Post-Retirement (Crystallised) Cash Transfer In Guide

1. Access the customer's Pension Portfolio

  1. Enter the customer's account reference and search
  2. On the summary page, select New product application from Actions area on the right hand side of the page. This is where the new post-retirement account and expectation needs to be submitted

2. Enter Client details

  1. Select Pension Portfolio
  2. Confirm retirement age, annuity purchase age & marital status, then select Continue

3. Enter Transfer In details on the Contributions and advice charges screen

  1. Confirm the customer has had financial advice. Select 'Yes' to continue
  2. Confirm if the customer is subject to reduced money purchase allowance (MPAA). If Yes, then complete sections that follow from the dropdown options: Date that their MPPA was reduced and Reason Why
  3. Select Transfer in another pension
  4. Fill in the details of customer's source of wealth
    1. Employment status, occupation, and employer/company name
    2. Current income before tax
  5. Fill in the details of the transfer in
    1. Ceding scheme – Click Or manually add scheme if the scheme isn't suggested after typing the first few characters, and fill in scheme details
    2. Ceding type
    3. Account/plan number
    4. Type of transfer – Transfer cash
    5. Full or Partial – If partial, please email PlatformTransfersIn@aviva.com details of the partial, i.e. exact monetary value (£) to transfer, exact monetary value (£) to leave with ceding scheme or exactly how many segments to transfer.
    6. Current value to be transferred
  6. If multiple transfers are needed, click Add another transfer and repeat steps 4 and 5 for each

4. Select relevant transfer advice charges

Enter the agreed advice charge as a percentage or monetary amount in the next section on this page. Then select Continue to proceed to the next page.

If you're adding multiple transfers and choose a percentage amount, this will be taken off each transfer as they are applied following completion.

A monetary amount is taken from the first transfer keyed. Please note the summary will show this as being across the total value of the transfers applied.

5. Pick investments

Now decide how you want transfers to be invested

  • If an Investment Pathway option was chosen, the relevant Investment Pathway fund is pre-added on this screen. Confirm percentage and select Continue
  • If no Investment Pathway was chosen and you want the transfers to stay in cash, skip this step and go straight to Continue
  1. Change the tab to model portfolios, funds, or exchange-traded assets as required
  2. Using Quick Add or Detailed Search, enter the model or fund name or SEDOL/ISIN code

Quick Add instructions

2.1 Results matching the asset name or code will automatically appear in a drop-down list

2.2 When you find the investment you want to add to the transfer application, click the fund name in the drop-down and then Add

Detailed Search instructions

2.1 Click Search to right of where the fund name or code was entered

2.2 You can optionally filter the results using the fund manager, sector, or fund type drop-down list options

2.3 When you find the investment you want to add to the transfer application, click the tick box next to the name

3 When all investments required are added, click Continue

4 Enter investment allocation

    4.1 Choose Apply even weighting or select percentage (%) or monetary (£) to choose own split

    4.2 Enter the required allocation to each fund – If you need to remove a fund, click Back and then click the red cross next to the fund in the Funds list on the left. Do not set the allocation to 0

If the allocation doesn't match 100% of the transfer value, the remaining allocation defaults to cash

5 Once allocation added, click Continue

6. Income payment details

If you chose for regular income to be setup on a Flexi-access transfer, you'll see this screen.

  1. Fill in the details of the income
    1. Gross income required per payment
    2. Payment frequency
    3. First payment date
  2. Choose how disinvestments should be made to meet income payments
    1. If own asset selection, enter the percentage that needs to be sold from each asset
  3. Bank details
    1. Select bank account from drop down if already added to Portfolio
    2. Or if bank account isn't listed, + Add another bank account and fill in details in the popup window. Ensure Nominated for withdrawals is checked
  4. Click Continue

7. Confirm the transfer details on the Review and confirm page

  1. Check all the details are correct
  2. Complete the Client Declaration at the bottom of the page
  3. Once all the above has been completed, click on Submit Application

8. Review further actions required

Read through the scenarios where paperwork might be required and Upload the forms if you have these already, or post to Aviva, PO Box 26957, Glasgow, G2 9DS if originals are needed.

Ensure you do not pre-complete any of the Receiving Scheme Warranty that Aviva need to complete and sign.

If originals are not required and you do not have the forms ready to upload, please instead email them to PlatformTransfersIn@aviva.com once they have been completed.

How to view the progress of the transfer

Method 1

  1. Click My Services in the top navigation of the Platform
  2. Click Platform Services
  3. Click Transfer tracker
  4. Select any relevant filter options: adviser, transfer type, status
  5. Click Search
  6. Locate the transfer
  7. Click the down arrow to view the latest note

Method 2

  1. Search for and access the customer's Portfolio Summary the transfer is on behalf of
  2. Access the relevant product that has the transfer
  3. Click Pending Transactions tab
  4. Locate the transfer under Pending transfers
  5. Click Transfer Tracker link
  6. Click the down arrow to view the latest note