Meet the support team

Aviva Platform Support and Resources

Get more from the Aviva Platform with our support and resource.  

There’s a fantastic team and plenty of support available to you on the Aviva Platform. We’ve listened to your feedback and created a clear overview of all the support channels at your fingertips—so you can get the help you need, exactly when you need it. 

Videos and Guides  

Whether you're looking for user guides, FAQs, training videos or other helpful resources, our dedicated support hub has you covered. 

Visit Aviva Platform Support - Aviva Adviser: Aviva platform support - Aviva

Chatbot Assistance

Our Chatbot is available to help with a wide range of queries. It can guide you to the right information or connect you directly with a live chat agent if you need more tailored support. 

You can find the Chatbot by clicking the speech bubble on the homepage or the “Help and Support” pop-up icon when logging into your account (example below). 

Aviva Platform support

We have a great team of people on the phone to help with your Platform queries: from navigation and processing queries to supporting existing customers. 

Call us on: 0800 056 2026

Email: advisedplatform@aviva.com

BDM Support

Our Business Development Managers are here to support your business and client needs, while keeping you informed of the latest and very best developments from Aviva. 

Speak to your usual Aviva contact or email us at: business.support@aviva.com

Platform Adoption Consultant team  

For tailored training and hands-on guidance our Platform Adoption Consultants are here to help.  

Find out more about the team: Meet our PAC team - Aviva

Email: DISTPAC@aviva.com