Pensions

Contact us

Our dedicated teams are here to help you with existing and new business queries.

Did you know you can view your client's pension policy information on line.  Myclients provides fund values, transaction history, contributions and more.

New business

Individual Personal Pensions (IPP)

0800 056 1723

Group Personal Pensions (GPP)

0800 145 5744

Aviva Platform Pension Portfolio

0800 056 2026

IPP correspondence and new business applications only

Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG

For products previously branded Friends Life, please see ex-Friends Life contact page

GPP correspondence and new business applications only:

Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG

For products previously branded Friends Life, please see ex-Friends Life contact page

For Aviva Platform Pension Portfolio queries (plan prefix AV):

Aviva Client Services
PO Box 26957
Glasgow
G2 9DS

For pre-sales business queries contact our Aviva Platform team

Existing business

Individual Personal Pensions (IPP)

0800 056 1723

Group Personal Pensions (GPP)

0800 145 5744

Aviva Platform Pension Portfolio

0800 056 2026

IPP correspondence and new business applications only:

Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG

For products previously branded Friends Life, please see ex-Friends Life contact page

GPP correspondence and new business applications only:

Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG

For products previously branded Friends Life, please see ex-Friends Life contact page

For Aviva Platform Pension Portfolio queries (plan prefix AV):


Aviva Client Services
PO Box 26957
Glasgow
G2 9DS

For pre-sales business queries contact our Aviva Platform team

Technical support

Pension technical services

0800 051 5437

For support on interpreting pension legislation and regulation.

For pre-sales business queries contact our Aviva Platform team

Online support

Online support team

0800 056 4607

Monday to Friday: 8:30am - 5:30pm

Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.

If you have forgotten your password you can reset this yourself online.

Find out more about our online services

Letter of Authority

Letter of Authority Financial Adviser – Existing Business & New Business

For Ex-Friends Life products please click here and select the relevant product 

General Enquiries

You can email us with the details of your query by contacting fa@aviva.com. Please include your clients full name & policy number. If you do not have your clients policy number to hand, please send us your clients full name and date of birth, along with details of your enquiry. 

New Letter of Authority

Please send your Letter of Authority to:

Email: loa@aviva.com

Post: Aviva, PO Box 520, Norwich, NR1 3WG

 

If you require details of the information that needs to be included in your Letter of Authority Aviva Adviser: Contact us - Aviva (avivab2b.co.uk)

Find your product contact details

Know which product you'd like to talk about? Find contact details here:

For customer contact details, please see our customer site

Important information

Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.