Global Treatment

The power of choice when your clients need it

Offering your clients more choice

If one of your clients or their children were to become seriously ill, they'd want the option to be treated at the best hospitals in the world, by the leading medical experts for their condition. That's what Global Treatment offers.

Power of choice

With access to treatment from around the world and options that can work alongside UK based treatment, your clients are in control of their choices

End-to-end service

Taking away the worry of organisation and admin throughout the entire consultation and treatment process

A valuable addition

Global Treatment is a valuable addition to protection cover which provides your clients with access to international facilities, doctors and treatments from all over the world

Jenna's Global Treatment story

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Transcript  for video Jenna's Global Treatment story

Jenna’s Global Treatment story

Jenna Haskins – Aviva Global Treatment customer:

“Hi, I’m Jenna, I’m 30 and I live in bath in the UK. I live at home with my husband and 4-year old daughter. I was 27, it was just before my 28th birthday, I found a lump in my breast.”

Jenna was diagnosed with breast cancer and as time went on, they found out that it had spread to her bones, specifically one area on her spine.

“My oncologist in the UK told us about the area on my back. Him and his nurse specialist turned around and said ‘yeah, well the prognosis is three to five years’”. They had mentioned that there was this stereotactic radiotherapy that was available that I could have for me spine, but actually through the NHS I wasn’t eligible, I didn’t meet the criteria for it.”

Jack Haskins – Jenna’s husband:

“We were in a position when our minds were spinning with what had happened, we didn’t know what we could do, it was up and down and a lot of sleepless nights. And it just sprung to me that we had this additional insurance policy. I made the phone call, from then on it was simple and straightforward.”

Aviva’s Global Treatment cover in partnership with Further, provides access to international facilities, doctors and treatment for a number of life-threatening conditions including cancer.

Further arrange all the logistics including travel, accommodation and medical appointments.

Paloma Farmin – Case Management Lead and R.N.:

“In Jenna’s particular case, we offered a branch of a recognised hospital from the United States, and also because of the fact that it was a hospital that actually offered her the treatment that she needed, which was the stereotactic radiotherapy.


“We didn’t have to worry about anything, within 10 days we were probably out in Madrid. When you’re going through what you’re going through to have that support and handholding is perfect because it’s a huge weight lifted when you’ve got other issues to take care of.”

Marijana Rudolovic – Jenna’s case manager:

“We spoke mostly daily when they had to come to Madrid for Jenna’s treatment. From the beginning I noticed how warm they are and how positive and they really wanted to come to Madrid to get this treatment.”

The therapy worked really well, but I’ll need regular scans and will continue to have consultations with my international doctors – Jenna Haskins, Aviva Global Treatment customer


Just the difference in how things are said it just has a massive impact on me. And so, the positivity here was just brilliant. So yes, the NHS is great… but it doesn’t offer everything that other places can, so coming abroad gave me the option to have treatment that I wasn’t eligible for in the UK.

People don’t even think about insuring their phone, but this is your life, this is your health.

There was no way we would’ve been able to afford it ourselves, and so it’s just a massive piece of mind for us as a family,”


“It’s the best decision of our lives, without knowing it at the time, and it’s something that we’re extremely thankful for and grateful for.”

Brought to you by Aviva in conjunction with Further, Global Treatment is available alongside Life Insurance+, Critical Illness+, Income Protection+ and Living Costs Protection for an additional cost of £3 per month.

Global Treatment provides access to international facilities, doctors and treatment for cancer, coronary artery bypass surgery, heart valve replacement or repair, neurosurgery, live-donor organ transplant and bone marrow transplant.

For full details on how Global Treatment works and its financial limits, speak to your financial adviser or refer to the relevant policy conditions.

It takes Aviva

Aviva Life & Pensions UK Limited. Registered in England No. 3253947. Registered Office: Aviva, Wellington Row, York, YO90 1WR. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Member of the Association of British Insurers. Firm Reference Number 185896.

Product details

Why Global Treatment?

  • Global Treatment provides clients with access to international facilities, doctors and treatment all over the world.
  • Having access to medical experts and treatment globally could make a difference to clients’ outcomes.
  • Global Treatment gives clients the option to pursue recommended treatments without having to worry about arranging and paying for treatment, travel and accommodation.
  • Global Treatment is provided in conjunction with Further. It is available as an optional extra with Life Insurance+, Critical Illness+, Income Protection+ and Living Costs Protection for an additional £3 per month.
  • Global Treatment is only available via you, the Adviser.
  • If subsequent trips abroad are required for follow-up treatment, these are also covered by the plan (up to policy limits).

How it works

The process takes away the worry of organisation and admin throughout the entire consultation and treatment process. So your clients can focus on getting better.

  1. After diagnosis our trusted partner, Further, assigns a dedicated nurse case manager and customer care team. 
  2. The care team then identify treatment centres to refer your client’s case to, where doctors will consult and provide them with treatment options.
  3. Your clients will be able to review options and choose the treatment and location to suit them. 
  4. The care team pays for and organises hospital admission, including travel and 3-4 star accommodation for your client and a companion. 
  5. Upon return to the UK, the plan will cover ongoing medication costs up to £50,000 if they aren’t covered by the NHS.

Global Treatment covers the life assured and their eligible children for up to £1 million of cover per year up to a maximum of £2 million during the policy term.

Please note that this benefit renews every three years, which means your client's premium may change at each renewal point.

For full terms and details please see our technical guide. Please also see the policy summary and conditions.


Global Treatment is available as an optional benefit at an additional premium to Critical Illness+, Life Insurance+ and our income protection products.

Who is covered?

The life assured and their eligible children (up to age 18, or 21 if in full time education) will be covered for overseas treatment.

Hospital admission, travel and accommodation is covered for the patient plus a companion.

If a child is ill, Global Treatment will pay expenses for both parents, or a parent plus a companion.

Which treatments are covered? 

  • Cancer treatment
  • Coronary artery bypass surgery
  • Heart valve replacement or repair
  • Neurosurgery
  • Live-donor organ transplants
  • Bone marrow transplants.

For full terms and details please see our technical guide. Please also see the policy summary and conditions.

Making a claim

To make a claim, your client can call us on 0345 030 8071* and select the option to start a Global Treatment claim. 

Their call will be transferred to Further, who will evaluate and process the claim and provide them with any options for overseas treatment.

Phone lines are open Monday to Friday 8.30am to 5pm.

*The costs of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your client's network provider) and are usually included in inclusive minute plans from landlines and mobiles. Calls from outside the UK may be charged at international rates.

Global Treatment Frequently Asked Questions

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