Manage things online
There's a wide variety of things you can see and do online for your clients. So you can quickly get on with the job of helping them, without needing to call us. Simply log in or register to get started.
What you can see
- Policy information – cover amount, cover term, additional benefits
- Premiums – regular premium amounts, collection date, Direct Debit details
- Documents
- Trust information - trustee and beneficiary roles, trust forms (ALPS only)
What you can do
- Change Direct Debit (ALPS only)
- Create Client Report
- Change address
- Change customer title and name
- Cancel policies
- General enquiry
- Online reinstatement (ALPS only)
- Add trust details
- Manage trust and beneficiary details
Do you have a Letter of Authority or need to register for one? Show more Show less
General enquiry for existing Letter of Authority
If you've already got a Letter of Authority from your client for existing or new business, email your query to protection@aviva.com
Please include your client's full name and policy number. If you don't have the policy number to hand, send us their full name and date of birth.
If the policy in question was previously branded Friends Life, select the relevant product from ex-Friends Life contact page.
Information that must be included in your Letter of Authority Show more Show less
Registering a Letter of Authority – a signed declaration by a policyholder giving their consent for Aviva to disclose information for the policy number(s) mentioned on the Letter of Authority.
Your Letter of Authority should:
- be addressed to Aviva or say Aviva is being given authority
- be dated within the last six months
- show the policy number(s) or clearly state 'please provide information on all my plans'
- show the policyholder's name and address
- include your name, address and agency code
- be signed by the policyholder
- be accompanied by either a covering letter on letter-headed paper, or a confirmation email from a company email address.
Origo’s Unipass Letter of Authority
We are delighted to be among the first participating providers on Origo’s Unipass Letter of Authority (ULoA) service, which will simplify and digitise the Letter of Authority process.
For more information on how the service works, visit Origo’s website www.unipass.co.uk/uloa
Still need to contact us? Show more Show less
If you need to speak to us, simply pick the option below that best matches your policy or what you need help with.
New business Show more Show less
For new protection applications and policy queries.
For real-time updates on your pipeline Protection cases go to ALPS Tracking.
You can also sign up for email alerts so you’ll never miss an update. Click on the ‘Register/manage alert updates’ link on the Tracking pages.
For new business queries and applications.
Options:
Press 1 for policy servicing or submitted application queries
Press 2 for high value underwriting
Press 3 for all other pre-sales underwriting queries
Press 4 for tax and trusts
Fax: 01603 821854
For products previously branded Friends Life, please see our ex-Friends Life contact page
For more information on pre-sales underwriting please visit our Protection underwriting centre
Postal address
For protection correspondence and new business applications only.
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
For products previously branded Friends Life, please see our ex-Friends Life contact page
Existing business Show more Show less
Did you know you can view your client’s protection policy information online? My clients provides policy details, benefits, contributions and client documents.
For quotes and queries relating to exercising policy options only, please call or email, relating to:
Life change benefit
Moving house option/GIO separation
Renewal
Conversion
Flexibility
Outside the UK:+44 1603 603 277
Outside the UK:+44 1603 603 277
For products previously branded Friends Life, please see our ex-Friends Life contact page
Legacy business Show more Show less
For products previously branded Friends Life, please see our ex-Friends Life contact page
Technical support Show more Show less
For technical product queries and help navigating the ALPS system.
For all other product pre-sales queries, please speak to your usual Aviva contact, or email protectionsupport@aviva.com.
For support on interpreting legislation and case law relevant to personal tax and trust planning.
Online support Show more Show less
Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.
If you have forgotten your password you can reset this yourself online.
Find out more about our online services.
Find your product contact details
Know which product you'd like to talk about? Find contact details here:
For customer contact details, please see our customer site
Aviva products
Ex-Friends Life products
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.