Wellbeing services from Aviva

What it is

We can’t predict what will happen tomorrow, but we can prepare for it today. Provided by Square Health, the Aviva DigiCare+ Workplace app can help. It puts the guidance and care your client's insured employees need to help detect, manage and prevent physical and mental health problems at their fingertips. It takes only a few clicks to help them towards a healthier future. 

How it helps

The app offers access to five different services, including a self-administered Health Check. This helps employees understand current health conditions as well as spot any potential early warning signs.

Aviva DigiCare+ Workplace services at a glance:

• Health Check – this service, via a self-administered fingerprick blood test, looks at 20 different health markers to spot problems early, including diabetes risk, cholesterol status and liver health. It also includes a personalised health report with a follow-up digital GP consultation available.
• Digital GP – employees can receive the guidance they need from a private GP through the app and usually receive an appointment within 24 hours. They will have access to up to 20-minute video consultations (including wrap-up time), which can be shared with their eligible family members. Video consultations are bookable any day of the week between 8am and 8pm.
• Nutritional Consultations – employees have access to up to 30-minute consultations with a trained nutritionist, which can be shared with their eligible family members. It offers advice and guidance on optimal eating plans, tailored to life stage, promoting long-term lifestyle adjustments to help change their relationship with food and break bad habits.
• Mental Health Consultations – to help with a wide range of mental health issues, from workplace stress to money worries, big life changes and more. Includes bereavement support, offering short-term counselling and emotional support. This service can be shared between the employee and their eligible family members.
• Second Medical Opinion – for an expert opinion after a recent diagnosis and treatment plan from a UK-based primary treating consultant, this service can be shared between the employee and their eligible family members. Covers all conditions including mental health.

There may be limits to the number of times employees can use the services. Allowances are shown within the app.

For more detailed information on each of these services, please visit our Aviva DigiCare+ Workplace webpage.

Employees can also access two Aviva services through Aviva DigiCare+ Workplace.; our Wellbeing Library and Get Active.

Stress and worry can take a toll on wellbeing, wherever it comes from. Aviva's Wellbeing Library is an online library of useful content, hints and tips - including guides and tools. In the Wellbeing Library, employees will find sections offering helpful support on all kinds of situations, from family and relationships, money or work, mental or physical health conditions. Whatever's on their mind, they can find information to help them deal with it.

Get Active offers discounts on a variety of products and services to help your clients' employees get active and keep healthy. Further details of this service can be found below.

Terms and privacy policy apply. 

The benefits

Benefits to your client's business:

• Supports a wellbeing agenda
• Could help reduce sickness and absenteeism
• Could help improve the health and wellbeing of their workforce
• Helps their business stand out from the crowd, attract and retain talent

Benefits to employees:

• Helps with early detection of health-related matters
• Easy to access, flexible health benefits
• Helps prevent and intervene where needed
• Supports employees and their eligible family members

Increased allowances for multi-product holdings

If your client holds more than one Group Protection policy, then the service allowances available to insured employees are increased for Digital GP, Mental Health, Bereavement and Nutritional Consultations.

• Two policies – double the services
• Three policies – triple the services

Access to a large network of medical professionals

Aviva works with Square Health to provide Aviva DigiCare+ Workplace. Set up by doctors, Square Health has more than 25 years' experience working with companies like Aviva to deliver benefits to their customers.

With an established infrastructure providing access to over 5,000 medical specialists across the UK, Square Health helps us to put the employees needs first.

Find out more

If you have any further questions, take a look at:

Our Aviva DigiCare+ Workplace website

Aviva DigiCare+ Workplace Adviser/Employer Brochure

Alternatively, please get in touch with your Aviva Account Manager, or email our Sales Team at digicare@aviva.com

What it is

Developed with guidance from mental health professionals, the digital Aviva Line Manager Toolkit: Mental Health, offers bite-sized videos to help line managers identify signs and symptoms of poor mental wellbeing among team members. 

The toolkit is available to insured and uninsured line managers.

It can help line managers feel more confident in holding appropriate and supportive conversations with team members, so they can help address mental wellbeing concerns before they become more serious. 

Helping an employee with poor mental health to stay in work or managing a successful return to work after mental health leave is critical. The toolkit provides key information and guidance for line managers on the reasonable adjustments and adaptations which could be made to support their team members.

Line managers play an important role in supporting employees’ mental health and wellbeing, but they need to look after themselves too. The toolkit provides line managers with key information on how to manage professional boundaries while supporting their team and how to respond to their own mental health needs.

Please be aware that this service is not intended to offer personalised medical advice or replace established mental health care pathways. It supplements existing channels by offering an advice and support framework for line managers, helping them to support colleagues who may be experiencing mental wellbeing concerns which are presenting within the workplace.

Terms and privacy policy apply.

Find out more

If you have any questions about the Line Manager Toolkit: Mental Health, please get in touch with your Aviva Account Manager or email our Sales Team at groupprotectionsalessupport@aviva.com

What it is

RedArc Nurse Service is a nurse advice and support service available to your client's insured employees and their spouse/partner. It offers long-term practical and emotional support over the telephone from a dedicated Personal Nurse. RedArc’s experienced registered nurses, tailor their support to the particular needs and provide highly personalised and confidential support.

How it helps

RedArc will assign a dedicated Personal Nurse to an employee. The same nurse will stay in touch by telephone and/or email as often as and for as long as needed, clients' employees will have plenty of time to discuss everything important to them in complete confidence.

During these calls/emails, the nurse will help in many ways, such as:

• Understanding the health condition and its potential consequences
• Support to deal with the emotional toll on the employee and their eligible family members
• Discussion of options for surgery, treatment or medication 
• Dealing with the side effects of treatment or medication
• Preparing questions for and following up after consultations
• Practical advice in dealing with the many implications of the illness

Subject to clinical assessment, one of the following may also be provided: a course of counselling, CBT speech and language, occupational or complementary therapy, a second medical opinion, some hours of care at home, dietary or nutrition consultations or some mobility or daily living equipment.

Recommendations and treatment advice are in line with UK NICE (National Institute for Health and Care Excellence) guidelines.

Find out more

If you have any questions about RedArc, please get in touch with your Aviva Account Manager, or email our Sales Team at groupprotectionsalessupport@aviva.com

What it is

The Stress Helpline offers insured employees the chance to talk in confidence to trained counsellors about issues troubling them.

How it helps

Whether the things on their mind are personal or work-related, the helpline provided by Care first can be a good place for your clients insured employees to find help.

Talking and sharing can be the first step in helping to work through problems and resolve them, aiming to achieve the best outcome for employees and employers.

The Stress Helpline is available 24/7 to insured employees aged 16 or over. 

Find out more

If you have any questions about Stress Helpline, please get in touch with your Aviva Account Manager, or email our Sales Team at groupprotectionsalessupport@aviva.com

What it is

Good mental health is important in a workforce.

We want to help your client's employees when things become too much. If an employee is experiencing stress, anxiety, or poor mental health, they can find it difficult to get back on track.

Aviva can help employees and line managers manage and improve their mental health by giving them access to helpful information, including videos, articles and advice.

How it helps

To help employees look after their mental health better, we asked an expert clinician to help us produce a series of short videos.

Each video is only a few minutes long and deals with a different aspect of mental health, they can help employees identify and find out more about common mental health problems, and learn techniques to help improve mental wellbeing.

A supporting guide is available with each video which summarises the key messages.

Your clients can use these videos to support their own wellbeing strategy to help their employees - and their business - stay in tip-top health.

The benefits

Effective workplace mental health support strategies can help improve employee engagement, reduce absenteeism for stress-related illnesses and make good businesses better places to work.

Find out more

If you have any questions about Aviva Mental Health Guidance, please get in touch with your Aviva Account Manager, or email our Sales Team at groupprotectionsalessupport@aviva.com

What it is

We know a cancer diagnosis can be life-changing in many ways: physically, emotionally and financially.

We're here to help your client's employees through their cancer journey as much as we can. To help you support their employees during a difficult time, we've brought together all the details of our support services on one hub, so it's easier to find useful information, helpful advice and where to go for more help. 

How it helps

We work alongside our partners, Macmillan Cancer Support, to offer expert support to your client's employees living with or affected by cancer.

Because cancer can affect people's lives in so many ways, we'll do our best to give employees the support they need.

Macmillan Cancer Support offers tailored and trusted information to help with the physical and emotional effects of cancer through diagnosis and beyond.

The benefits

To help your clients understand more about managing cancer in the workplace, we offer a guide highlighting the different areas to think about. It covers topics from understanding cancer to how it may affect someone at work, from talking about cancer in the workplace to supporting employees caring for others with cancer, and much more.

Find out more

If you have any questions about Aviva Cancer Care Support, please get in touch with your Aviva Account Manager, or email our Sales Team at groupprotectionsalessupport@aviva.com

What it is

Wellbeing Training is an increasingly sought-after tool for supporting employee health as part of an overall wellbeing strategy. To ensure that they have access to the training they need – and at a time that suits them – we’ve partnered with our existing suppliers to deliver a broad range of topics. And all the training can be tailored to meet the specific needs of your client's businesses.

How it helps

Training is a core part of a wellbeing strategy. Whether it’s run in-line with an awareness day, or throughout the year, providing training for your clients' employees gives them the resources to help improve their overall health.

Webinar Calendar

We also run a calendar, which provides access to the most popular wellbeing topics for you and your employees at no extra charge.

Managers can learn from professionaly run courses

No two workforces are the same, so our trusted suppliers can tailor most solutions to match your client's needs. We offer a wide range of solutions to help strengthen the physical and emotional wellbeing of employees. These training courses could become part of a valuable workplace wellbeing programme.

What are the potential benefits of this service?

• Transform the company’s culture
• Stand out from the crowd
• Improve employee health and wellbeing
• Create a great place to work
• Enhance employee engagement
• Reduce healthcare costs

How clients access the service

Your clients have direct access to our trusted suppliers which are available through their Employer Hub. This allows them to speak to the supplier themselves, working out the best training for them. During this conversation, the supplier will be able to advise on the costs involved. The costs payable for the training courses are normally classed as a ‘business expense’. This is based on our understanding of current tax law and practices, but please be aware that tax law and practices could change in the future. We would recommend that your client’s seek professional advice from their own tax advisers.

The courses delivered by our trusted partners are typically provided at discounted rates.

Find out more

If you have any questions or would like to find out more about Wellbeing Training, please get in touch with your Aviva Account Manager. Alternatively, you can email our Sales Team at groupprotectionsalessupport@aviva.com