Aviva DigiCare+

Early detection of conditions is a good way to help protect your clients’ health. The sooner issues can be identified, the sooner they can be acted on, potentially preventing them from growing into a greater problem.

That’s why the cornerstone of Aviva DigiCare+ is an annual health check and follow-up digital GP consultation, worth over £80 a year. It gives your clients a quick and comprehensive medical assessment to check for a range of conditions from the comfort of their home. 

How it works

• Your client requests a testing kit via the app.
• They provide a finger-prick blood sample at home and return it by Freepost to the laboratory to be tested.
• The sample is checked for 20 different health markers, including risk of diabetes, high cholesterol and liver health.
• A personalised health report is produced.
• The results are discussed in a follow-up digital consultation with a qualified GP, covering any recommended actions or treatments.

One test will check 20 different health markers, within 7 risk areas, to spot problems early:

1. Diabetes Risk: HbA1c
2. Kidney Health: Sodium, Urea, Creatinine
3. Liver Health: ALP, AST, ALT, GGT, Bilirubin
4. Proteins: Total Protein, Albumin, Globulin
5. Bone Health: Calcium, Corrected Calcium
6. Gout risk: Uric Acid
7. Cholesterol Status: Triglycerides, Cholesterol, HDL, LDL, Non HDL Cholesterol.

This is a great way for your clients to keep a check on their health. Remember, early intervention is key. This health check can be done every year, which also gives you the opportunity to contact your clients to review their protection needs.

Provided by Square Health. Not available in Gibraltar.

Living with obesity can lead to a number of serious and potentially life-threatening conditions including Type 2 diabetes, some cancers, coronary heart disease and stroke. It can affect quality of life and mental health too.

But it can be difficult for your clients to make healthy nutritional choices, especially if they have a busy lifestyle. Aviva DigiCare+ can help, giving guidance on how to get started and support to stay on track.

Worth up to £330 a year (£55 per session), your clients can access six consultations a year with a trained nutritionist, shared between your client, their partner and their children aged 12 to 18 (or 21 if in full-time education). This will provide:

• an assessment of their current nutrition and lifestyle choices
• advice and guidance on optimal eating plans to facilitate long-term change, and
• advice on how clients can change their relationship with food, helping break bad habits.

The nutrition experts will support your clients with everyday healthy eating and will help them to make long-term lifestyle changes.

Provided by Square Health.

A balanced exercise program of aerobic and strength training exercises can help to promote heart health, help with weight loss, help prevent osteoporosis and improve muscle strength, balance and flexibility.

Regular exercise, keeping active and taking care of wellbeing could also help:

• improve energy levels
• prevent ill health
• boost confidence and improve frame of mind.

Aviva DigiCare+ can help your clients get fit for less.

They can access discounts at a range of health and fitness clubs, online workouts and a variety of other products and services that can enhance a healthy lifestyle.

• Your clients can find out more and access the discounts within the app.

• They will be provided with a link to access the service in the DigiCare+ app and a code that they can input when prompted during log in.
  

• When in the app, your client will be required to provide an access code. Details of this code are found within the app.

Please note that signing up with some services such as gym memberships could mean entering into a binding contract, so it's important your clients reads the terms and conditions of the offer carefully before proceeding..

Available through MyWellbeingDiscounts as part of Get Active. Not available in Gibraltar. 

The Bupa Anytime HealthLine is always just a call away for any medical questions your clients may have about themselves or a member of their family – a great help, especially for those with young families and a dozen questions a day. Rather than resorting to the internet or waiting for a doctor’s appointment, your client can get confidential guidance from a qualified nurse.

• Your client can call the Bupa Anytime HealthLine any time of day or night, 365 days a year.
• The qualified nurses can advise on health concerns as well as medication queries, travel advice and mental health.  
• They can speak to a qualified nurse whenever is most convenient for them.
• There’s no limit on the number of calls they can make.
• The service covers your client, their partner, children and parents too.

Information shared via the Bupa Healthline is not shared with Aviva &  will not impact your protection policy.

Provided by Bupa. Not available in the Channel Islands, Isle of Man or Gibraltar. 

To complement existing NHS treatment, your client can access up to three private digital GP appointments at no extra cost, giving them speedy access to a private doctor – great for those who struggle to find time for doctors’ appointments.

Whilst many people may still prefer to see their regular doctor, the service is for clients who want added flexibility of being able to see a GP within 24 hours on average. This service isn’t suitable for medical emergencies. 

• The service provides three sessions per year, shared between the life assured, their spouse/partner and eligible children (up to the age of 18, or 21 if in full-time education).
• It can even be used by your client if they are on holiday and want to speak to a UK doctor for advice only.
• Details of each consultation are made available within the patient record. 

Just like a GP, the private digital GP service can provide the following services, but without the hassle of clients having to leave home:

• private prescriptions
• consultant referrals
• sick notes
• advice on current medication.

No charges apply for sick notes, referrals or writing a prescription. However, for private prescriptions, a change will be made by the pharmacist and will depend on the cost of the medicine.

This service is only available to customers purchasing a policy from 7 December 2020. 

Provided by Square Health.

With one in four adults and one in 10 children experiencing mental illness* Aviva DigiCare+ offers quick access to tailored mental health advice for your client and their family. The service offers:

• Up to six video or phone psychotherapy sessions a year shared between the life assured, their partner/spouse and their children, aged 16-18 (or 21 if in full-time education).  Worth up to £330 a year (£55 per session).
• Tailored advice appropriate for the patient, who will be matched with a UK-based specialist who best meets their needs.
• Appointments with only a 48 hour wait on average, bookable via the app.
• Parents concerned about a child of any age can seek general advice from Square Health via email in addition to the six consultations.

Provided by Square Health.

*Source: NHS, england.nhs.uk/mental-health (Information accessed July 2023). Contains public sector information licensed under the Open Government Licence v.3.0.

If your client is diagnosed with any physical or mental health condition, Aviva DigiCare+ offers the option of a second medical opinion from a UK-based specialist. This could open up their options and possibly provide greater choice when it comes to determining the best treatment path.

The UK-based service provides specialist advice, guidance and reassurance covering all aspects of medical and mental health care in all regions of the UK. Your clients will receive reassurance through face-to-face consultation.

Square Health encourage communication between the Specialist providing the second medical opinion and the primary treating doctor to help navigate your client into the pathway that best serves their interest and preference.

Your client will receive advice from a panel of expert clinicians who are on the GMC’s Specialist Register for their specialty, and each consultant is approved by Square Health’s Clinical Board.

This UK-based second medical opinion service offers:

• Access to a face-to-face consultation with a UK specialist. Video or phone consultations are also available.
• Two opinions per year, shared between your client, their spouse or partner and eligible children up to age 18 (or 21 if in full-time education).
• A report provided to your client.
• Support with any diagnosed medical conditions, including mental health conditions.
• Interconnectivity with other benefits via the Aviva DigiCare+ app.
• Guidance on medical records sourcing via the app and/or email.

Your client must cover any travel costs, or alternatively a phone consultation can be arranged. Cost of treatment isn’t covered.

Second medical opinion is provided by Square Health. 

If your client has bought an Aviva Income Protection+ policy, they can benefit from physiotherapy services.

Physiotherapy can be instrumental in getting people back to work when they’ve had to stop due to injury.

It can also help to address minor conditions before they worsen and lead to further absence.

This service gives your Income Protection+ clients access to physiotherapy when they need it, without the wait:

• The service can include an initial phone consultation, an online physio programme and up to three face-to-face sessions per condition, per year. It can be used twice in one year for separate conditions.

Provided by IPRS Health. Only available to Aviva Income Protection+ customers. Not available in the Channel Islands, Isle of Man or Gibraltar.