Group Protection 2024 Claims and Wellbeing Insight Report

Going beyond the numbers for the people we protect

Last year, 95% of advisers that completed our survey said they wanted to see the report every year. So we’re pleased to present this year’s Group Protection Claims and Wellbeing Insight Report.

“In our 2024 Group Protection Claims and Wellbeing Insight report you'll see our consistent track record in paying out claims and the facts and figures behind those claims. And, we'll take you beyond insurance, behind the numbers, sharing the insights, case studies and service our customers experience when they need us most.” Fran Bruce, Managing Director – Protection

Paying claims is at the heart of what we do. Helping our customers get through tough times, so they can look forward to a brighter future. Our Claims and Wellbeing Insight Report showcases the numbers and demonstrates how we made a difference to employers and their workforce when they needed us most during 2023:

£413,783,489 paid out in claims benefit                      

8,077 claims settled 

But our report does more than this. It also provides valuable insight to help you fine-tune your client offering. Not just figures, but the individual stories beyond numbers like these: 

In 2023…

83% of employees who received rehab support successfully returned to or remained at work

943 referrals were made to our rehab partner network for private treatment and support

You can find out the most common reasons for claims… which wellbeing services employees are taking up… and much more. 

Download the report

If you have any questions, please get in touch with your usual Aviva contact or email us.