Aviva Protection UK Limited (formerly AIG Life Limited) is now Aviva Life & Pensions UK Limited. We appreciate that as an adviser with related client policies, you still need access to information, contact details and literature from time to time. Therefore we've created this section to help you.
Policy/scheme number formats
If you're not sure if a policy or scheme is previously from Aviva Protection UK Limited (formerly AIG Life Limited), then you can identify this by the format of the policy/scheme number. See below for more details.
Individual / Business Protection Policies
Group Protection scheme formats
Contact us
Choose the most appropriate option below based on your enquiry.
Individual / Business Protection
View the contact options relevant to former Aviva Protection UK Limited or AIG Life Limited policies.
Pre-sales underwriting
If you have an underwriting question or query about a pre-sale case, you can contact us using the details below.
Call us on:
We're here to help
Our lines are open, Monday to Thursday from 8:30 am - 6:00 pm and Friday 8.30am - 5:30pm, except UK bank holidays.
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.
Report a claim
If your client needs to make a claim, just contact our claims team or visit our dedicated customer claims area via the button below.
Call us on:
Email us at:
claimsteam@protection.aviva.com
or
Write to us at:
Claims team, Aviva, PO Box 12010, Harlow, CM20 9LG
We're here to help
Our lines are open, Monday to Thursday from 8:30 am - 6:00 pm and Friday 8.30am - 5:30pm, except UK bank holidays.
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.
What happens next
A claims assessor will explain the process and what information we’ll need.
Customer services
For general or for other enquiries not listed here, please contact our customer services team, who will be happy to help with your query.
Call us on:
Email us at:
enquiries@protection.aviva.com
or
Write to us at:
Customer services team, Aviva, PO Box 12010, Harlow, CM20 9LG
We're here to help
Monday to Thursday from 8:30am - 6:00pm, or Friday 8.30am - 5:30pm, except UK bank holidays.
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.
Make a complaint
We'll try to resolve complaints as quickly and fairly as possible. If we can't deal with your complaint promptly, we’ll send you a letter to acknowledge it and give you regular updates until it's resolved.
Call us on:
Email us at:
complaints@protection.aviva.com
or
Write to us at:
Complaints team, Aviva, PO Box 12010, Harlow, CM20 9LG
What happens next
We’re committed to resolving complaints through our own complaints procedures. But if a matter cannot be resolved to your satisfaction, you can refer your complaint to the Financial Ombudsman Service.
If you make a complaint, it won’t affect your right to take legal proceedings.
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.
Online Dispute Resolution
If you want to complain about an insurance policy purchased online and you reside outside the UK, Channel Islands, Isle of Man or Gibraltar, you may be able to use the European Commission’s Online Dispute Resolution platform. You can also contact our complaints team.
Financial Ombudsman Service
The Financial Ombudsman Service helps settle disputes between consumers and financial firms. Their service is independent and doesn't cost you anything. They can decide if we have acted wrongly and if you have lost out as a result. If this is the case they'll tell us how to put things right and whether we have to pay you compensation.
If you make a complaint, we'll send you a leaflet explaining more about the Financial Ombudsman Service. You can also ask us to send you the leaflet at any other time.
Alternatively, you can contact the Financial Ombudsman Service yourself using the following details:
Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.
Telephone: 0800 023 4567
(calls to this number are free on mobile phones and landlines)
(calls to this number cost no more than calls to 01 and 02 numbers)
If calling from outside the UK, please call +44 20 7964 0500.
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Employee / Group Protection
View the contact options relevant to former Aviva Protection UK Limited or AIG Life Limited schemes.
Client service
Our dedicated group protection client service team is ready to help with any queries you may have. Please get in touch using one of the options below.
We're here to help
Monday to Friday, 9am to 5pm.
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.
Claims
Our claims team is ready to help with any questions you may have about new or existing group protection claims. Please get in touch using one of the options below. Alternatively you can visit our adviser claims section for more information.
We're here to help
Monday to Friday, 9am to 5pm.
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.
Rate review
If you're looking for a group protection rate review, our specialist team are ready to help. Please get in touch using one of the options below.
We're here to help
Monday to Friday, 9am to 5pm.
Telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. You may be charged for calling outside of the UK.
Our opening hours may be different depending on which team you need to speak to.
Individual assessment
If your client's been asked to complete an individual assessment and need more information, our dedicated team are ready to help. Please get in touch using one of the options below.
We're here to help
Monday to Friday, 9am to 5pm.
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.
Adviser literature
Underwriting
Please find underwriting information for advisers, relating to former Aviva Protection UK Limited or AIG Life Limited products and services.
Individual Protection
This underwriting guide covers non-medical limits, height and weight, occupations, driving and financial underwriting.
PDF (642.0 KB)
This tool gives you decision, class, definition and retirement age information for income protection, waiver of premium and total permanent disability. Choose from a comprehensive list of occupations to get started.
EXCEL (224.7 KB)
Business Protection
This underwriting guide covers non-medical limits, height and weight, occupations, driving and financial underwriting. Underwriting decisions may differ due to the coronavirus pandemic.
PDF (642.0 KB)
Group Protection
An outline of countries and their corresponding codes. For use when completing data updates where members may live abroad.
PDF (86.4 KB)
Forms
Please find some useful forms for advisers relating to former Aviva Protection UK Limited or formerly AIG Life Limited products and services.
Individual Protection
This form will help you collect the information you need when applying for your clients' policies online.
PDF (1.5 MB)
This form contains questions that our online application system will ask for the 10 most common medical disclosures.
PDF (227.4 KB)
Download our bank and building society direct debit form.
PDF (539.6 KB)
This document covers the regions of United Kingdom and Isle of Man.
PDF (541.4 KB)
This document covers the regions of Jersey and Guernsey and Gibraltar.
PDF (539.6 KB)
This document covers the regions of other countries and regions EXCLUDING United Kingdom, Isle of Man, Jersey, Guernsey and Gibraltar..
PDF (559.9 KB)
Business Protection
This form will help you collect the information you need when applying for your clients' Business Protection policies.
PDF (299.5 KB)
This form contains questions that our online application system will ask for the 10 most common medical disclosures.
PDF (227.4 KB)
Download our bank and building society direct debit form.
PDF (539.6 KB)
Group Protection
This form can be completed on-screen or printed off and completed by hand.
PDF (595.3 KB)
This form can be completed on-screen or printed off and completed by hand.
PDF (627.1 KB)
This form is used to inform us of a change in policyholder on a group protection scheme.
PDF (557.2 KB)
Direct debit form to pay monthly for former AIG Life Limited group schemes.
PDF (513.2 KB)
Following the expiry of an Excepted Group Life trust, a replacement trust is put in place. This also requires replacement policies to be issued. This form instructs us to terminate the policy(ies) from a previous trust and set up new ones.
PDF (121.8 KB)
This form is used by employers to change their Group Life policy (or a category of members insured under it) from a Registered Group Life policy to Excepted and/or Single Relevant Life polic(ies).
PDF (550.4 KB)
This Excel form is used to capture group protection data for business purposes.
EXCEL (19.9 KB)
Product documents
Individual and Business Protection
To access important product documentation related to quotes and applications relating to former Aviva Protection UK Limited or formerly AIG Life Limited products and services, please login to our secure adviser area and download from there.
Log in to download individual and business protection product literature
You can access the latest documents for former Aviva Protection UK Limited or AIG Life Limited products in our secure adviser area.
Group Protection Product Literature
Technical guides
An overview of the Registered Group Life policy. Policy aims, how it works, what's covered and premiums charged.
PDF (1.1 MB)
This guide is a comprehensive overview of our Excepted Group Life product.
PDF (729.5 KB)
An overview of the Single Relevant Group Life policy. Policy aims, how it works, what's covered and premiums charged.
PDF (697.8 KB)
An overview of the Group Critical Illness policy, including policy aims, how it works, what's covered and how premiums are charged.
PDF (416.9 KB)
An overview of the Group Income Protection policy. Policy aims, how it works, what's covered and premiums charged.
PDF (944.7 KB)
Policy terms and conditions
This explains how the cover works and the terms and conditions for Registered Group Life.
PDF (261.1 KB)
This explains how the cover works and the terms and conditions for Excepted Group Life.
PDF (240.8 KB)
This explains how the cover works and the terms and conditions for Single Relevant Life.
PDF (231.4 KB)
This explains how the cover works and the terms and conditions for Spouse/Partner Life cover.
PDF (224.5 KB)
This explains how the cover works and the terms and conditions for Group Critical Illness insurance.
PDF (327.3 KB)
This explains how the cover works and the terms and conditions for Group Income Protection.
PDF (270.3 KB)
Product summaries
An overview of the key features of our Registered Group Life product.
PDF (1.2 MB)
An overview of the key features of our Excepted Group Life product.
PDF (855.2 KB)
An overview of the key features of our Single Relevant Life product.
PDF (564.3 KB)
An overview of the key features of our Registered Group Life & DISP product.
PDF (1.2 MB)
An overview of the key features of our Standalone DISP product.
PDF (1.3 MB)
An overview of the key features of our Spouse/Partner product.
PDF (571.7 KB)
This document is an overview of the key features of our Group Critical Illness product.
PDF (706.3 KB)
This document is for employees to understand how Group Income Protection cover works.
PDF (1021.2 KB)
Member guides
This document is for employees to understand how Registered Life cover works.
PDF (1.0 MB)
This document is to help employees understand how their Group Critical Illness cover works.
PDF (1.4 MB)
This document is for employees to understand how Expected Life cover works.
PDF (679.9 KB)
This document is for employees to understand how Spouse/Partner cover works.
PDF (997.4 KB)
This document is for employees to understand how Group Income Protection cover works.
PDF (896.2 KB)
Miscellaneous
An outline of countries and their corresponding codes. For use when conducting online data refreshes where members may live abroad.
PDF (86.4 KB)
An overview of single premium rates where we charge the exact premium due for the cover provided, normally guaranteed for two years.
PDF (69.3 KB)
Download our useful 'how to' guide on administration and accounting for our Group Protection system.
PDF (4.6 MB)
Our guide answers FAQs employers may have about vocational rehab, and explains more about the benefits this service has to offer.
PDF (2.3 MB)
Group protection literature archive
Group protection literature archive
View archived technical guides and terms and conditions for older group protection schemes formerly with AIG Life Limited or Ellipse.
Trusts
Please find current Trust documentation relating to former Aviva Protection UK Limited or AIG Life Limited products and services.
Individual protection
Trust forms
This document is to be used to enable Additional Trustees to be appointed and for Trustees to retire (or be removed).
PDF (569.7 KB)
Our deed of assignment document.
PDF (171.4 KB)
Discover more about Discretionary Trusts for a joint life policy and how they could be the right option for your client.
PDF (625.6 KB)
Discover more about Bare Trusts for joint life policies - from definitions to the trust provisions and the declaration of trust.
PDF (178.6 KB)
Discover more about Discretionary Trusts for a single life policy and how they could be the right option for your client.
PDF (630.0 KB)
Use this form to document who should receive the monies from your client's Trust Fund.
PDF (121.1 KB)
Discover more about Bare Trusts for single life policies - from definitions to the trust provisions and the declaration of trust.
PDF (172.0 KB)
Trust guides
This guide explains how trusts work for Aviva policies.
PDF (137.7 KB)
This document is a simple guide to trusts.
PDF (735.1 KB)
Business protection
Trust forms
Discover more about Flexible Business Trusts and how they could be the right option for your clients' businesses.
PDF (155.3 KB)
This document can be used to manage the business interests of your client's Shareholders/Partners in the event of a critical illness/death.
PDF (617.5 KB)
A discretionary trust document for use with Relevant Life insurance.
PDF (158.2 KB)
Relevant Life Insurance Expression of Wishes form.
PDF (532.4 KB)
Our deed of assignment document.
PDF (171.4 KB)
Trust guides
This guide explains how trusts work for Aviva's Business Protection policies.
PDF (134.3 KB)
Group protection trusts
A document about the Registered Group Life Master Trust.
PDF (488.8 KB)
This document provides a list of questions and answers about the Registered Group Life Master Trust.
PDF (101.7 KB)
Trust Deed form for employers that can be completed on-screen.
PDF (614.9 KB)
This guide explains how to complete the Excepted Group Life trust.
PDF (143.7 KB)
Product governance
Please find product governance literature relating to former Aviva Protection UK Limited or AIG Life Limited products and services.
Individual protection
Fair value assessments
This document contains the outcome of Aviva's Life Insurance fair value assessment, including the products in scope.
PDF (90.7 KB)
This document contains the outcome of Aviva's Critical Illness fair value assessment, including the products in scope.
PDF (81.8 KB)
This document contains the outcome of Aviva's Guaranteed Whole of Life fair value assessment, including the products in scope.
PDF (82.7 KB)
This document contains the outcome of Aviva's Income Protection fair value assessment, including the products in scope.
PDF (100.3 KB)
This document contains the outcome of Aviva's Critical Illness fair value assessment, including the products in scope.
PDF (83.7 KB)
This document contains the outcome of Aviva's Guaranteed Whole of Life (Neilson) fair value assessment, including the products in scope.
PDF (100.9 KB)
This document contains information regarding a significant product update made in February 2024.
PDF (105.6 KB)
Target market statements
This document contains our individual protection target market statement for Underwritten Whole of Life. It's an overview of who is and isn’t right for the product and what type of adviser should sell it.
PDF (81.2 KB)
This document contains our individual protection target market statements for Aviva’s Term Assurance, Critical Illness and Income Protection. It's an overview of who is and isn’t right for the products and what type of adviser should sell it.
PDF (165.7 KB)
This document contains our individual protection target market statements for Aviva’s Relevant Life and Business Protection. It's an overview of who is and isn’t right for the products and what type of adviser should sell it.
PDF (106.5 KB)
This document contains our Neilson Financial Services target market statements – an overview of who is and isn’t right for a product and who should sell it.
PDF (119.8 KB)
Group protection
Fair value assessments
This document contains the outcome of Aviva’s Group Income Protection fair value assessment, including the products in scope.
PDF (83.2 KB)
This document contains the outcome of Aviva’s Group Life fair value assessment, including the products in scope.
PDF (86.8 KB)
This document contains the outcome of Aviva’s Group Critical Illness fair value assessment, including the products in scope.
PDF (89.1 KB)
Target market statements
This document contains our group protection target market statements - an overview of who is and isn’t right for a product and what type of adviser should sell it.
PDF (109.1 KB)
Tools & calculators
Please find some useful tools and calculators relating to former Aviva Protection UK Limited or AIG Life Limited) products and services.
This calculator can be used to compare the 'return' on a Whole of Life policy with a compounded investment at an assumed age of death of the client.
EXCEL (45.6 KB)
You can use this tool to calculate the maximum amount of relevant life cover a customer can have. It compares the cost of relevant life to personal cover.
EXCEL (47.0 KB)
Premium equalisation can help maintain the commerciality of an ownership succession arrangement using a business trust, by sharing the cost of premiums between the shareholders/partners/members.
EXCEL (47.6 KB)
Calculate the level term arrangement required to mirror the reducing IHT liability on a gift and compare the overall cost with Aviva against a competitor.
EXCEL (46.1 KB)
Aviva Smart Health
Please find some useful Aviva Smart Health toolkit items for use with clients.
(Group Life and Group Critical illness schemes)
Your guide to Aviva Smart Health*: everything from how to get started to details of all services.
PDF (1.4 MB)
(Group Life and Group Critical Illness schemes)
Our poster pack is there to brighten up the office walls and remind people of the benefits of Aviva Smart Health*.
PDF (1.1 MB)
(Group Income Protection schemes)
Your guide to Aviva Smart Health*: everything from how to get started to details of all services.
PDF (1.2 MB)
(Group Income Protection schemes)
Our poster pack is there to brighten up the office walls and remind people of the benefits of Aviva Smart Health*.
PDF (1.3 MB)
(Group Life and Group Critical illness schemes)
We've taken the legwork out of telling employees about Aviva Smart Health*.
WORD (1.4 MB)
*The Aviva Smart Health app and services are provided to select Aviva Life & Pensions UK Limited customers by Teladoc Health - policy/scheme packs will tell your clients if they have Aviva Smart Health. This is not part of your clients' insurance contract and can be changed or withdrawn at any time. To be eligible for Aviva Smart Health, your client must be a permanent resident of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man. Terms apply.
Claims information
Individual / Business Protection
Call us on:
Email us at:
claimsteam@protection.aviva.com
or
Write to us at:
Claims Team, Aviva, PO Box 12010, Harlow, CM20 9LG
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.
What happens next?
A claims assessor will explain the process and what information we’ll need.
Need help or support?
We also have a dedicated help and support section for your clients and their representatives, which may be of use.
Group Protection
If you need to make an Aviva group risk policy claim on behalf of a client, just follow our simple guide below to get started.
Group life insurance
It’s simple to make a claim. Just download our group life claim form, fill this in, and send back to us by email to groupclaims@protection.aviva.com.
If you're making a claim for a death in service pension benefit, download our death in service pension form. Equally, if you're making a claim for both, then please download both forms and fill in.
Once completed, please send the form(s) back to us by email at groupclaims@protection.aviva.com.
Our dedicated team will support you through the claims process. So, if you do have any questions, please call us on 0330 303 9973.
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.
How we pay group life claims
Via Zedra Governance Ltd (Zedra). If the policy is in the Aviva Life & Pensions UK Limited Master Trust or an Aviva Life & Pensions UK Limited Excepted Life Trust, the lump sum will be paid to Zedra, the professional trustees who oversee both trusts.
They'll contact you as the employer, next of kin and legal representative(s), of the deceased member in order to make a payment to the most appropriate beneficiaries.
If a nomination of beneficiary form has been completed, this'll be taken into account by the trustees, however, it is important to remember it's not binding.
For lump sum claims, if the policy isn't in the Aviva Life & Pensions UK Limited Master Trust or an Excepted Life Trust then we can pay the benefit in the following ways:
Group income protection
How to make group income protection claims
For Interact or Sick Pay policies, simply get in touch with us to let us know about the absent employee.
Call us on:
Email us at:
groupclaims@protection.aviva.com
We’re here to help 9am – 5pm Monday to Friday, except UK bank holidays
Please get in touch as soon as possible and no later than the fifth week of absence. We'll then send you two claim forms - one for the employer and one for the employee to complete.
Once we're notified of an absence on an Interact or Sick Pay policy, absent employees can benefit from tailored vocational rehabilitation.
Our approach to handling employee absences is built on the established premise that the earlier we can support an employee, the better the outcomes will be for them. That’s why we'll help an employee back to work as soon as possible, rather than wait until the deferred period has expired.
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.
How are absences reported?
Once we’re notified of an absence we'll explain the vocational rehabilitation process. We'll determine the employee’s eligibility for the insurance cover and if eligible, obtain the employee’s personal and contact information, together with any additional information about the reason for absence. We'll always contact the employer first. You can view our vocational rehabilitation flow, on the link below.
We've partnered with Proclaim Care, one of the UK’s leading rehabilitation specialists, to offer the vocational rehabilitation service. You can learn more about Proclaim Care and the service using the link below.
If you've an Interact or Sick Pay policy, please tell us no later than the fifth week of an employee’s absence, or ideally sooner if possible.
Vocational rehabilitation process
View/download our vocational rehabilitation process chart.
Group critical illness
Our game-changing approach to group critical illness cover gives employees a tax-free sum of money if they fall seriously ill and are diagnosed with a specified condition. Really, it’s about relieving money worries as quickly as possible, to help them feel confident about their financial future. Leaving them to focus on what matters: their recovery.
Call us on:
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Our opening hours may vary depending on which team you need to speak to.
What happens next?
A claims assessor will explain the process and what information we’ll need.
Need help or support?
We also have a dedicated help and support section for your clients and their representatives, which may be of use.
Additional group protection support
Standard Territories
For rate reviews or policy changes, we'll ask you if there are any employees covered by the policy who live in or travel to (for work purposes) any countries that are outside our standard territories.
Our standard territories are:
- All European Union (EU) countries
- Andorra
- Australia
- Canada
- Gibraltar
- Hong Kong
- Iceland
- Liechtenstein
- Monaco
- New Zealand
- Norway
- San Marino
- Singapore
- Switzerland
- United Arab Emirates (UAE)
- USA
- Vatican City
Vocational rehabilitation
Vocational rehabilitation helps employees to get back to their best.
It combines expert advice with practical treatments, working towards one goal: supporting employees back to work following an illness or injury.
The vocational rehabilitation service is included with our group income protection insurance at no additional cost, with Aviva paying for all support and treatment.
Vocational rehabilitation is a non-contractual service which Aviva can change or withdraw at any time.
The rehabilitation process
Employees can be referred for vocational rehabilitation as soon as their employer thinks they’re likely to be off work for a prolonged amount of time. In fact, the sooner referral is made, the better. So we ask employers to let us know about an employee absence as quickly as possible, and this should be within the first five weeks of absence.
New referrals start with a discussion with either the HR lead or the referring manager, as well as a conversation with the employee. This lets the rehabilitation specialist understand the employee’s condition and anything that could affect their return to work.
The specialist then puts together a rehabilitation plan focused on getting the employee back to work safely. They’ll keep the HR lead or referring manager in the loop as the plan progresses. And they’ll continue to stay in touch once the employee is back at work, making sure the return is a success.
Referral and signposting
Rehabilitation specialists make sure that employees are getting the best possible support. At the initial referral, they’ll talk to the employer about benefits and support services that may be available to the employee, including private medical insurance and occupational health. They’ll then make sure the employee is signposted to all of the treatments that'll help them get better, which may include NHS or charity services too.
Our rehabilitation specialists are experienced at working alongside occupational health. They’ll be in touch with the occupational health team throughout the rehabilitation period, making sure everyone is working in unison to support the employee's return to work.
Mental health specialists
We want all employees to get the best possible mental health support — that’s why we make sure that these cases are handled by mental health specialists.
We've access to the full range of talking therapies. These are recommended for use when there’s a gap between the start of NHS or privately accessed therapies. In the case of trauma, we work with specialist CBT (cognitive behavioural therapy) providers.
You can find our mental health pathway below, explaining the full range of mental health support we provide to both employers and employees.
Find out more in our mental health pathway.
A bespoke service for larger clients
We know that managing absence is an important consideration for your larger clients, and they may have a higher volume of referrals for rehabilitation and claims cases.
Our group income protection supports your clients with their absence management processes. We’ll work with key stakeholders to understand the absence process, and make sure the group income protection policy meets their needs.
Examples of how we help larger clients include:
Pathways
Our cancer support services are here to let your clients' employees look to the future with confidence. This document shows the pathways businesses and their people can take to access cancer specific healthcare.
DISCOVER (PDF 3.8 MB)
This document shows your clients the pathways their employees can take to access MSK specific healthcare, as well as the support available to them as a business. Letting your clients’ people be their best.
DISCOVER (PDF 2.1 MB)
This document shows the pathways an employee can take to access mental health care, as well as the support on offer to businesses. Keeping your client's workforce happy and healthy.
DISCOVER (PDF 3.2 MB)