E-signature improvements
We have recently enhanced our E-signature process to accept E-signatures for a broader range of documents, including Letters of Authority and Transfers of Servicing. Additionally, we now support a wider range of eIDAS-approved E-signature providers. Learn more about the E-signature process on the Aviva Platform below.
E-signature document list
- Letter of Authority (LOA)
- Transfer of Servicing (TOS)
- Product Declaration
- Drawdown Declaration
- Overseas Change of Address
- Bereavement Process
- Non-Advised Customer Withdrawal Process
Accepted E-signature providers
We accept e-signatures from the following providers. Each provider is eIDAS approved, or meet an equivalent recognised standard, and provide appropriate safeguards including two-factor authentication at signing, secure signed documents and a clear audit trail.
| Provider | Approved Service |
| Adobe | Adobe Sign |
| AdviceFront (FNZ) | FNZ |
| AlphaLegal | Share & Sign |
| Citrix | RightSignature |
| Conga | Conga Sign |
| DocuSign | DocuSign |
| Docusoft | Docusoft/DocuEngager |
| HelloSign / Dropbox Sign | Dropbox Sign |
| i‑Pipeline | Alpha Trust e‑sign |
| Iress | Iress |
| Qwil | Qwil Messenger |
| Pension Lab | Pension Lab |
| Scrive | Scrive |
| Signable | Signable |
| SignButler | pdfbutler |
| SignNow | Signnow |
| SignRequest | SignRequest |
| Syngrafii | Syngrafii/iinked Sign |
| Virtual Cabinet | Virtual Cabinet |
| Workiro | Workiro |
| Xodo Sign | Eversign |
How the process works
By using the providers listed above, you will have the option to download the audit history of any completed E-signatures. This audit history must always be sent alongside any electronically signed request.
For further information, please contact your usual Aviva representative.