Manage things online

There's a wide variety of things you can see and do online for your clients. So you can quickly get on with the job of helping them, without needing to call us. Simply log in or register to get started.

What you can see

  • Policy information – cover amount, benefits, term
  • Premiums – regular premium amounts, collection date, Direct Debit details
  • Documents

What you can do

  • Change Direct Debit (ALPS only)
  • Create Client Report
  • Change address
  • Cancel policies
  • General enquiry

Do you have a Letter of Authority or need to register for one?

Still need to contact us?

ALPS feedback

We're always looking for new ways to improve our ALPS platform to help make trading with Aviva easier for you and your clients. If there's anything you'd like to see, we'd love to hear from you. 

Just email us at

Important information

Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.