Access key details from this page, or select a product range for specialist details for new and existing business.
Agency and commission
Monday to Friday: 9:00am - 5:00pm
Legacy product support
Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.
For help and guidance to get the most out of our site, visit our online services .
Our agency support team is here to help you with business account set-up, changes to existing account details, and commission queries.
For queries relating to Aviva legacy products.
For products previously branded Friends Life, please see our ex-Friends Life contact pages below.
Find your product contact details
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For customer contact details, please see our customer site
Aviva products
Ex-Friends Life products
Useful contact us information for your clients
Customer enquiries
Monday to Friday: 8:30am - 5:30pm
Postal address
For Life, Investments and Pension products:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
If a policyholder wishes to contact us regarding an Aviva policy, please advise them to call us on the number above.
Outside the UK +44 1603 202500
To make a claim on any of our Life products (Investments, Protection, Pensions, Annuities, Critical illness and Waiver of Premium). Our team of experts are here to help, if you prefer you can complete our online notification form.
For products previously branded Friends Life, please see our ex-Friends Life contact pages above.
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.