The impact of Coronavirus – our business resilience

With the increasing spread of Covid-19, more commonly known as Coronavirus, we wanted to let you know that we have put in place a number of measures to safeguard our employees and customers.

The safety of our people and customers is our upmost priority. As a business, we have well established business continuity plans to respond to various crisis scenarios, including a pandemic.

We are continuously monitoring the situation, taking advice from the World Health Organisation (WHO) and fully adhering to guidance from Public Health England.  

We are looking at multiple scenarios to ensure we understand and mitigate any risks in disruption to our service. We have robust business continuity plans in place to ensure we maintain operational status across the UK business.

Examples of the precautions we are taking include suspending all business travel between our offices, including travel between different UK locations. We have also upgraded our systems to allow for an increased volume of home working. We have capable IT systems to ensure more colleagues can work remotely if it became necessary, and we have also invested in enhancing health and hygiene across our offices.

We will continue to work closely with you through these times and take the relevant steps to safeguard ourselves and our businesses, this may result in us re-arranging meetings or meeting and sharing content remotely.

We also continue to provide support with communications and materials for both you and your customers, covering both the short-term immediate impacts of coronavirus on markets and the longer term outlook.

Our customer supporting information can be found on