Equity release

Products and resources

Helping to unlock your clients’ money

Equity release is becoming more and more popular in later-life planning. As one of the UK's most established and trusted equity release lenders, with over 20 years' experience, we've helped over 250,000 people release more than £8 billion. We release equity on more property types than many other lenders.

Taking good care of your clients is our priority. That’s why we’re a member of the Equity Release Council - set up to help protect people who release equity from their homes. And we only approve lifetime mortgages where the borrower has received professional financial advice. 

Award winning

At the 2020 What Mortgage awards, we once again won the Best Equity Release Lender and Best Equity Release Lender Customer Service categories. We also received the Best Equity Release Lender 2019/2020 title at the Personal Finance Awards.

We offer two lifetime mortgage equity release products, one a straightforward cash-sum option, the other adding the flexibility of a cash reserve for further withdrawals.

You can find out more on our Equity Release service here.

Here to support you

We offer free support to help build your equity release business.

Whether you’re new to the field or already qualified, we’ve got support in place. From CPD-accredited video modules to exam support and guides, you'll find everything you'll need in our equity release support.

Our equity release product options

Lifestyle Flexible Option

Equity release with an initial lump sum, with the flexibility of a cash reserve from which your client can draw their money as and when they need it

Lifestyle Lump Sum Max

A straightforward way for clients to use their home to borrow a one-off cash sum of £15,000 or more, tax-free

Equity release contacts and opening hours

Pre-sales support:

For new business and additional borrowing quotations and pre-sales lending criteria enquiries:

Email: equityreleasefapresales@aviva.com

Phone: 0800 015 4909

Monday - Friday 8.30am to 5.30pm

Submitting new business: 

New business applications: nbapps@aviva.com

Additional borrowing applications: erab@aviva.com

New business updates:

For all enquiries relating to submitted applications and client(s) offers:

Email: lpeqren@aviva.com

Phone: 0800 206 2014 Option 2

Monday - Friday 9.00am to 5.00pm

Existing business:

Redemption statements, reserve drawdowns, change in circumstance, moving home, LOA

Email: ercicdirect@aviva.com

Phone: 0800 206 2014 Option 1

Monday - Friday 9.00am to 5.00pm

Business support:

Request a call back from your regional Business Development Manager:

Email: erbusinesssupport@aviva.com

Agency & commission:

For all enquiries to relating to agency codes and commission:

Email: ACINFO@Aviva.com

Phone: 0800 015 0967

Monday - Friday 9.00am to 5.00pm


Calls to and from Aviva may be recorded and/or monitored. 

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