Contact us
Our dedicated teams are here to help you with existing and new business queries.
Did you know you can view your client's pension policy information on line. Myclients provides fund values, transaction history, contributions and more.
New business
Individual Personal Pensions (IPP)
Group Personal Pensions (GPP)
Aviva Platform Pension Portfolio
IPP correspondence and new business applications only
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
For products previously branded Friends Life, please see ex-Friends Life contact page
GPP correspondence and new business applications only:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
For products previously branded Friends Life, please see ex-Friends Life contact page
For Aviva Platform Pension Portfolio queries (plan prefix AV):
Aviva Client Services
PO Box 26957
Glasgow
G2 9DS
For pre-sales business queries contact our Aviva Platform team
Existing business
Individual Personal Pensions (IPP)
Group Personal Pensions (GPP)
Aviva Platform Pension Portfolio
IPP correspondence and new business applications only:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
For products previously branded Friends Life, please see ex-Friends Life contact page
GPP correspondence and new business applications only:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
For products previously branded Friends Life, please see ex-Friends Life contact page
For Aviva Platform Pension Portfolio queries (plan prefix AV):
Aviva Client Services
PO Box 26957
Glasgow
G2 9DS
For pre-sales business queries contact our Aviva Platform team
Technical support
Pension technical services
Email: LPTECH@aviva.com
For support on interpreting pension legislation and regulation.
For pre-sales business queries contact our Aviva Platform team
Online support
Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.
If you have forgotten your password you can reset this yourself online.
Find out more about our online services
Letter of Authority
Letter of Authority Financial Adviser – Existing Business & New Business
For Ex-Friends Life products please click here and select the relevant product
General Enquiries
You can email us with the details of your query by contacting fa@aviva.com. Please include your clients full name & policy number. If you do not have your clients policy number to hand, please send us your clients full name and date of birth, along with details of your enquiry.
New Letter of Authority
Please send your Letter of Authority to:
Email: loa@aviva.com
Post: Aviva, PO Box 520, Norwich, NR1 3WG
If you require details of the information that needs to be included in your Letter of Authority Aviva Adviser: Contact us - Aviva (avivab2b.co.uk)
Find your product contact details
Know which product you'd like to talk about? Find contact details here:
For customer contact details, please see our customer site
Aviva products
Ex-Friends Life products
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.