Find your product contact details
Know which product or platform you'd like to talk about? Select from the list below to see the contact options for each product area.
Before you do, have you explored our online services to see if information the you need is available online?
Meanwhile, for client contact details please see our client contact options
Aviva products and platforms
Ex-Friends Life products
Letter of Authority
Registering a Letter of Authorty (LOA) - A signed declaration by a policyholder giving their consent for Aviva to disclose information for the policy numbers mentioned on the LOA:
Follow the below guidelines for your Letter of Authority.
What should an LOA contain?
- It should be addressed to Aviva or state Aviva is being given authority
- It should be dated within the last 12 months
- The policy number(s) should be quoted on the LOA. Or alternatively clearly state 'please provide information on all my plans'
- Policyholder's name and address
- Your name, address and agency code
- It needs to be signed by the policyholder
The LOA should be accompanied by a covering letter on letter headed paper, or confirmation via email using a company email address
Please send your Letter of Authority to:
Email: loa@aviva.com
Post: Aviva, PO Box 520, Norwich, NR1 3WG
For Platform LOA’s please email platapplyloa@aviva.com
For help with an agency or technical issue please get in touch with our support teams
Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.
For help and guidance to get the most out of our site, visit our online services.
If you have forgotten your password you can reset this yourself online.
Our agency support team is here to help you with business account set-up, changes to existing account details, and commission queries.
For individual Letter of Authority please refer to the relevant product area.
For products previously branded Friends Life, please see our ex-Friends Life contact pages.
Useful contact us information for your clients
There's a number of ways your clients can get in touch with us depending on what they'd like to speak to us about. Visit our contact us page on Aviva's customer site for more details.
Here's just a few of the frequently used contact details which you can provide to them.
Customer enquiries
Monday to Friday: 8:30am - 5:30pm
Customer claims
Monday to Friday: 8:00am - 6:00pm
Postal address
For Life, Investments and Pension products:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
If a policyholder wishes to contact us regarding an Aviva policy, please advise them to call us on the number above.
Outside the UK +44 1603 202500
To make a claim on any of our Life products (Investments, Protection, Pensions, Annuities, Critical illness and Waiver of Premium). Our team of experts are here to help, if you prefer you can complete our online notification form.
Online service support
Online service support
Get support with our online services
Find useful information including how to get started, linking your Unipass certificate, support material and guides, plus see what services are available online.
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.