Contact us about Aviva Platform

For help with Aviva Platform products: Pension Portfolio, ISA Portfolio or Investment Portfolio (plan prefix 'AV')

Manage more online

We’ve made it easy to manage more online with our Aviva Platform policies. There’s a wealth of information to see and actions to take – all at your fingertips. So, we’ve pulled together a variety of guides, videos and support material to clearly show what you can do and how to do it.

Explore our Aviva Platform support

Do you have a Letter of Authority, need to register for one or need to register a transfer of service?

General enquiry for existing Letter of Authority

If you're a Letter of Authority Financial Adviser for existing or new business, email your query to advisedplatform@aviva.com

Please include your client's full name and policy number. If you don't have the policy number to hand, send us their full name and date of birth.

If the policy in question was previously branded Friends Life, select the relevant product from ex-Friends Life funds.

FCSC requests

If you are enquiring about an FSCS request please email – loa@aviva.com

Please send your Letter of Authority to:

Email: platapplyloa@aviva.com

Information that must be included in your Letter of Authority

Registering a Letter of Authority (LOA) – a signed declaration by a policyholder giving their consent for Aviva to disclose information for the policy number(s) mentioned on the LOA.

Your Letter of Authority should:

Be addressed to Aviva or say Aviva is being given authority
Be dated within the last 6 months
Show the policy number(s) or clearly state 'please provide information on all my plans'
Show the policyholder's name and address
Include your name, address and agency code
Be signed by the policyholder
Be accompanied by either a covering letter on letter-headed paper, or a confirmation email from a company email address.
Please be aware that we are currently unable to accept digital signatures on the platform for Letter of Authorities or Transfer of Service. This is actively being reviewed however in the meantime we require sight of the original wet signature from the client, this can be the paper copy or a scanned copy sent via email.

Transfer of service (TOS)

Please send your Transfer of Service authority to:

platapplytos@Aviva.com

Information that must be included in your Transfer of Service

Be addressed to Aviva or say Aviva is being given authority
Be dated within the last 6 months
Show the policy number(s) or clearly state 'please provide information on all my plans’
Show the policyholder's name and address
Include your name, address and agency code
Clearly state client Is appointing a new servicing agent and detail any amendments/updates to commission
Be accompanied by either a covering letter on letter-headed paper, or a confirmation email from a company email address.
Please be aware that we are currently unable to accept digital signatures on the platform for Letter of Authorities or Transfer of Service. This is actively being reviewed however in the meantime we require sight of the original wet signature from the client, this can be the paper copy or a scanned copy sent via email.

Still need to contact us?

Online services

For help understanding what you can do once you register for Aviva Adviser, see our Online services section.

Find out more about our online services

or for Platform training material, please visit:

Aviva Platform training page

Find your product contact details

Know which product you'd like to talk about? Find contact details here:

For customer contact details, please see our customer site

Aviva products

Ex-Friends Life products

Important information

Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.