Getting started and account maintenance

Our services

Pre sales service

New business

Client servicing

Registration

There are two things you need to do to register for our Aviva Adviser site - meanwhile setting up Unipass is a great way for you to access providers sites without having to remember your passwords.

1. Get an Aviva agency code

If you’re a member of a network they will apply for an Aviva agency code on your behalf.

To check if you already have an agency code with Aviva call: 0800 015 0967.

If you do not have an agency code you can register for one using Origo.

You should provide the details of anyone within your organisation who intends to write business with Aviva.

Get agency code "Read more about 1. Get an Aviva agency code"

2. Register for the adviser site

Once you have your Aviva agency code you can register for the adviser site.

Each individual requiring access must register for themselves.

Once registered you will receive a 10 digit unique identifier, used to login, called an Online Account Number (OAN).

Register for Aviva Adviser "Read more about 2. Register for the adviser site"

Strengthen your account security with two‑step verification

Set up & secure your account now

Two-step verification will be mandated, set it up now to protect you and your clients. You can either use email or SMS verification to complete two‑step verification on the Aviva Adviser Platform.

Tip: Once two‑step verification is set up, register your device as Trusted to skip verification in the future.

How do I set it up now?

1. Log in to Aviva Adviser. Don't have an Aviva Adviser account? You'll need to register here.
2. Go to My Account in the My Services menu.
3. Select Two-step verification.
4. Choose text message or the email option.
5. Select Set up two-step verification.
6. Enter a UK mobile number to get your verification code by text message. Or, for email verification, we'll send the code to the email address on your account. Please note: This can't be a shared email address, as that would compromise the security of your account.
7. Enter the verification code.
8.

You’ll be all set up and should see a confirmation screen.

Important reminder: Please don't share your account or account details, and make sure you comply with our Terms & Conditions.

Get set up with Unipass

Access to provider sites, without having to remember your password.

Have you tried Unipass?

Unipass digital certificates are free and work like an electronic passport, allowing you to access provider sites without having to remember passwords.

To setup Unipass you need to:

  1. Register for Unipass
  2. Go to the Aviva Connect login screen and click on ‘Unipass login’
  3. Select the certificate you’d like to link to Aviva Connect
  4. Enter your online account number and password

You will receive an onscreen confirmation that your Unipass is setup and ready to use.

Register for Unipass "Read more about Have you tried Unipass?"

Password reset

Forgotten password

If you’ve forgotten your password you can reset it from the login page.

You will need to enter your 10 digit online account number and email address. The email address will need to be the one currently tied to your online account.

A temporary password will be sent to you by email.

If you have forgotten your online account number, or you have recently changed your email address, please call our Service Helpdesk on 0800 056 4607.

Use password reset "Read more about Forgotten password"

Account maintenance

Account maintenance

Adding agencies and individuals

Removing agencies and individuals

Also available in online services

Online services overview

Find out more about the online services we offer and get links to the support you need. 

View our services

Back office and third party support

Find out more about our pre-sale tools, supported back office (CRM) suppliers and third party portals.

Find out more

Aviva Platform support

To help you use the system with confidence we’ve developed a series of tools to walk you through the key processes.

View platform services support

Protection services support

ALPS is Aviva Life Protection Solutions, our online protection system for advisers.

View protection services support

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