Aviva DigiCare+

So my name’s Marlena, and I’m 25 years old, I am a Protection Adviser and I have been advising now for just over 5 years.

I speak to my clients every single day, why they need protection and why it’s so important and one day I just thought Marlena you need to take your own advice.

Because when you are fit and healthy you just never know if it’s going to stay that way or if something’s going to happen in the future.

Usually I’m quite bubbly, I’m really outgoing, I love socialising, going out with my friends. But I just started to feel more run down.

Um, so I did think actually this is not like me. So I turned to my Doctors and I told them the symptoms that I was feeling. So, one of the symptoms was, you know, migraines, nosebleeds, just feeling like you’ve got no energy whatsoever even though I’ve just woken up.

But they did kind of say, have you considered long Covid but I just felt within myself no, this is just not right how I’m feeling so I did turn to my Aviva policy for support.

So within my policy, I’ve got an amazing benefit called DigiCare+ which includes a lot of benefits such as annual health check, a private doctors appointment and also dietician sessions.

But I just thought to myself, actually the main one that I need is the annual health check, first, which is a really quick finger prick test, and then after that I’ve had a full report come back to me within days which showed me exactly what potentially could be wrong.

And I went on my app and really quickly I managed to get an appointment, which was a video appointment with a Doctor and they were able to explain to me what the results meant.

Probably one of the biggest concerns was my white blood cells, which we didn’t understand why they were so low. I felt it was really important to go and get that checked out.

So I’ve called my Doctors just to say that I did go privately to have a look at what was going on.

After I’ve explained my results roughly they actually said OK maybe you do need to be seen by a Doctor, which really did open a lot of doors because the next day I had a blood test and they’ve said we need to go and investigate it further.

Once they referred me to the hospital, they then diagnosed me with chronic fatigue syndrome.

And obviously I felt like that was actually one of my most stressful and anxious times.

I’m quite an anxious person as it is and then knowing that actually, you might not be OK was just another level of anxiety.

So within my DigiCare+ you do also have some counselling sessions included.

It was really nice just to speak to someone and again feel like you are being heard and they are listening to you.

I feel like without that DigiCare+ I would not be able to get to the bottom of my health.

With me having such a great experience with using DigiCare+,

it makes the conversation with my client a lot better because they can really see the value of the benefit.

For more information on Aviva protection products and the wellbeing services available,

visit us online or speak to your financial adviser or your employer.

The annual Health Check and the digital GP services are wellbeing services that are available with the Aviva DigiCare+ app that is accessible with all eligible Aviva Protection products,

and the Aviva DigiCare+ Workplace app that is accessible with Aviva Group Protection products.

The apps and services mentioned are provided by Square Health.

They are non-contractual benefits that Aviva can change or withdraw at any time.

Terms, usage limits and residency restrictions apply.

 

The Aviva DigiCare+ smartphone app can help prevent, detect and manage common health and wellbeing problems.

 

Available with eligible individual protection policies, it offers health and lifestyle benefits, treatment and bereavement support provided by a range of third parties.

 

It’s separate to the policy agreement, so we may remove it or make changes to it.

 

Aviva DigiCare+ includes an annual health check, a great way to spot certain problems early on and to help prevent them from becoming bigger issues.

 

Domonik told us how the heath check helped him during a stressful time in his life.

 

A 32-year-old financial adviser, Domonik lives near Newcastle with his wife and two young children.

 

It’s been a tough time for the family. They moved house right before lockdown, and just weeks later their newborn son was diagnosed with bacterial meningitis, spending a week in hospital.

Thankfully he’s made a good recovery, but the stress of their son’s illness, a house move, and the pandemic meant that healthy eating took a back seat for Domonik and his wife.

“It was difficult looking after the kids with everything that’d gone on. We were just literally trying to make life as easy as possible and eat whatever we had…We were feeding the kids perfect meals, they were having vegetables and all the right stuff, but we weren’t …We’d go every night to the shop to pick up cakes and chocolate .”

 

Domonik had some niggling health concerns, but with no actual symptoms, he didn’t go to his GP. The Aviva DigiCare+ health check helped put his mind at rest.

 

“It’d just been a very difficult year, we’d not been eating healthily, and both my parents have got Type 2 diabetes, so maybe that was probably one thing at the back of my mind – this is one way to check for it without having to go the doctors.”

 

The health check, done at home, tests for a range of conditions using a finger prick blood sample. It includes a personalised report and a follow‐up consultation with a digital GP, all accessible through the Aviva DigiCare+ smartphone app.

 

Domonik’s personalised report showed that, although his sugar levels were normal, his cholesterol was in the moderate to high range.

 

This was a bit of a shock for Domonik and made him think about his health and being there for his kids.

 

“I was a bit surprised by how taken aback by it I was… because you’re absolutely right, before I had kids, I mean to get me to the doctors, my arm would’ve had to have been falling off or something like that, you know, I just ignored any medical problem. But now you’re right, now that I've got kids, it's anything that comes up, I'm like, oh, I wonder what that could be and worry a bit more about it than I was”.

 

“I did start thinking, obviously I need to do something because I want to be around for my kids, I want to see them grow up and things like that.”

After his follow‐up consultation with a Digital GP, Domonik took the doctor’s advice and made some small changes to his lifestyle, including cutting down on cheese!

 

 

A few months later a blood test at Domonik’s usual GP confirmed that his cholesterol was back in the normal range.

 

The health check helped Domonik resolve a problem he wouldn’t have known about had he not taken the test. And, as it’s available once a year, he’ll be able to monitor his progress next time he does the test.

 

“I probably wouldn’t have done anything if it wasn’t for the app. I probably would’ve just carried on with life ‐ carried on doing what I was doing.”

 

Finding it hard to find time for exercise, Domonik intends to book a nutrition consultation through the Aviva DigiCare+ app to help him focus on healthy eating.

             

“I’ve been pretty healthy in the past and exercised and eaten well, but my mind is not there at the moment, I can’t do that at the moment. Having that help, like “right, these are the sorts of things you need to do” – that’s definitely something I want to do.”

 

Aviva DigiCare+ helped reassure Domonik about his diabetes risk, manage his cholesterol and think about his overall health and nutrition.

 

To find out how it could help you, speak to your adviser or take a look at our customer guide.

 

Health and wellbeing support at your fingertips.

 

It takes Aviva.

We all know looking after our health and wellbeing should be a top priority, but life often gets in the way.

Aviva DigiCare+ can help you prevent, detect and manage common health and wellbeing problems directly from your phone.

 

The benefits are provided by Square Health and other carefully selected providers.

 

“It’s a fact of life that many people across the UK are dealing with obesity, diabetes and mental health issues, and can’t always access the right support to help manage these conditions.

We’re committed to providing financial protection to help if the worst happens. But we also want to help you live a happier, healthier life today. That’s why I’m proud to introduce Aviva DigiCare+.”

 

The app offers a range of interconnected benefits to help you take control of your health and wellbeing.

 

That might be understanding your personal health risks, taking action to improve your health or seeking support because you have a problem.

 

For example, an annual health check will show your risk of diabetes, high cholesterol and gout. It also looks at your liver, kidney and bone health. Some of these test results could be early warning signs of cardiovascular disease, which is linked to having a heart attack or stroke.

You can then use the app to book a follow-up consultation with a GP, where you can talk about your

results and what to do next. This could include other services on the app.

 

You can access an annual health check, nutritional consultations and discounts on health and fitness services.

You'll also get access to 3 Digital GP consultations per year at no extra cost, 24/7 phone support from a qualified nurse, a UK‐based second medical opinion service and mental health consultations with a therapist.

 

Income Protection+ customers have access to a physiotherapy service too.

We can give you emotional support and bereavement counselling’ and talk you through the arrangements you need to make if someone in your life dies.

 

Have video consultations, review your history and find out what else you can use ‐ it's all available at your fingertips through the app.

 

Aviva DigiCare+ is compatible with most IOS and Android mobiles devices. Mobile data

charges may apply.

 

If you've got one of our eligible individual protection policies Aviva DigiCare+ will be available to you and eligible family members.

 

The app isn't part of your policy agreement so we might remove or make changes to it.

 

Of course, the main reason for taking out a policy with us should be financial protection ‐ you shouldn't take out a policy for Aviva DigiCare+ alone.

 

Aviva DigiCare+ is a non‐contractual benefit which can be removed at any time. It has no impact on your policy.

Want to know more? Ask your financial adviser for all the details.

 

If your policy gives you access to the app, why not download it today and get started?

 

Aviva DigiCare+ is available to download from the App Store or Google Play. Mobile data charges may apply.

 

Start taking better care of yourself and get a head‐ start on tomorrow’s challenges – you may even sidestep some completely.

 

Start taking better care of yourself and get a head‐ start on tomorrow’s challenges – you may even sidestep some completely.

 

Privacy policy and terms and conditions can be found within the app. You will need to agree to these benefits before using the benefits.

 

Taking care of yourself today for a better tomorrow.

 

It takes Aviva.

Aviva Protection cover does more than just insure. It isn’t just there to provide financial support for when times get tough … it’s also about helping you live your life. Your best life.

 

From buying a home to preparing for later years, there are times when you may need expert support with planning for the future.

 

This Wellbeing Service can give some peace of mind by providing legal support from Red Apple Law.

 

Red Apple Law have helped more than 300,000 families over the last 30 years.

 

Their services are available to you whether you’re insured under an Aviva Protection policy or not. And your spouse or partner can benefit too.

 

If you decide to use one of the paid for services, they’ll come with a 25% discount. Your discount will automatically apply every time you use one of these services. The Legal Helpline, Funeral Support and online Estate Administration tool are free, however any additional services chosen are chargeable and will not receive a discount.

 

So, what do you get?

 

Fast, easy access to a free helpline for various types of legal queries to help with life planning. It’s there whenever you need advice most – with a convenient call back service for guidance from a legal expert.

 

Free Online Estate Administration tool, providing support to help your loved ones manage everything when you're gone.

 

In addition, you’ll have access to professional Grief Support and an online Bereavement Guide at any time.

 

Life Planning Services – to help you plan for your family’s future.

 

Funeral Support - From advice on how to locate a Will, Funeral Plan or Memorandum of Wishes and on how costs of the funeral will be managed, to support on finding a reputable and regulated funeral planning service.

 

Red Apple Law's experienced bereavement team are there to support your loved ones throughout.

 

Will Writing, so your money, property and possessions go to the right people when you pass away.

 

The ability to set up a Lasting Power of Attorney, and a Living Will, so you can rest assured you’ll get the help you need from people you trust and be looked after in the way you’d want to be.

 

Terminal Illness Support - Providing advice and support to help individuals diagnosed with a terminal illness support their loved ones with legal planning and emotional support.

 

And Red Apple Law’s My Final Wishes service means your loved ones will know where to look for any important things they’ll need access to, such as paperwork and photographs.

 

Providing support from Red Apple Law is just one way that Aviva does more than insure. These services are non-contractual benefits Aviva can change or withdraw at any time. Terms and conditions and residency restrictions apply, these can be viewed online or in the Aviva DigiCare+ app.

 

If you have an Aviva Group Protection policy you can access the Red Apple Law legal services through your Wellbeing Hub.

 

If you have an Aviva individual protection life, critical illness or income protection policy you can access the Red Apple Law legal services through the Aviva DigiCare+ app.