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For products previously branded Friends Life, please see our ex-Friends Life contact pages below.
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Aviva products
Ex-Friends Life products
Useful contact us information for your clients
Customer enquiries
Monday to Friday: 8:30am - 5:30pm
Postal address
For Life, Investments and Pension products:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
If a policyholder wishes to contact us regarding an Aviva policy, please advise them to call us on the number above.
Outside the UK +44 1603 202500
To make a claim on any of our Life products (Investments, Protection, Pensions, Annuities, Critical illness and Waiver of Premium). Our team of experts are here to help, if you prefer you can complete our online notification form.
For products previously branded Friends Life, please see our ex-Friends Life contact pages above.
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.