Equity release

Contact us

Our dedicated teams are here to help you with existing and new business queries.

Equity release contacts and opening hours

Pre-sales support:

For new business and additional borrowing quotations and pre-sales lending criteria enquiries:

Email: equityreleasefapresales@aviva.com

Phone: 0800 015 4909

Monday - Friday 8.30am to 5.30pm

Submitting new business: 

New business applications: nbapps@aviva.com

Additional borrowing applications: erab@aviva.com

New business updates:

For all enquiries relating to submitted applications and client(s) offers:

Email: lpeqren@aviva.com

Phone: 0800 206 2014 Option 2

Monday - Friday 9.00am to 5.00pm

Existing business:

Redemption statements, reserve drawdowns, change in circumstance, moving home, LOA

Email: ercicdirect@aviva.com

Phone: 0800 206 2014 Option 1

Monday - Friday 9.00am to 5.00pm

Business support:

Request a call back from your regional Business Development Manager:

Email: erbusinesssupport@aviva.com

Agency & commission:

For all enquiries to relating to agency codes and commission:

Email: ACINFO@Aviva.com

Phone: 0800 015 0967

Monday - Friday 9.00am to 5.00pm


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Important information

Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.