Your new equity release online quote, apply and business tracking system is here!
Making new business initial borrowing easier
We’re rolling out our new Equity Release online quote, apply and new business tracking system.
Four key deliverables:
- Get real time rates to suit you, 24/7.
- Create new business initial borrowing illustrations (KFIs) for your clients. No need to email requests or wait for our call lines to open.
- Submit new business initial borrowing applications online.
- Track your clients’ new business applications in real time, from submission to completion
More added value for advisers
By providing straight-through processing and automated underwriting, we’re confident that this will improve our operational efficiency. Our new system frees up time for our Customer Experts and Property Surveyors - creating the potential for faster lending decisions on more complex cases..
From the launch date we are also removing our £5 arrangement fee, which will show as £0.00 on the Key Facts Illustration (KFI). In addition, we’re working on even more tech capability which is coming soon, such as additional borrowing quotes and applications.
We developed a series of supporting articles on these improvements in our Equity Release online support hub, where you’ll find:
| Videos on our digital services from getting a quote to submitting an application | How to track valuation reports | New 21 day rate guarantee on initial borrowing quotes |
| How to keep track of your clientsʼ new business applications | Notifications When to expect email notifications | Due dilligence on the reasons for new loans, in accordance with Consumer Duty guidance |
| Who to contact for additional support | Got a question? We have a series of frequently asked questions to help you | How to process additional borrowing and product switch/rebroke cases |