Contact us
Our dedicated teams are here to help you with existing and new business queries.
New business
Pre-sales underwriting
Monday to Friday: 9:00am - 1:00pm
Monday to Friday: 2:00pm - 5:00pm
For new protection applications and policy queries.
For real-time updates on your pipeline Protection cases go to ALPS Tracking.
You can also sign up for email alerts so you’ll never miss an update. Click on the ‘Register/manage alert updates’ link on the Tracking pages.
For new business queries and applications.
Options:
Press 1 for policy servicing or submitted application queries
Press 2 for high value underwriting
Press 3 for all other pre-sales underwriting queries
Press 4 for tax and trusts
Fax: 01603 821854
For products previously branded Friends Life, please see our ex-Friends Life contact page
For more information on pre-sales underwriting please visit our Protection underwriting centre
Postal address
For protection correspondence and new business applications only.
Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG
For products previously branded Friends Life, please see our ex-Friends Life contact page
Existing business
Protection Options
Email: LPNBOPT@aviva.com
Protection claims (lump sum)
Monday to Friday: 8:00am - 6:00pm
Income Protection claims
Did you know you can view your client’s protection policy information online? My clients provides policy details, benefits, contributions and client documents.
For quotes and queries relating to exercising policy options only, please call or email, relating to:
Life change benefit
Moving house option/GIO separation
Renewal
Conversion
Flexibility
Outside the UK:+44 1603 202500
Outside the UK:+44 1603 202500
For products previously branded Friends Life, please see our ex-Friends Life contact page
Legacy business
Income Protection policies
For administrative queries for Aviva Income Protection policies taken out before 7 April 2015.
Policy queries in ranges 1234567EE or B/A123456EE
Email: protifa@aviva.com
For products previously branded Friends Life, please see our ex-Friends Life contact page
Technical support
Tax and trust technical services
Email: LPTECH@aviva.com
For technical product queries and help navigating the ALPS system.
For all other product pre-sales queries, please speak to your usual Aviva contact, or email protectionsupport@aviva.com.
For support on interpreting legislation and case law relevant to personal tax and trust planning.
Online support
Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.
If you have forgotten your password you can reset this yourself online.
Find out more about our online services
ALPS feedback
We're always looking for new ways to improve our ALPS platform to help make trading with Aviva easier for you and your clients. If there's anything you'd like to see, we'd love to hear from you.
Just email us at alpsfeedback@aviva.com
Find your product contact details
Know which product you'd like to talk about? Find contact details here:
For customer contact details, please see our customer site
Aviva products
Ex-Friends Life products
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.