Your Equity Release questions answered - FAQs

Visit the Digital Hub where you can find support material for our online quote, apply and tracking services.

Pre Sales Enquiry

• Initial borrowing quote data capture form 
• Lending criteria
• Flat Enquiry template 

 

Application forms 

• Initial borrowing data capture form
• Additional borrowing application form

 

Post-Sale

If you have registered for our Adviser website, you can easily manage your customers’ existing equity release policies in one place to:

• Keep track of your clients’ transactions. See the amounts borrowed and owed, any voluntary payments that have been made, any early repayment charges, and how much is available in their cash reserve, if applicable.

• See all your clients’ policy information in one place, including statements.

Click on the register link located in the top right-hand corner of your screen, give us your details and we’ll arrange access.

If you have forgotten your password, click on the login button at the top of your screen, select the forgotten password option and we will send a temporary password to your email account.

We regularly review our stance on carrying out Physical Valuations with e.surv (our surveying partner) in line with RICS guidance and any Government lockdowns or restrictions, any updates will be made here.

The cost of all initial loan and additional borrowing valuation fees are included in the interest rate of the quote for estimated property values of up to and including £5 million.  A separate valuation fee will be payable on estimated property valuations from above £5m.

There are no changes to our previous Lending Criteria. A link to our Lending Criteria can be found here. 

If an application has been declined following a physical valuation it will therefore regrettably be declined.

Initial borrowing application can be submitted online by logging into our Adviser website.

• You can gather the application details offline by using our online data capture form 
• Additional borrowing application forms are available on our Adviser website

With each application, you will need to:

• Read the borrower declaration to the borrower (or to each borrower if it is a joint application).
• Gain verbal consent that the borrower(s) agree to the statements contained within the declaration and to Aviva processing their application.
• For additional borrowing applications sign the application form (digital signatures are accepted) to confirm you have followed this process and obtained verbal consent from the customer to proceed.
• Provide a copy of the Power of Attorney document (where one exists). If supporting an initial borrowing application you can upload a copy of the document online when submitting the application.

Clients may qualify for an enhanced rate and/or enhanced loan to value (LTV) if they have certain medical conditions or lifestyle factors which affect their health and meet our criteria.

Clients may need to complete a medical consent when applying for a lifetime mortgage which has qualified for an enhanced rate and/or enhanced loan to value. The client must provide a signature on the medical consent in order for us to obtain a GP report. You can find out more in our How our medical declarations and consent work article.

Where the valuer identifies essential repairs, these will be reported on the valuation report. We will follow our current process for underwriting essential repairs, which is to contact you to discuss the repairs required and your client’s willingness to have these completed.