Manage things online
There's a wide variety of things you can see and do online for your clients. So you can quickly get on with the job of helping them, without needing to call us. Simply log in or register to get started.
What you can see
- Valuations – current, transfer, historic and projection
- Transaction history – custom date range, tax year, calendar year and policy year
- Contributions – current, past and contribution splits
- Customer and policy information
- Documents
- Charges – adviser and policy
What you can do
- Fund switch and redirection
- New pension application form
Do you have a Letter of Authority or need to register for one? Show more Show less
General enquiry for existing Letter of Authority
If you're a Letter of Authority Financial Adviser for existing or new business, email your query to fa@aviva.com
Please include your client's full name and policy number. If you don't have the policy number to hand, send us their full name and date of birth.
If the policy in question was previously branded Friends Life, select the relevant product from ex-Friends Life funds.
Information that must be included in your Letter of Authority Show more Show less
Registering a Letter of Authority (LOA) – a signed declaration by a policyholder giving their consent for Aviva to disclose information for the policy number(s) mentioned on the LOA.
Your Letter of Authority should:
- Be addressed to Aviva or say Aviva is being given authority
- Be dated within the last 6 months
- Show the policy number(s) or clearly state 'please provide information on all my plans'
- Show the policyholder's name and address
- Include your name, address and agency code
- Be signed by the policyholder
- Be accompanied by either a covering letter on letter-headed paper, or a confirmation email from a company email address.
Can't find what you're looking for? Show more Show less
If you need to speak to us, simply pick the option below that best matches your policy or what you need help with.
New business Show more Show less
IPP correspondence and new business applications only
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
For products previously branded Friends Life, please see ex-Friends Life contact page
GPP correspondence and new business applications only:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
For products previously branded Friends Life, please see ex-Friends Life contact page
For Aviva Platform Pension Portfolio queries (plan prefix AV):
Aviva Client Services
PO Box 26957
Glasgow
G2 9DS
For pre-sales business queries, contact our Aviva Platform support team
Existing business Show more Show less
IPP correspondence and new business applications only:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
For products previously branded Friends Life, please see ex-Friends Life contact page
GPP correspondence and new business applications only:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
For products previously branded Friends Life, please see ex-Friends Life contact page
For Aviva Platform Pension Portfolio queries (plan prefix AV):
Aviva Client Services
PO Box 26957
Glasgow
G2 9DS
For pre-sales business queries, contact our Aviva Platform support team
Technical support Show more Show less
Pension technical services
Email: LPTECH@aviva.com
For support on interpreting pension legislation and regulation.
For pre-sales business queries, contact our Aviva Platform support team
Online support Show more Show less
Our online support team is here to help with any technical issues you run into while using the site.
If you've forgotten your password, you can reset this yourself online.
Find out more about our online services.
Ex-Friends Life products Show more Show less
Choose the relevant ex-Friends Life product and we'll get you to the right place.
Find your product contact details
To find the best contact details for you, simply pick the relevant product below.
For customer contact details, check out the contact page on our customer site.
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.