There's a wide variety of things you can see and do online for your clients. So you can quickly get on with the job of helping them, without needing to call us. Simply log in or register to get started.
What you can see
Policy information – cover amount, benefits, term
Premiums – regular premium amounts, collection date, Direct Debit details
Documents
Trust information - trustee and beneficiary roles, trust forms (ALPS only)
Information that must be included in your Letter of Authority
Registering a Letter of Authority – a signed declaration by a policyholder giving their consent for Aviva to disclose information for the policy number(s) mentioned on the Letter of Authority.
Your Letter of Authority should:
be addressed to Aviva or say Aviva is being given authority
be dated within the last six months
show the policy number(s) or clearly state 'please provide information on all my plans'
show the policyholder's name and address
include your name, address and agency code
be signed by the policyholder
be accompanied by either a covering letter on letter-headed paper, or a confirmation email from a company email address.
Origo’s Unipass Letter of Authority
We are delighted to be among the first participating providers on Origo’s Unipass Letter of Authority (ULoA) service, which will simplify and digitise the Letter of Authority process.
For more information on how the service works, visit Origo’s website www.unipass.co.uk/uloa
Still need to contact us?
If you need to speak to us, simply pick the option below that best matches your policy or what you need help with.
For new protection applications and policy queries.
For real-time updates on your pipeline Protection cases go to ALPS Tracking.
You can also sign up for email alerts so you’ll never miss an update. Click on the ‘Register/manage alert updates’ link on the Tracking pages.
For new business queries and applications.
Options: Press 1 for policy servicing or submitted application queries Press 2 for high value underwriting Press 3 for all other pre-sales underwriting queries Press 4 for tax and trusts
Did you know you can view your client’s protection policy information online? My clients provides policy details, benefits, contributions and client documents.
For quotes and queries relating to exercising policy options only, please call or email, relating to:
Know which product you'd like to talk about? Find contact details here:
For customer contact details, please see our customer site
Aviva products
Ex-Friends Life products
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
