E-signature guide

E-signature improvements

We have recently enhanced our E-signature process to accept E-signatures for a broader range of documents, including Letters of Authority and Transfers of Servicing. Additionally, we now support a wider range of eIDAS-approved E-signature providers. Learn more about the E-signature process on the Aviva Platform below.

E-signature document list

We accept E-signatures for the following client documents; 
  • Letter of Authority (LOA)
  • Transfer of Servicing (TOS)
  • Product Declaration
  • Drawdown Declaration
  • Overseas Change of Address
  • Bereavement Process
  • Non-Advised Customer Withdrawal Process

 

   
 

Accepted E-signature providers

We accept E-signatures from the following providers. All providers are eIDAS-approved and allow audit documents to be shared, offering additional protection to you and your clients. 

Provider

Adobe

AdviceFront 

AlphaLegal

Citrix

Conga

DocuSign

HelloSign / DropboxSign

iPipeline

Iress

Signable

signNow

SignRequest

Virtual Cabinet

Workiro

 

 

Service name

Adobe Sign 

AdviceFront 

Share & Sign

RightSignature 

Conga Sign 

DocuSign 

HelloSign / Dropbox Sign

AlphaTrust e-sign

Digital Signatures

Signable 

E-Signature 

E-Sign 

Virtual Cabinet 

Workiro 

How the process works

By using the providers listed above, you will have the option to download the audit history of any completed E-signatures. This audit history must always be sent alongside any electronically signed request.

For further information, please contact your usual Aviva representative.