Two-step authentication is now live on our adviser website to help protect your information
Two-step authentication capability is now live on our Aviva Adviser website. It’s an important development in helping us to keep yours and your clients’ information safe and secure. With ever-increasing cyber breaches and security risks, we strongly recommend that you enable this feature if you have an Aviva Adviser account.
All you’ll need is a mobile phone that we can send a two-step verification code to – like you’ve probably had to do before on many banking and commerce sites. Here’s some information about how this will work and how to get started with setting up this extra layer of security for you and your clients.
If you currently access the website using your Unipass certification, two step verification will not apply and there will be no change to your login process.
How do I set up two-step verification on my account?
- Log in to Aviva Adviser
- Go to ‘My Account’ in the ‘My Services’ menu
- Under ‘Security’ select the ‘Two-step verification’ option and then ‘Set up two-step verification’
- Enter your mobile number, with no spaces (this needs to be a UK mobile number)
- Enter the verification code from the text message we send to your mobile
- You’ll be all set up and should see a confirmation screen
Is setting up multi-factor/two-step authentication mandatory?
At this point two-step verification on your account is optional, but we recommend you activate it to maximise security.
Your ‘trusted device’ – set it up to make things simpler
Once you’ve set up two-step verification, and you log in, you’ll be asked to enter a verification code.
So that you don’t have to enter a verification code on future logins, you have the option to ‘trust’ the device and browser that you’re using. Doing this will make logging in as quick as it is currently. If 30 days elapse before your next login, then the ‘trusted’ device and browser won’t be recognised and another verification code – sent via your mobile - will be required. The device and browser can then be ‘trusted’ again.
And here are some answers to potential queries once you’re set up:
I’ve ‘trusted’ my device and browser, why am I still being asked for a verification code?
- For a ‘trusted’ device to work, you need to log in using the same device and browser, such as Chrome or Edge. If you use more than one device or browser, you can ‘trust’ them separately to avoid the need to use a verification code.
- If you clear your cookies in a browser, then the ‘trusted’ device and browser will be removed. You can trust the device and browser again at your next login.
I’ve not activated two-step verification on my account, but I’ve received an email with a verification code, why?
- This could happen if you’ve chosen to change your password in the ‘My Account’ section of the Aviva Adviser website. We’ll ask you to input a verification code in this instance, as it provides an extra layer of security to protect your account.
What if I no longer have access to the mobile number I used to set up two-step verification?
- You’ll need to contact the Online Support Team via email at email@example.com or call them on 0800 056 4607.
I’ve received an unexpected text message with a verification code, why?
- If you’ve received a text message but have not been accessing your account or making any changes then this may indicate that someone else is trying to access your account. Please contact the Online Support Team via email at firstname.lastname@example.org or call them on 0800 056 4607.
How do I deactivate two-step verification?
- You can do this in the ‘My Account’ section under ‘Manage two-step verification’ on the Aviva Adviser website.