Welcome to our adviser protection claims hub..
Here you'll find useful adviser information related to Aviva individual and group protection.
Claims and Wellbeing Insights Reports
Our 2025 Protection Claims & Wellbeing Insights reports are out now, filled with facts, figures and insights about our performance.
Download copies of both reports below.
Register for our webinar series
CPD WEBINARS
Protection insights webinar series
Our eight-part webinar series takes you on a deep dive into protection insights and related impacts on things like business, the UK economy and sustainability, as well as our our claims performance.
Why not register for the series today.
Don't worry if you can't attend the events on the day. Registration also gives you access to the sessions 'on demand' as they're being recorded.
2025 protection claims statistics
In 2025, we paid out over £1.99bn protection claims.
The exact amount was £1,992,913,673.
61,632 protection claims settled in 2025
Across our whole protection product range.
That's...
Make a protection claim
Whether it's a personal or group protection claim, Aviva can work with you, your clients and their loved ones and guide you through the whole process.
PERSONAL PROTECTION
Make an individual protection claim
We provide all the information you'll need to get started with a client claim, as well as some handy FAQs and tips. We also provide some useful links to bereavement services.
GROUP PROTECTION
Make a group protection claim
Here we'll guide you and/your clients on how to make a claim on a group protection policy, including contact details, online forms and what you/your clients will need to get started.
Aviva protection claims insights
Need to contact us?
Whether you're adviser or in a support role, if you need to speak/write/email us, we can help you. And remember, you can always use our online platform to self-service most requests too.