Pensions

Contact us

Our dedicated teams are here to help you with existing and new business queries.

New business

Individual Personal Pensions (IPP)

0800 056 1723

Group Personal Pensions (GPP)

0800 145 5744

Aviva Platform Pension Portfolio

0800 056 2026

If you have a letter of authority -

please fax to: 0800 158 2350
Or email to: contactus@aviva.com

IPP correspondence and new business applications only:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG

For products previously branded Friends Life, please see ex-Friends Life contact page

If you have a letter of authority -

please fax to: 0800 158 2350
Or email to: contactus@aviva.com

GPP correspondence and new business applications only:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG

For products previously branded Friends Life, please see ex-Friends Life contact page

For Aviva Platform Pension Portfolio queries (plan prefix AV):

Aviva Client Services
PO Box 26957
Glasgow
G2 9DS

For pre-sales business queries contact our Aviva Platform team

Existing business

Individual Personal Pensions (IPP)

0800 056 1723

Group Personal Pensions (GPP)

0800 145 5744

Aviva Platform Pension Portfolio

0800 056 2026

If you have a letter of authority -

please fax to: 0800 158 2350
Or email to: contactus@aviva.com

IPP correspondence and new business applications only:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG

For products previously branded Friends Life, please see ex-Friends Life contact page

If you have a letter of authority -

please fax to: 0800 158 2350
Or email to: contactus@aviva.com

GPP correspondence and new business applications only:
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG

For products previously branded Friends Life, please see ex-Friends Life contact page

For Aviva Platform Pension Portfolio queries (plan prefix AV):

Aviva Client Services
PO Box 26957
Glasgow
G2 9DS

For pre-sales business queries contact our Aviva Platform team

Technical support

Pension technical services

0800 051 5437

For support on interpreting pension legislation and regulation.

For pre-sales business queries contact our Aviva Platform team

Online support

Online support team

0800 056 4607

Monday to Friday: 8:30am - 5:30pm

Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.

Find out more about our online services

Find your product contact details

Know which product you'd like to talk about? Find contact details here:

For customer contact details, please see our customer site

Important information

Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.