Detect ✓ Manage ✓ Prevent ✓

So my name’s Marlena, and I’m 25 years old, I am a Protection Adviser and I have been advising now for just over 5 years.

I speak to my clients every single day, why they need protection and why it’s so important and one day I just thought Marlena you need to take your own advice.

Because when you are fit and healthy you just never know if it’s going to stay that way or if something’s going to happen in the future.

Usually I’m quite bubbly, I’m really outgoing, I love socialising, going out with my friends. But I just started to feel more run down.

Um, so I did think actually this is not like me. So I turned to my Doctors and I told them the symptoms that I was feeling. So, one of the symptoms was, you know, migraines, nosebleeds, just feeling like you’ve got no energy whatsoever even though I’ve just woken up.

But they did kind of say, have you considered long Covid but I just felt within myself no, this is just not right how I’m feeling so I did turn to my Aviva policy for support.

So within my policy, I’ve got an amazing benefit called DigiCare+ which includes a lot of benefits such as annual health check, a private doctors appointment and also dietician sessions.

But I just thought to myself, actually the main one that I need is the annual health check, first, which is a really quick finger prick test, and then after that I’ve had a full report come back to me within days which showed me exactly what potentially could be wrong.

And I went on my app and really quickly I managed to get an appointment, which was a video appointment with a Doctor and they were able to explain to me what the results meant.

Probably one of the biggest concerns was my white blood cells, which we didn’t understand why they were so low. I felt it was really important to go and get that checked out.

So I’ve called my Doctors just to say that I did go privately to have a look at what was going on.

After I’ve explained my results roughly they actually said OK maybe you do need to be seen by a Doctor, which really did open a lot of doors because the next day I had a blood test and they’ve said we need to go and investigate it further.

Once they referred me to the hospital, they then diagnosed me with chronic fatigue syndrome.

And obviously I felt like that was actually one of my most stressful and anxious times.

I’m quite an anxious person as it is and then knowing that actually, you might not be OK was just another level of anxiety.

So within my DigiCare+ you do also have some counselling sessions included.

It was really nice just to speak to someone and again feel like you are being heard and they are listening to you.

I feel like without that DigiCare+ I would not be able to get to the bottom of my health.

With me having such a great experience with using DigiCare+,

it makes the conversation with my client a lot better because they can really see the value of the benefit.

For more information on Aviva protection products and the wellbeing services available,

visit us online or speak to your financial adviser or your employer.

The annual Health Check and the digital GP services are wellbeing services that are available with the Aviva DigiCare+ app that is accessible with all eligible Aviva Protection products,

and the Aviva DigiCare+ Workplace app that is accessible with Aviva Group Protection products.

The apps and services mentioned are provided by Square Health.

They are non-contractual benefits that Aviva can change or withdraw at any time.

Terms, usage limits and residency restrictions apply. 

I’m Gregg Parker, I live over in Redditch with my partner Kate. We’ve got a little girl, Frankie, who’s eight, and that’s my family.

I work as a sales manager in mortgage services which I’ve done for nearly twenty years now.

I’d been having problems with my foot for a few years, getting progressively worse. It was getting to a point where roughly every three months it would keep me off my feet for about a week.

And at the time I was going to the GP to try and work out what was wrong with it ultimately.

Initially they thought it could be ill-fitting shoes, but obviously the pain kept coming back. They sent me for x-rays but that again didn’t return any results and they were looking for kind of an underlying break or fracture or something along those lines, that wasn’t the case.

When I wasn’t getting any immediate answers on the problem with my foot, I remembered through the Aviva protection cover, that I could go through the annual health check.

It was really easy to order the health check through the app, on doing so I think it asked for a couple of basic measurements and then I would send off for the kit and it arrived within a couple of days.

The test itself was pretty straightforward. It was just a pin prick on the finger, drawing a few drops of blood, which I didn’t find too bad to do at all and then that was sent back obviously for analysis. And two or three days later I got like a PDF on an email, and you can access the same thing through the app with the results.

There was different things they were testing for, and one of those was gout. Which was ultimately is what it highlighted in me being outside of the normal range.

It also gave me the option of having an online consultation with a GP to discuss the results of the test.

The consultation itself was a video call, so it felt really personable, and really easy to do. So that was about a day or two after I’d had the results back and I was having that consultation with that GP.

We all know what it’s like trying to get a GP appointment these days and that’s nothing I had to worry about, so it made it really simple.

And through conversation with that GP, and what I was telling him about the issues with my foot, and the results of the test they then advised to return to my GP with that information, which ultimately got me the right diagnosis.

So, I guess in terms of the DigiCare app, these things would cost a fair amount of money if paid for privately.

Having used it I suppose the ease, the experience, the quickness of getting the results through and how easy that was to do made it a really simple process.

I’ll be looking to do the health check annually moving forward. I have just done the recent one and obviously I guess because of the medication I’m on it was pleasing to see the gout was within the normal range, so obviously the medication is doing its job.

Without the benefit of the DigiCare app and the results of the health check, I guess the problems with the foot would have continued, possibly even got worse, and I’m not really sure if I’d have got to this point today, whether I’d have had a result, an outcome, and it would have started to impact on being able to work.

It seems quite a small thing, but quite a life changing thing if you consider where it could have gone.

For more information on Aviva protection products and the wellbeing services available, visit us online or speak to your financial adviser or your employer.

The Annual Health Check and Digital GP service are wellbeing services available with the Aviva DigiCare+ app, that is accessible with Aviva Protection products, and the Aviva DigiCare+ Workplace app, that is accessible with Aviva Group Protection products.

The apps and services are provided by Square Health.

They are non-contractual benefits that Aviva can change or withdraw at any time.

Introducing Aviva DigiCare+ Workplace accessible to employees, through their employer’s Aviva Group Protection policies.

The app and services can help you detect, manage, and prevent common physical and mental health problems and help keep yourself in tip-top shape.

Easy-to access services, which put you in touch with clinical experts.

Get yourself an MOT every year with an ‘at-home’ fingerprick Health Check.

Simply confirm a few measurements and a little more info, then order the kit and take the test

There’s a handy video if you need help using the kit.

Then post it back to the lab, and receive a full report detailing your results.

Use the app to book an appointment to discuss your results with a private GP, or share the findings with your own doctor.

Through the app, you can also access appointments with a private digital GP, a mental health or bereavement therapist and a nutritionist. As well as arranging a Second Medical Opinion.

Simply provide a basic overview of your symptoms.

Then choose a date and time to suit you.

Add notes and include photos if you wish, for the clinician to review.

Choose an expert from the clinicians available.

You can view their bio, check their specialism and useful information.  

Then join the consultation by video.

The app also gives access to more services and information.

Order a repeat prescription and have it sent to your home.

Record your medical information.

View your consultation history.

Check how many appointments are left for you to use this year.

And find answers to your questions.

Your eligible family members could benefit too. This could include your spouse or partner and eligible children. Simply add them in the app.

Other services provided by Aviva or other trusted partners are also accessible through the app.

Including helpful information on all sorts of situations with the Aviva Wellbeing Library.

And access discounts on gym memberships through Get Active, and more.

There’s so much support available to you, in one easy-to-use app.

Wellbeing services are non-contractual benefits which Aviva can change or withdraw at any time.

The Aviva DigiCare+ App and services are provided by Square Health. Terms and residency restrictions apply.

Aviva DigiCare+ Workplace.

Find out more on your Employee Hub, speak to your employers and download the app today.