Equity release

Contact us

New business

Pre application support

0800 015 4909

Monday to Friday -
Wednesdays closed for staff training 9.30am - 10:30am.

For any pre application product and lending criteria enquiries including vetting for flats and maisonettes

New business updates

0800 206 2014

Monday to Friday -

Additional borrowing application queries

0800 206 2014

Monday to Friday -

Business support

Request a call back from your regional Business Development Manager:

Email: retdistbusinesssupport@aviva.com

Existing business

Existing business

0800 206 2014

Monday to Friday -

Redemption statements, reserve drawdowns, change in circumstance, moving home, LOA

Agency & commission:

0800 015 0967

Monday to Friday -

For all enquiries to relating to agency codes and commission:

Did you know you can view your client’s equity release policy information online? My clients provides loan details, early repayment and voluntary repayment information.

Online support

Online support team

0800 056 4607

Monday to Friday - -

Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.

If you have forgotten your password you can reset this yourself online. 

Find out more about our online services

Business development team

Important information

Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.