Protection

Contact us

Our dedicated teams are here to help you with existing and new business queries.

New business

New business

0800 056 5499

Monday to Friday: 8:30am - 5:30pm

Business Protection and high value

0800 092 9964

Monday to Friday: 8:30am - 5:30pm

Pre-sales underwriting

0800 533 5192

Monday to Friday: 9:00am - 1:00pm

Monday to Friday: 2:00pm - 5:00pm

For new protection applications and policy queries.

For new business queries and applications.

Options:
Press 1 for policy servicing or submitted application queries
Press 2 for high value underwriting
Press 3 for all other pre-sales underwriting queries
Press 4 for tax and trusts

Fax: 01603 821854

For products previously branded Friends Life, please see our ex-Friends Life contact page

For pre-sales underwriting queries.

Postal address

For protection correspondence and new business applications only.

Aviva
Norwich BCC
PO Box 520
Norwich
NR1 3WG

For products previously branded Friends Life, please see our ex-Friends Life contact page

Existing business

Existing business

0800 056 5499

Monday to Friday: 8:30am - 5:30pm

Protection Options

0800 158 2553

Protection claims (lump sum)

0800 015 1142

Income Protection claims

0800 158 3105

.

For quotes and queries relating to exercising policy options only, please call or email, relating to:

Life change benefit

Moving house option/GIO separation

Renewal

Conversion

Flexibility

Outside the UK:+44 1603 202500

Visit our claims page to find out more

Outside the UK:+44 1603 202500

Visit our claims page to find out more

For products previously branded Friends Life, please see our ex-Friends Life contact page

Legacy business

Income Protection policies

0800 158 3119

For administrative queries for Aviva Income Protection policies taken out before 7 April 2015.

Policy queries in ranges 1234567EE or B/A123456EE

0800 092 8883

For products previously branded Friends Life, please see our ex-Friends Life contact page

Technical support

Business support

0800 056 2181

Monday to Friday: 9:00am - 5:00pm

Tax and trust technical services

0800 056 2795

For technical product queries and help navigating the ALPS system.

For all other product pre-sales queries, please speak to your usual Aviva contact, or email protectionsupport@aviva.com.

For support on interpreting legislation and case law relevant to personal tax and trust planning.

Online support

Online support team

0800 056 4607

Monday to Friday: 8:30am - 5:30pm

Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.

Find out more about our online services

ALPS feedback

We're always looking for new ways to improve our ALPS platform to help make trading with Aviva easier for you and your clients. If there's anything you'd like to see, we'd love to hear from you. 

Just email us at alpsfeedback@aviva.com

Find your product contact details

Know which product you'd like to talk about? Find contact details here:

For customer contact details, please see our customer site

Important information

Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.