Aviva acquisition of AIG Life Limited is now complete

Protection FAQs

Distribution and Propositions

Do I contact Aviva or AIG Life if I need information about a product or service by AIG Life?

How can I get an Aviva agency set up if I don't currently do business with Aviva?

What does this mean for my business relationship/contract with AIG Life?

What is your distribution strategy going forward / what will happen to AIG Life’s strategy?

What is your proposition strategy going forward / will you still keep AIG Life’s focus on high net worth individuals?

What is your underwriting/pricing strategy going forward / what will happen to AIG Life’s strategy?

What will happen to clients in complaint?

Where can I get information about AIG Life products?

Will Aviva continue to allow single premium costings for up to 1,000 lives?

Will Aviva honour AIG Life's event limit coverage ?

Can advisers still sell AIG Life policies?

As an adviser firm, do we keep the same AIG Life contact?

What does this mean for pipeline business?

Whose on-line quote, buy and renew service should we be using?

Will all AIG Life schemes switch onto Aviva systems and platforms from today?

What are your plans for AIG Life's protection products and which ones will you keep?

Existing AIG Life Customers

Does the completion of sale affect the claim I have/my client has submitted to AIG Life?

Does the sale of AIG Life to Aviva affect my ability to claim on my AIG Life policy in the future?

How can we ensure service levels will be maintained for all customers?

My policy's with Ageas/Fortis Life - what happens to my cover?

Who should I contact to get an update about my/my client's AIG Life claim?

Who should I contact to get updates about my/my client's AIG Life application/policy?

What does the acquisition mean for AIG Life/Aviva

What does this mean for customers of AIG Life and Aviva? How are their policies affected?

Will AIG Life protection customers still get the same added value services?

Will AIG Life customers be able to get a discount on other Aviva policies?

How will AIG Life intermediaries access their client's policy and/or quote, etc.?