Equity release

Contact us

Our dedicated teams are here to help you with existing and new business queries.

New business

Pre-sales support

0800 015 4909

Monday to Friday - 9:00am 5:30pm

For new business and additional borrowing quotations and pre-sales lending criteria enquiries:

New business updates

0800 206 2014

Monday to Friday - 9:00am 5:00pm

Submitting new business

New business applications: nbapps@aviva.com

Additional borrowing applications: erab@aviva.com

Business support:

Request a call back from your regional Business Development Manager:

Email: erbusinesssupport@aviva.com

Existing business

Existing business

0800 206 2014

Monday to Friday - 9:00am 5:00pm

Redemption statements, reserve drawdowns, change in circumstance, moving home, LOA

Agency & commission:

0800 015 0967

Monday to Friday - 9:00am 5:00pm

For all enquiries to relating to agency codes and commission:

Did you know you can view your client’s equity release policy information online? My clients provides loan details, early repayment and voluntary repayment information.

Online support

Online support team

0800 056 4607

Monday to Friday - 8:30am 5:30pm

Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.

If you have forgotten your password you can reset this yourself online. 

Find out more about our online services

Business development team

James Northard

0345 300 9569

Area: London

Ian Gregory

0345 307 8512

Area: South-West

Jack Pinder

0345 300 8239

Area: West, Scotland & Wales

Lindsey Hudson

0345 300 6142

Area: South-East

Russell Robertson

0345 302 8437

Area: East, North East, Yorkshire & Humber

Nick Sharp

0345 302 8436

Area: Central, North West & Northern Ireland

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