Aviva Platform

Contact us

For help with Aviva Platform products: Pension Portfolio, ISA Portfolio or Investment Portfolio (plan prefix AV).

You can get in touch with your usual Aviva contact, or call:

Aviva Platform support

0800 056 2026

Aviva Client Services, PO Box 26957, Glasgow, G2 9DS

Letter of Authority

Registering a Letter of Authority (LOA) - A signed declaration by a policyholder giving their consent for Aviva to disclose information for the policy numbers mentioned on the LOA:

Follow the below guidelines for your Letter of Authority.

What should an LOA contain?

  • It should be addressed to Aviva or state Aviva is being given authority
  • It should be dated within the last 12 months
  • The policy number(s) should be quoted on the LOA. Or alternatively clearly state 'please provide information on all my plans'
  • Policyholder's name and address
  • Your name, address and agency code
  • It needs to be signed by the policyholder

The LOA should be accompanied by a covering letter on letter headed paper, or confirmation via email using a company email address


Please send your Letter of Authority to:
Email: platapplyloa@aviva.com

Post: Aviva, PO Box 520, Norwich, NR1 3WG

For Non-platform products please email : loa@aviva.com

Online services

For help understanding what you can do once you register for Aviva Adviser, see our Online services section.

Find out more about our online services

or for Platform training material, please visit:

 Aviva Platform training page

Find your product contact details

Know which product you'd like to talk about? Find contact details here:

For customer contact details, please see our customer site

Important information

Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.