Aviva DigiCare+

A digital-first approach to health and wellbeing

The Aviva DigiCare+ app can help your clients prevent, detect and manage common health and wellbeing concerns. 

Whether it’s getting a snapshot of their current health or accessing specialists to answer health questions and find solutions, Aviva DigiCare+ can help you go beyond financial protection. 

Aviva DigiCare+ has a range of health and wellbeing benefits from third party providers, including an annual health check, mental health and nutrition support.  Worth over £900 a year, your clients can choose to use these benefits, plus many more, at no extra cost.

Aviva DigiCare+ is a non-contractual benefit Aviva can change or withdraw at any time. Terms and conditions and a privacy policy apply and can be found within the app. Of course, the main reason for taking out a policy with us is financial protection – your client should never take out a policy for Aviva DigiCare+ alone.

Private GP appointments

3 video sessions worth £165 a year (£55 each)

Provided by Square Health

Annual health check

and follow-up digital GP consultation worth over £80 a year

Provided by Square Health

Nutrition consultations

6 video sessions worth up to £330 a year (£55 each)

Provided by Square Health

Mental health consultations

6 video sessions worth up to £330 a year (£55 each)

Provided by Square Health

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Proposition details

Why Aviva DigiCare+?

Going beyond protection with Aviva DigiCare+

Our focus is on trying to provide your clients with the best protection we can against the worst that could happen. But protection starts with early detection of issues and intervention.

That's why the Aviva DigiCare+ app was developed - to help your clients and their families to prevent, detect and manage health and wellbeing problems. 

 

One app with a world of support

The Aviva DigiCare+  app places a range of health and wellbeing benefits right at your clients’ fingertips. The benefits in the app link to each other, simplifying the process of following up advice with action. 

The app is available to your personal protection clients, excluding Simple Life Insurance. They can use the benefits as soon as they’ve downloaded the app, with the annual health check giving a great starting point by providing an overview of their health. Within the app your client will find:

  • Health & lifestyle benefits to help prevent and detect ill health and help keep your client well. Your client has access to:
    • one annual health check, follow-up report and a virtual GP appointment to discuss next steps. Available to the life assured only.
    • six nutritional consultant appointments, to be shared with eligible family members
    • a range of gym, cancer care and health and wellbeing discounts
    • cancer care guide written in collaboration with our partners Macmillan cancer support.
  • Treatment support to get help when illness has already struck. Your client has access to:
    • three private digital GP appointments, to be shared with eligible family members
    • six mental health support consultations, to be shared with eligible family members
    • two UK second medical opinions per year, to be shared with eligible family members
    • unlimited access to the Bupa Anytime HealthLine 24/7, 365 days a year, to be shared with eligible family members
    • three sessions of physiotherapy per condition for up to two conditions per year (only available to Income Protection customers).
  • Bereavement support to help ease some of the unnecessary burden at the worst of times. Your client has access to:
    • Specialist support from Grief Encounter for bereaved children, young people and their families
    • legal services including a free legal helpline, discounted Wills and Living Wills, Lasting Power of Attorney and Digital Vault.
    • six bereavement counselling sessions with a qualified counsellor.

To find out more, click through the tabs on this page or take a look at our Customer guide to Aviva DigiCare+.

 

What are the benefits for you?

  • Aviva DigiCare+ extends our personal protection cover – going beyond insurance to provide holistic protection and wellbeing support for your clients and their families.
  • Not only can your clients access the app as soon as their policy is live, but Aviva DigiCare+ is also available to some existing clients, giving you the opportunity to get back in touch with them and tell them about the app. Please check the eligibility criteria to find out more.
  • This app houses all the added-value benefits in one place and is interconnected. An easy way to help you support your clients in maintaining a healthier lifestyle.
  • Aviva DigiCare+ includes an annual health check. This provides the ideal opportunity to get in touch with your clients to review their cover and check if it’s still fit for purpose. 

 

What are the benefits to your clients?

  • Aviva DigiCare+ complements your client’s personal protection product by offering support for their physical and mental wellbeing.
  • It’s ready to use as soon as your client’s policy is active, and the simple-to-use app makes it easily accessible.
  • The benefits within the app link to each other, and an allowance tracker helps your clients make the most of the benefits. And regular communications also remind your clients of what's available to them.  
  • An annual health check helps clients take control by identifying potential health risks.

 

Why do your clients need it?

So many people are affected every day by health and wellbeing issues that impact their health, happiness and future.

The good news is, many of the health and lifestyle conditions we deal with can be managed, or even avoided completely, with some small changes and careful management. And that’s where our app can help have a positive impact.

 

Get proactive about prevention with our shield of protection

Aviva DigiCare+ extends our shield of protection – going beyond insurance to provide holistic protection and wellbeing support for your clients and their families. They can rest assured that we’ll not only help support their financial needs with our protection products, but we’ll give them access to practical and emotional support for their health and wellbeing too.

View our protection shield.

Health & lifestyle

Treatment

Bereavement

Tools & FAQs

Client registration

Before your clients register, please check that they are eligible and that their policy is live. 

  • Your client can download the Aviva DigiCare+ app from the App Store or Google Play 
  • When they open the app, they can register using their policy number or the activation code we will send them.
  • Or your clients can register for a MyAviva account and then log in to Aviva DigiCare+ using those same credentials. 
  • If your client has a policy placed in trust an activation code will be emailed to them.

 

Aviva DigiCare+ is an app-based added-value benefit. It's compatible with most iOS and Android mobile devices. Terms and conditions and privacy policy apple, and can be found within the app. 

 

Technical help 

If your client needs any technical support with the app, they can email:

digicaresupport@aviva.com

If your client has a question about a clinical benefit, they can contact the appropriate provider as directed in the app.

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