Transcript for video Fiona's story - Global Treatment claim
Fiona: I got the wonderful news that I was cancer free. It wouldn't have happened any other way. You know, I'm only, I'm only sitting here able to tell you about this because of the Global Treatment.
Hi, I'm Fiona Davis, and I live in County Down in Northen Ireland.
So to start with, I was feeling a bit unwell, for a year or two, had a few digestive problems. I kept putting it down to different things, but I knew something was wrong, and it really just escalated to the point that I ended up in the emergency room in hospital in Belfast.
They ran all the tests, and when those results came back, it was the news that nobody wants to hear, that I had cancer. There was, a tumour in my colon. I went through an emergency operation to remove the tumour. At that stage they had to fit a colostomy bag.
During my time in hospital, my broker came to see me, and he said, you know that policy that you took out with me, quite a while back, called Global Treatment? You might want to look into that.
So we called Global Treatment and they said, send us some of the details and immediately gave us an answer back, saying yes, you qualify, and the policy kicked in and they didn't waste any time. They just got everything going immediately, which is what you need when you have a cancer diagnosis.
They offered me three different locations in the world to go to, Madrid would’ve been the easiest to get to. So that was me then, sat on my road to get treated in Madrid.
They looked after everything, had me picked up from the house, taken to the airport, with my husband of course, because the policy covers for having somebody with you. And flights are taken care of, special assistance at the airport again because I was in a fairly bad way using a wheelchair. And then at the other end, again, everything was taken care of. It couldn’t have been smoother. They’d take you to the hotel or to the hospital, and you're met there by a translator. Our translator was absolutely amazing, he was a great support.
And then I got to meet the oncologist, the surgeon, who would be doing any further operations. Scans and everything else were done. Blood tests were done, like that, and results, like that. Which is great for peace of mind because when you get a diagnosis like that, it just, it's shattering. It really is shattering, you know, you wonder, am I going to live? what's next? am I going to get through this?
But, having all the reassurance from Global Treatment, from the doctors in Spain and having everything taken care of was just amazing.
I had a second operation over there, and that was to then rejoin the colon. And that meant I got rid of the colostomy bag. It was something that just changed my life and in fact, gave me life.
The chemotherapy then continued that after the operation, and three months after that I got the wonderful news that I was cancer free. It wouldn't have happened any other way. You know, I'm only sitting here able to tell you about this because of the Global Treatment that I got there. And, it certainly saved my life, there's no doubt about it. And for anybody thinking about this or, wondering how it works, it works really, really well. And just don't hesitate is what I would say to people, you know, do not wait. Do not hesitate.
Aviva: Brought to you by Aviva in conjunction with Further, Global Treatment is available alongside Life Insurance+, Critical Illness+ and Income Protection products for an additional cost of £3 per month. Global Treatment is an underwritten benefit and is only available via your Adviser. This benefit renews every three years, which means your premium may change at each renewal.
Global Treatment provides access to international facilities, doctors and treatment for cancer, coronary artery bypass surgery, heart valve replacement or repair, neurosurgery, live-donor organ transplant and bone marrow transplant. For full details on how Global Treatment works and its financial limits, speak to your financial adviser or refer to the relevant policy conditions.
Transcript for video Global Treatment
If you became seriously ill, you wouldn’t just be facing the diagnosis that could affect your whole life.
You’d be facing the overwhelming task of having to digest complex medical information and make important decisions about your future.
That’s a lot to take in.
What you’d need is the right treatment, delivered quickly and seamlessly.
That could be NHS treatment. It could be private treatment.
Or it could be treatments outside of the UK which could be more suitable to treat the specific condition, or simply aren’t available at home.
That’s why we offer Global Treatment, alongside some of Aviva’s personal protection products.
Global Treatment is designed to complement the NHS and private care to give you the power of choice.
Working alongside Further, we offer Global Treatment to our policyholders and their eligible children if they are diagnosed with a serious illness and require one of the following medical procedures.
Cancer treatment, coronary artery bypass surgery, heart valve replacement or repair, neurosurgery, live donor organ transplants and bone marrow transplants.
For £3 per month, Global Treatment gives direct access to treatment and some of the world’s best hospitals and medical expertise, outside of the UK.
Further will arrange all logistics involved with the process, including travel, accommodation, medical appointments, as part of their end-to-end service. Wider expertise is also included, such as an interpreter, daily cash allowance and 24/7 assistance.
This is more than just an add-on because Global Treatment gives you the reassurance that you will be able to be treated in some of the world’s leading hospitals and treatment centres.
It’s a benefit which enhances the core cover that our policies provide, giving access to the latest approved international treatment, wherever it’s available.
We know that when you need us, you’re likely going through a very stressful time.
It’s therefore our aim to reduce that stress by doing as much as we possibly can for you, taking away the worry of organisation and admin so you can focus on getting better.
The end-to-end service provided by Further takes you right through the entire medical consultation and treatment process, beginning with just one call after diagnosis. When you are assigned a case manager along with a dedicated care team.
The care team identify and help you to choose the right treatment centre, which will review your case and present treatment options for you to select.
Further will pay for you and organise hospital admission, and will arrange travel and 3-4 star accommodation for you and a companion.
Upon return to the UK, the benefit will cover ongoing medical costs that are not funded by the NHS up to £50,000.
There is also ongoing support from the Case Manager, including organisation of follow-up treatment abroad if required.
So, what do we think it takes to offer you international choice and expertise?
It takes care. It takes attention to detail. It takes a smart, simple process. It takes Aviva.
For the full details, and to understand the financial limits that are associated with Global Treatment, please refer to the relevant policy conditions or speak to your financial adviser.
Offering your clients more choice
If one of your clients or their children were to become seriously ill, they'd want the option to be treated at the best hospitals in the world, by the leading medical experts for their condition. That's what Global Treatment offers.
£3 per month
Available as an add-on for £3 to Critical Illness+, Life Insurance+ and our income protection products
Power of choice
With access to treatment from around the world and options that can work alongside UK based treatment, your clients are in control of their choices
End-to-end service
Taking away the worry of organisation and admin throughout the entire consultation and treatment process
A valuable addition
Global Treatment is a valuable addition to protection cover which provides your clients with access to international facilities, doctors and treatments from all over the world
Product details
Why Global Treatment?
- Global Treatment provides clients with access to international facilities, doctors and treatment all over the world.
- Having access to medical experts and treatment globally could make a difference to clients’ outcomes.
- Global Treatment gives clients the option to pursue recommended treatments without having to worry about arranging and paying for treatment, travel and accommodation.
- Global Treatment is provided in conjunction with Further. It is available as an optional extra with Life Insurance+, Critical Illness+, Income Protection+ and Living Costs Protection for an additional £3 per month.
- Global Treatment is only available via you, the Adviser.
- If subsequent trips abroad are required for follow-up treatment, these are also covered by the plan (up to policy limits).
How it works
The process takes away the worry of organisation and admin throughout the entire consultation and treatment process. So your clients can focus on getting better.
- After diagnosis our trusted partner, Further, assigns a dedicated nurse case manager and customer care team.
- The care team then identify treatment centres to refer your client’s case to, where doctors will consult and provide them with treatment options.
- Your clients will be able to review options and choose the treatment and location to suit them.
- The care team pays for and organises hospital admission, including travel and 3-4 star accommodation for your client and a companion.
- Upon return to the UK, the plan will cover ongoing medication costs up to £50,000 if they aren’t covered by the NHS.
Global Treatment covers the life assured and their eligible children for up to £1 million of cover per year up to a maximum of £2 million during the policy term.
Please note that this benefit renews every three years, which means your client's premium may change at each renewal point.
For full terms and details please see our technical guide. Please also see the policy summary and conditions.
Eligibility
Global Treatment is available as an optional benefit at an additional premium to Critical Illness+, Life Insurance+ and our income protection products.
Who is covered?
The life assured and their eligible children (up to age 18, or 21 if in full time education) will be covered for overseas treatment.
Hospital admission, travel and accommodation is covered for the patient plus a companion.
If a child is ill, Global Treatment will pay expenses for both parents, or a parent plus a companion.
Which treatments are covered?
- Cancer treatment
- Coronary artery bypass surgery
- Heart valve replacement or repair
- Neurosurgery
- Live-donor organ transplants
- Bone marrow transplants.
For full terms and details please see our technical guide. Please also see the policy summary and conditions.
Making a claim
To make a claim, your client can call us on 0345 030 8071* and select the option to start a Global Treatment claim.
Their call will be transferred to Further, who will evaluate and process the claim and provide them with any options for overseas treatment.
Phone lines are open Monday to Friday 8.30am to 5pm.
*The costs of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your client's network provider) and are usually included in inclusive minute plans from landlines and mobiles. Calls from outside the UK may be charged at international rates.
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