Contact us

Find the support you need

Pick the Aviva platform or product you'd like help with from the list below and get straight to the contact information that's right for you.

Ex-Friends Life policies
If your client's policy was previously held by Friends Life, find the right contact details by picking the relevant product from the list below. An ex-Friends Life policy is any that was previously administered by:

  • AXA
  • Bupa Health Assurance.
  • Friends Life
  • Friends Provident
  • Winterthur Life UK Ltd

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Our wide range of online services makes it even easier to business with us. Dive into what we offer and discover all our support material and guides, including how to get started and linking your Unipass certificate.

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Useful contact information for your clients

There are different ways your clients can get in touch with us, depending on what they'd like to speak about. For more details, check out the contact us page on our customer site.

Or if their product was previously held by Friends Life, see our ex-Friends Life contact page.

Here are a few of the most frequently used contact details, which you can pass along to your clients.

Customer enquiries

Customer Life claims

Postal address

Important information

Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.