Aviva DigiCare+ Workplace

Simple care necessities

Help your clients protect the health of their business

We can’t predict what will happen tomorrow, but we can prepare for it today. Provided by Square Health, the Aviva DigiCare+ Workplace smartphone app can help. It puts the guidance and care your client's employees need to help detect, manage and prevent physical and mental health problems at their fingertips. It takes only a few clicks to help them towards a healthier future. It takes Aviva to help them live their best lives.

Focused on prevention

Includes an annual health assessment to proactively manage potential issues

Proactive quality care

Five key services available to support employees and their immediate family members

Expert advice

Access to Square Health, one of the UK’s largest networks of medical professionals

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Video transcript

Proposition details

Why Aviva DigiCare+ Workplace?

People make a business what it is.

Now more than ever, your clients may be looking at ways to support their employees, while also looking at ways to enhance their benefits offering. We can help them to support their employees with the Aviva Digicare+ Workplace app.

Available to your clients with Group Income Protection or Group Critical Illness cover, the app offers access to five different services, including a self-administered annual Health Check. This helps your clients’ employees to understand current health conditions as well as spot any potential early warning signs. It takes Aviva to help them live their best lives.

 

Benefits to your clients:

  • Supports a wellbeing agenda
  • Could help reduce sickness absence/presenteeism
  • Could help improve the health and wellbeing of their workforce
  • Helps their business stand out from the crowd, attract and retain talent

You can find out more about the Aviva Digicare+ Workplace app and it's services in our brochure.

 

Access to a large network of medical professionals

Aviva is working with Square Health to provide Aviva DigiCare+ Workplace. Set up by doctors, Square Health has more than 25 years’ experience working with companies like Aviva to deliver benefits to their customers. 

With an established infrastructure providing access to over 5,000 medical specialists across the UK, Square Health helps us to put the needs of your client's employees first.

You can also access Aviva's Wellbeing Library through Aviva DigiCare+ Workplace. Stress and worry can take a toll on wellbeing, wherever it comes from. The Wellbeing Library is an online library of useful content, hints and tips - including guides and tools. In the Wellbeing Library, your clients' employees will find sections offering helpful support on all kinds of situations, from family and relationships, money or work, mental or physical health conditions. Whatever's on their mind, they can find information to help them deal with it. 

 

Registration Process

A lot of consideration was put into the registration process, making it as simple as possible and therefore we only need 6 pieces of information:

  • Client/employer name
  • Scheme/policy number
  • Employer contact name
  • Employer contact email address
  • Employer contact telephone number

We will then register the key contact which will trigger an invite to the customer portal. The client will receive an email from Square Health inviting them to upload the employee email addresses. The employee will then receive an email from Square Health inviting them to register.

 

Terms and conditions apply, which can be viewed in the app. Users will need to agree to these before using the services. Personal data is collected and used in accordance with the Square Health privacy policy found here.

Aviva DigiCare+ Workplace is available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands and the Isle of Man and is a non-contractual benefit Aviva can change or withdraw at any time.

Health Check

Help your client's employees manage their health better

Aviva DigiCare+ Workplace offers your clients’ employees a yearly health assessment through a fingerprick blood test. It’s a fingerprick blood test, so they can take in the comfort of their own home. This quick test checks 20 different health markers to spot problems early on, covering issues like the risk of diabetes, cholesterol status and liver health. Your clients' employees have 90 days to take the test and return it to the laboratory in a self-addressed envelope provided by Square Health. 

 

The results are in...

After the test, employees receive a personalised health report, complete with any recommended courses of action. If needed, they can book a consultation with a Digital GP to discuss the results, within 90 days of receiving the report. By taking this simple test once a year, they can keep on top of their health, detect issues early and potentially help prevent certain health problems.

 

The benefits to your clients' employees

  • Detect early warnings and signs for common health problems    
  • Enables early intervention
  • Convenient - the Health Check will be sent to their home address
  • Helps employees pro-actively manage their health

 

Who can use this service?

The Health Check is for employees insured under Group Critical Illness / Group Income Protection and is available at no additional cost to employees.

 

You can find out more about the Health Check service here.

Digital GP

Digital GP

It’s not always easy or convenient to get to the doctors’ surgery. Digital GP offers a video appointment with a doctor without having to wait for a face-to-face appointment.

Designed to complement existing NHS treatment, the Digital GP is a private doctor service offering your clients’ employees and their immediate families access to clinical advice and guidance in non-emergency situations. It offers the peace of mind of being able to speak to a doctor quickly. Consultations with a digital GP can last up to 20 minutes, including wrap-up time.

 

Fast flexible access to medical advice

Your client's employees can have up to three sessions through Digital GP each policy year, which your client’s employees can share with their immediate families. Employees can book consultations seven days a week, 8am to 8pm. With an average wait time for appointments of only three hours, it makes appointments more accessible to your client's employees outside of standard working hours.

The service complements rather than replaces an NHS GP. It isn’t appropriate for emergency treatment or life-threatening situations such as chest pains, breathing problems, suspected stroke or bone fracture, severe bleeding or loss of consciousness.

 

A choice of GP 

Here's what your client's employees can do through the app:

  • Choose from male and female GPs
  • Search for a GP they've seen through the app within the last six months to book directly with them
  • See the same GP for multiple appointments if they are available
  • Review GPs' bios and choose a GP based on who best suits their needs according to their profile
  • Get a prescription, a fit note or a recommendation or referral for specialist treatment
  • Use the service to speak to a UK doctor when they're on holiday abroad

You can find out more about the Digital GP service here.

 

What does it cost?

Anyone using this service will have to cover the following costs, if they apply:

  • The costs of the medication
  • £15 for a referral letter
  • £15 for an electronic fit note

 

Who can use this service?

The Digital GP service is available to employees insured under Group Critical Illness, Group Income Protection, their spouse or partner and children up to the age of 18, or 21 if in full-time education.

 

Before booking, your client's employees will go through a short section covering terms and conditions and symptoms, and can then select a preferred time, date and GP for the consultation.

Second Medical Opinion

Help give your client's employees peace of mind with a second opinion

A medical diagnosis can come as a shock. It’s easy to forget to ask important questions, and your client's employees might be left wondering whether other medical professionals might come to different conclusions. The Second Medical Opinion service offers employees and their immediate families the support they need in situations like these. The second medical opinion is for diagnosis originally given by a primary treating consultant based in the UK and employees have up to two Second Medical Opinions in each policy year available to share between them and their eligible family members.

 

A Second Medical Opinion from a clinican with relevant experience

After answering questions in-app, the employee is matched to a suitable UK-based specialist to give their medical opinion. All are experts in their fields and can bring fresh insight to bear on a diagnosis. 

It’s not about distrust. Instead, consulting another professional gives the employee a chance to digest their diagnosis, ask questions and more fully understand their illness, helping them to embrace their chosen treatment pathway.

 

You can find out more about the Second Medical Opinion service here.

 

What does it cost?

Square Health covers the costs for the consultation and the report only. The patient must cover any travel costs and costs for any treatment they decide to go ahead with following the Second Medical Opinion, as these are not part of the service.

 

Who can use this service?

This service is available to employees insured under Group Critical Illness or Group Income Protection, their spouse or partner and children up to the age of 18, or 21 if in full-time education.

Mental Health Consultation

Looking after our mental health is just as important as looking after our physical health. Often, one impacts on the other. Available to your clients’ employees and their immediate families, this service offers quick access to tailored mental health advice from a qualified therapist.

 

Help and support for a wide range of mental health issues

This completely confidential service offers help with workplace stress, money worries, family conflict, divorce and other big changes in life. It can also help with events related to family history, post-partum depression, post-traumatic stress disorder and much more.

 

Someone to talk to...

Your client's employees can book their own appointments and select therapists based on their area of expertise, all within the app.

 

A personalised plan of action

Therapists will provide advice and devise  a personal treatment plan for individuals , which may include online CBT modules or other material to support their clinical care.

 

Mental Health Consultations extend to family members

Your client's employees are entitled to up to to six Mental Health Consultations per year, which they can share between them and their immediate family. In addition, they can also have up to six bereavement consultations outside of the app per year, which they can share between them and their immediate family.

 

Benefits of Mental Health Consultations

  • Helps your client's employees keep on top of their mental health and they dont need to wait for a referral through the NHS allowing earlier intervention
  • Helps prevent and detect any issues which in turn could lead to reduced  absenteeism at work
  • It is completely confidential, convenient and your client's employees can have a consultation at home or in another safe place

You can find out more about the Mental Health Consultation service here.

 

What does it cost?

The Mental Health Consultation is available at no additional cost.

 

Who can use this service?

The Mental Health Consultation and Bereavement Service, is available to employees insured under Group Critical Illness or Group Income Protection, their spouse or partner and children from age 16, up to age 18 or 21 if in full time education.

Nutritional Consultation

Making healthy nutritional choices helps with achieving good physical fitness, which in turn can affect mental health. That’s why it makes sense to help establish a healthy relationship with food.

This service offers access to consultations with a trained nutritionist to get advice on optimal eating plans and how to break bad habits. Your client's employees and their immediate family can have up to six Nutritional Consultations a year between them.

 

Up to six 30-minute consultations with a nutritionist each year

Your client's employee and their eligible immediate family can share up to six consultations a year with a trained nutritionist. During these 30-minute sessions, the nutritionist will give them advice on optimal eating plans, how to change their relationship with food and how to break bad habits.

 

The benefits

  • Helps reset relationships with food
  • Encourages your client's employees to understand the importance of gut health on their general wellbeing 
  • Encourages long-term lifestyle changes and accountability in food choices, helping with weight loss and boosting energy, if that's their goal
  • Tailored to the employee's life stage, helping them adapt their diet as their circumstances change

You can find out more about the Nutritional Consultation service here.

 

What does it cost?

The Nutritional Consultation service is available at no additional cost.

 

Who can use this service?

The Nutritional Consultation service is available to employees insured under Group Critical Illness or Group Income Protection, their spouse or partner and children from age 12 up to the age of 18, or 21 if in full time education.

How to apply

Aviva Digicare+ Workplace is available as part of our Aviva Group Income Protection or Aviva Group Critical Illness cover.


If you want to find out more, please email us on

GroupProtectionSalesSupport@aviva.com

or speak to your Aviva Account Manager.

 

If your query relates to an existing policy please call

0800 051 3472

or email

digicare@aviva.com

Lines are open 9.00am – 5.00pm, Monday – Friday. 

For our joint protection, telephone calls may be recorded and monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. 

Related products

Group Income Protection

Providing financial support and rehabilitation services for employees unable to work due to illness or injury.

Group Critical Illness

A tax-free lump sum is paid to employees if they're diagnosed with a critical illness, or undergo surgery, covered by the policy.

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