Manage more online
We’ve made it easy to manage more online with our Aviva Platform policies. There’s a wealth of information to see and actions to take – all at your fingertips. So, we’ve pulled together a variety of guides, videos and support material to clearly show what you can do and how to do it.
Do you have a Letter of Authority, need to register for one or need to register a transfer of service? Show more Show less
General enquiry for existing Letter of Authority
If you're a Letter of Authority Financial Adviser for existing or new business, send your request via Unipass Letter of Authority.
If the policy in question was previously branded Friends Life, select the relevant product from ex-Friends Life funds.
FCSC requests
If you are enquiring about an FSCS request please email – loa@aviva.com
Register new Letter of Authority
Please send your Letter of Authority to:
Email: platapplyloa@aviva.com
Information that must be included in your Letter of Authority Show more Show less
Registering a Letter of Authority (LOA) – a signed declaration by a policyholder giving their consent for Aviva to disclose information for the policy number(s) mentioned on the LOA.
Your Letter of Authority should:
- Be addressed to Aviva or say Aviva is being given authority
- Be dated within the last 6 months
- Show the policy number(s) or clearly state 'please provide information on all my plans'
- Show the policyholder's name and address
- Include your name, address and agency code
- Be signed by the policyholder
- Be accompanied by either a covering letter on letter-headed paper, or a confirmation email from a company email address.
Please be aware that we are currently unable to accept digital signatures on the platform for Letter of Authorities or Transfer of Service. This is actively being reviewed however in the meantime we require sight of the original wet signature from the client, this can be the paper copy or a scanned copy sent via email.
Information that must be included in your Transfer of Service Show more Show less
- Be addressed to Aviva or say Aviva is being given authority
- Be dated within the last 6 months
- Show the policy number(s) or clearly state 'please provide information on all my plans’
- Show the policyholder's name and address
- Include your name, address and agency code
- Clearly state client Is appointing a new servicing agent and detail any amendments/updates to commission
- Be accompanied by either a covering letter on letter-headed paper, or a confirmation email from a company email address.
- Please be aware that we are currently unable to accept digital signatures on the platform for Letter of Authorities or Transfer of Service. This is actively being reviewed however in the meantime we require sight of the original wet signature from the client, this can be the paper copy or a scanned copy sent via email.
Still need to contact us? Show more Show less
You can get in touch with your usual Aviva contact, or call:
Aviva Client Services, PO Box 26957, Glasgow, G2 9DS
Online services
For help understanding what you can do once you register for Aviva Adviser, see our Online services section.
Find out more about our online services
or for Platform training material, please visit:
Find your product contact details
Know which product you'd like to talk about? Find contact details here:
For customer contact details, please see our customer site
Aviva products
Ex-Friends Life products
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.