Contact us

Access key details from this page, or select a product range for specialist details for new and existing business.

Online support team

0800 056 4607

Monday to Friday: 8:30am - 5:30pm

Agency and commission

0800 015 0967

Monday to Friday: 9:00am - 5:00pm

Legacy product support

0808 168 2697

Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.

For help and guidance to get the most out of our site, visit our online services .

Our agency support team is here to help you with business account set-up, changes to existing account details, and commission queries.

For queries relating to Aviva legacy products.

For products previously branded Friends Life, please see our ex-Friends Life contact pages below.

Find your product contact details

Know which product you'd like to talk about? Find contact details here:

For customer contact details, please see our customer site

Useful contact us information for your clients

Customer enquiries

0800 068 6800

Monday to Friday: 8:30am - 5:30pm

Customer claims

0800 015 1142

Monday to Friday: 8:00am - 6:00pm

Saturday: 8:00am - 2:00pm

Postal address

For Life, Investments and Pension products:

Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG

If a policyholder wishes to contact us regarding an Aviva policy, please advise them to call us on the number above.

Outside the UK +44 1603 202500

To make a claim on any of our Life products (Investments, Protection, Pensions, Annuities, Critical illness and Waiver of Premium). Our team of experts are here to help, if you prefer you can complete our online notification form.

For products previously branded Friends Life, please see our ex-Friends Life contact pages above.

Important information

Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.