Manage things online
There's a wide variety of things you can see and do online for your clients. So you can quickly get on with the job of helping them, without needing to call us. Simply log in or register to get started.
What you can see
- Valuations – current and surrender
- Transaction history – custom date range, tax year, calendar year and policy year
- Contributions and withdrawals – contributions made, any regular withdrawals, and total withdrawals
- Customer and policy information
- Documents
- Charges – adviser and policy
What you can do
- Fund switch and redirection
- New policy application
- Withdrawal/surrender (excluding trust policies)
Do you have a Letter of Authority or need to register for one? Show more Show less
New Letter of Authority
Please email your Letter of Authority to:
For Onshore Bond : onshorebond@aviva.com
For Investment Bonds : bondenq@aviva.com
Information that must be included in your Letter of Authority Show more Show less
Registering a Letter of Authority (LOA) – a signed declaration by a policyholder giving their consent for Aviva to disclose information for the policy number(s) mentioned on the LOA.
Your Letter of Authority should:
- Be addressed to Aviva or say Aviva is being given authority
- Be dated within the last 6 months
- Show the policy number(s) or clearly state 'please provide information on all my plans'
- Show the policyholder's name and address
- Include your name, address and agency code
- Be signed by the policyholder
- Be accompanied by either a covering letter on letter-headed paper, or a confirmation email from a company email address.
If you need to speak to us, simply pick the option below that best matches your policy or what you need help with. Show more Show less
New or existing business Show more Show less
For Aviva Platform ISA Portfolio and Investment Portfolio queries (plan prefix AV).
For pre-sales business queries contact your account manager or the Aviva Platform support team.
Aviva Client Services
PO Box 26957
Glasgow
G2 9DS
For Aviva Onshore Bond queries (plan prefix AV).
You can quote and apply online for Onshore Bond.
Aviva
PO Box 3838
Norwich
NR1 3SQ
For all business queries.
Aviva Investors administration office
PO Box 10410
Chelmsford
CM99 2AY
For products previously branded Friends Life, please see our ex-Friends Life contact page
You may need your policy number if you’ve never accessed your account before.
Policy number format is 7 or 8 digits followed by 2 letters i.e. 1234567AB or 12345678AB
For information about the Aviva Smooth Managed Funds contact your dedicated Business Development Manager or Aviva contact.
Online support Show more Show less
Our online support team is here to help with any technical issues you run into while using the site.
If you've forgotten your password, you can reset this yourself online.
Find out more about our online services.
Ex-Friends Life products Show more Show less
Choose the relevant ex-Friends Life product and we'll get you to the right place.
Find your product contact details
To find the best contact details for you, simply pick the relevant product below.
For customer contact details, check out the contact page on our customer site.
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.