A digital-first approach to health and wellbeing

The Aviva DigiCare+ app can help your clients prevent, detect and manage common health and wellbeing concerns. 

Whether it’s getting a snapshot of their current health or accessing specialists to answer health questions and find solutions, Aviva DigiCare+ can help you go beyond financial protection. 

Aviva DigiCare+ has a range of health and wellbeing benefits from third party providers, including an annual health check and nutrition and mental health support.  Worth over £900 a year, your clients can choose to use these benefits, plus many more, at no extra cost.

Aviva DigiCare+ is a non-contractual benefit Aviva can change or withdraw at any time. Terms and conditions and a privacy policy apply and can be found within the app. Of course, the main reason for taking out a policy with us is financial protection – your client should never take out a policy for Aviva DigiCare+ alone.

Private GP appointments

3 video sessions worth £165 a year (£55 each)

Provided by Square Health

Annual health check

and follow-up digital GP consultation worth over £80 a year

Provided by Square Health

Nutrition consultations

6 video sessions worth up to £330 a year (£55 each)

Provided by Square Health

Mental health consultations

6 video sessions worth up to £330 a year (£55 each)

Provided by Square Health

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Proposition details

Why Aviva DigiCare+?

Going beyond protection with Aviva DigiCare+

Our focus is on trying to provide your clients with the best protection we can against the worst that could happen. But protection starts with early detection of issues and intervention.

That's why we've developed the Aviva DigiCare+ app – to help your clients and their families to prevent, detect and manage health and wellbeing problems. 

 

One app with a world of support

The Aviva DigiCare+  app places a range of health and wellbeing benefits right at your clients’ fingertips. The benefits in the app link to each other, simplifying the process of following up advice with action. 

The app is available to your personal protection clients, excluding Simple Life Insurance. They can use the benefits as soon as they’ve downloaded the app, with the annual health check giving a great starting point by providing an overview of their health. Within the app your client will find:

  • Health & lifestyle benefits to help prevent and detect ill health and help keep your client well. Your client has access to:
    • one annual health check, follow-up report and a virtual GP appointment to discuss next steps. Available to the life assured only.
    • six nutritional consultant appointments, to be shared with eligible family members
    • a range of gym, cancer care & health & wellbeing discounts
    • cancer care guide written in collaboration with our partners Macmillan cancer support.
  • Treatment support to get help when illness has already struck. Your client has access to:
    • three private digital GP appointments, to be shared with eligible family members
    • six mental health support consultations, to be shared with eligible family members
    • two UK second medical opinions per year, to be shared with eligible family members
    • unlimited access to the Bupa Anytime HealthLine 24/7, 365 days a year, to be shared with eligible family members
    • three sessions of physiotherapy per condition for up to two conditions per year (only available to Income Protection customers).
  • Bereavement support to help ease some of the unnecessary burden at the worst of times. Your client has access to:
    • unlimited calls to Grief Encounter for adults & children
    • legal support & a practical guide during bereavement.
    • six bereavement counselling sessions with a qualified counsellor.

To find out more, click through the tabs on this page or take a look at our Customer guide to Aviva DigiCare+.

 

What are the benefits for you?

  • Aviva DigiCare+ extends our personal protection cover – going beyond insurance to provide holistic protection and wellbeing support for your clients and their families.
  • Not only can your clients access the app as soon as their policy is live, but Aviva DigiCare+ is also available to some existing clients, giving you the opportunity to get back in touch with them and tell them about the app. Please check the eligibility criteria to find out more.
  • This app houses all the added-value benefits in one place and is interconnected. An easy way to help you support your clients in maintaining a healthier lifestyle.
  • Aviva DigiCare+ includes an annual health check. This provides the ideal opportunity to get in touch with your clients to review their cover and check if it’s still fit for purpose. 

 

What are the benefits to your clients?

  • Aviva DigiCare+ complements your client’s personal protection product by offering support for their physical and mental wellbeing.
  • It’s ready to use as soon as your client’s policy is active, and the simple-to-use app makes it easily accessible.
  • The benefits within the app link to each other, and an allowance tracker helps your clients make the most of the benefits. And regular communications also remind your clients of what's available to them.  
  • An annual health check helps clients take control by identifying potential health risks.

 

Why do your clients need it?

So many people are affected every day by health and wellbeing issues that impact their health, happiness and future.

The good news is, many of the health and lifestyle conditions we deal with can be managed, or even avoided completely, with some small changes and careful management. And that’s where our app can help have a positive impact.

 

Get proactive about prevention with our shield of protection

Aviva DigiCare+ extends our shield of protection – going beyond insurance to provide holistic protection and wellbeing support for your clients and their families. They can rest assured that we’ll not only help support their financial needs with our protection products, but we’ll give them access to practical and emotional support for their health and wellbeing too.

View our protection shield.

Health & lifestyle

To help prevent and detect ill health and keep your clients well

The focus of Aviva DigiCare+ is prevention, through making informed, balanced and positive lifestyle decisions. By promoting healthier habits and encouraging changes in attitude and action, it’s possible to head off the appearance or development of a range of conditions that adversely impact health.

Annual health check

Nutrition consultation

Health & wellbeing discounts

Treatment

To get help quickly when illness has already struck

Managing health and wellbeing is about mitigating the impact of health conditions through lifestyle changes and careful control, whilst also knowing where to access treatment when it’s needed. Many health and lifestyle conditions can be managed, or even avoided completely, with some small changes and careful management.

Aviva DigiCare+ can help by offering alternative sources of advice and support. And your client can access their consultation notes and track their allowance, all within the app.

Bupa Anytime HealthLine

Private digital GP appointments

Mental health support

Second medical opinion

Physiotherapy

Bereavement

To help ease some of the unnecessary burden at the worst of times

If the worst were to happen, we all want to make sure those left behind have all the support they need. Aviva DigiCare+ aims to do just that. 

 

Bereavement counselling

In addition to the Aviva DigiCare+ mental health support benefit, Square Health offers six video or phone-based sessions with a qualified counsellor, which can be shared between your client, their partner and children over 16.

These six additional consultations can be used during the 12-month period following the death of a close family member. And if your client should pass away during the policy term, their partner or children aged 16-18 (or 21 if in full-time education) can continue to use the service to help them deal with their loss.

Provided by Square Health.

 

Grief Talk

Grieftalk, a helpline provided by Grief Encounter, offers free, confidential, emotional support and guidance to anyone affected by grief. Open Monday – Friday, 9am – 9pm, anyone can call, email or instant chat with trained bereavement volunteers who really understand.

Provided by Grief Encounter.

 

Estate Administration

When someone dies, dealing with their estate can often be a complicated process that can feel overwhelming, especially when dealing with feelings of loss and grief.

Aviva DigiCare+ offers a tool that guides the bereaved through the process step-by-step, including valuing and distributing the estate, finalising tax and paying debts. It can also provide pre-populated forms and letter templates.

In most cases, this tool should be enough to deal with the admin, but if it’s a more complex estate or your client would prefer for a solicitor to take over, optional fixed-fee estate administration services are offered at preferential rates.

Provided by Red Apple Digital Solutions. Not available in the Channel Islands, Isle of Man or Gibraltar. Visit mydigiexecutor.com for full details.

 

Fast-tracked funeral payments

Fast-tracked funeral payments provide an advance of the sum assured of up to £11,000 and can be paid directly to the funeral director when funds are needed urgently – one less thing for the bereaved to think about when arranging a funeral and dealing with all the other aspects of a death.

A probate application is another potential expense, when waiting for funds to be released from a claim can result in a delay to the process. That’s why we can also consider offering an advanced payment to cover the costs of applying for probate. Any advanced payment amount is taken from the final settlement amount.

 

Bereavement guidance

There’s a lot to think about when dealing with a bereavement, both practically and emotionally. It’s not something most people are prepared for, and the administrative and financial demands of dealing with a death can be complex and draining at an already difficult time.

Our bereavement guidance covers:

  • registering a death
  • arranging a funeral
  • dealing with a will
  • probate
  • who to notify.

It’s there to help the bereaved work out what they need to do straight away, and what they can leave for later.

You can access this guidance through the Aviva DigiCare+ app and our bereavement page here.

Tools & FAQs

Key information and documents

Here are some key documents to help your protection conversations before, during and after your client appointments. If you need any documents not listed here you can find them in our document library.

 

Pre-appointment

Please check that your client is eligible for Aviva DigiCare+ using the criteria in the FAQs below. 

 

During the appointment

Aviva DigiCare+ demo video Takes your clients through the benefits in detail and explains how they can register.

 

Customer guide to Aviva DigiCare+  Give your clients an in-depth view of the benefits available with Aviva DigiCare+.

 

After the appointment

Aviva DigiCare+ includes an annual health check. This provides the ideal opportunity to get in touch with your clients to review their cover and check if it’s still fit for purpose.

 

FAQs

Find answers to Aviva DigiCare+ frequently asked questions here.

Client registration

Before your clients register, please check that they are eligible and that their policy is live. 

  • Your client can download the Aviva DigiCare+ app from the App Store or Google Play 
  • When they open the app, they can register using their policy number or the activation code we will send them.
  • Or your clients can register for a MyAviva account and then log in to Aviva DigiCare+ using those same credentials. 
  • If your client has a policy placed in trust since 2015, an activation code will be emailed to them.
Aviva DigiCare+ is an app-based added-value benefit. It’s compatible with most iOS and Android mobile devices. Mobile data charges may apply. Terms and conditions and privacy policy apply, and can be found within the app. 
 

Technical help 

If your client needs any technical support with the app, they can email:

digicaresupport@aviva.com

If your client has a question about a clinical benefit, they can contact the appropriate provider as directed in the app.

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