicitor to take over, optional fixed-fee estate administration services are offered at preferential rates.
Provided by Red Apple Digital Solutions. Not available in the Channel Islands, Isle of Man or Gibraltar. Visit www.mydigiexecutor.com for full details.
Fast-tracked funeral payments
Fast-tracked funeral payments provide an advance of the sum assured of up to £11,000 and can be paid directly to the funeral director when funds are needed urgently – one less thing for the bereaved to think about when arranging a funeral and dealing with all the other aspects of a death.
A probate application is another potential expense, when waiting for funds to be released from a claim can result in a delay to the process. That’s why we can also consider offering an advanced payment to cover the costs of applying for probate. Any advanced payment amount is taken from the final settlement amount.
There’s a lot to think about when dealing with a bereavement, both practically and emotionally. It’s not something most people are prepared for, and the administrative and financial demands of dealing with a death can be complex and draining at an already difficult time.
Our bereavement guide covers:
- Registering a death
- Arranging a funeral
- Dealing with a will
- Who to notify
It’s there to help the bereaved work out what they need to do straight away, and what they can leave for later.
The guide is accessible through the Aviva DigiCare+ app. You can also download the guide here.
Tools & FAQs
Key information and documents
Here are some key documents to help your protection conversations before, during and after your client appointments. If you need any documents not listed here you can find them in our document library.
Please check that your client is eligible for Aviva DigiCare+ using the criteria in the FAQs below.
During the appointment
Aviva DigiCare+ introductory video Introduce your clients to the benefits of Aviva DigiCare+ and how taking better care of themselves is the surest way to get a head‐start on tomorrow’s challenges.
Aviva DigiCare+ demo video Takes your clients through the benefits in detail and as well as how they can register.
Customer guide to Aviva DigiCare+ Give your clients an in-depth view of the benefits available with Aviva DigiCare+.
After the appointment
Aviva DigiCare+ includes an annual health check. This provides the ideal opportunity to get in touch with your clients to review their cover and check if it’s still fit for purpose.
Find answers to Aviva DigiCare+ frequently asked questions here.
Before your clients register, please check that they are eligible and that their policy is live.
- Your client can download the Aviva DigiCare+ app from the App Store or Google Play
- When they open the app, they can register using their policy number or the activation code we will send them.
- Or your clients can register for a MyAviva account and then log in to Aviva DigiCare+ using those same details.
If your client needs any technical support with the app, the Square Health technical support team can help them:
Lines are open Monday-Friday, 9am-5pm. Calls are monitored and recorded.
If your client has a question about a clinical benefit, they can contact the appropriate provider as directed in the app.
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