Wellbeing services from Aviva

for Group Critical Illness

Where there's wellbeing there's a way

We want to help you support your client's employees  as they seek to live their best life. That means encouraging them to consider their wellbeing in terms of everything they do – what they eat, how active they are, their mental health, how they sleep and how they spend and save money.

By promoting healthier habits and incremental shifts in attitudes and actions we help people make informed, balanced and positive lifestyle choices.

Physical wellbeing

By offering services that promote physical wellbeing to your client's employees, we can help them live healthier, happier lives

Mental wellbeing

By offering services that promote mental wellbeing to your client's employees, we can help address potential problems before they become more serious

Why is wellbeing so important?

Wellbeing isn’t a one size fits all approach, so not every benefit offered will suit everyone – this is why it’s important that a broad range is on offer for your clients

Who is eligible?

 

We're dedicated to helping people live their best lives

With Group Critical Illness, your client's employees get access to expert clinical help  when they need it. Alongside that and the financial support it offers, their employees get a fully rounded suite of wellbeing services to help them make informed, balanced and positive lifestyle choices. And if the going gets tough, we have support services to help them cope, with stress and grief. 

These are non-contractual services which can be withdrawn by Aviva at any time. The services are available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.

 

 

Proposition details

Aviva DigiCare+ Workplace

Aviva DigiCare+ Workplace

Where there’s wellbeing there’s a way

What is it?

We can’t predict what will happen tomorrow, but we can prepare for it today. Provided by Square Health, the Aviva DigiCare+ Workplace smartphone app can help. It puts the guidance and care your client's insured employees need to help detect, manage and prevent physical and mental health problems at their fingertips. It takes only a few clicks to help them towards a healthier future. It takes Aviva to help you live your best life.

How is it helpful?

The app offers access to five different services, including a self-administered annual Health Check. This helps your clients’ employees to understand current health conditions as well as spot any potential early warning signs. 

Aviva DigiCare+ Workplace services at a glance.

Annual Health Check – a home-based test examines 20 different health markers to help identify problems early, including diabetes risk, cholesterol status and liver health. 

Digital GP – a private doctor service offering your client's employees quick access to clinical advice and guidance, through up to three sessions a year. They can also order repeat NHS prescriptions.

Nutritional Consultations - your client's employees can have up to six consultations a year with a nutritional expert, including advice and guidance on delicious healthy eating plans.     

Mental Health Consultations – tailored advice from mental health professionals if there’s any issue – home or work related – your client's employees need to talk over, including bereavement support. Employees get access to six Mental Health Consultations a year, with an additional six bereavement consultations   

Second Medical Opinion – helps your client's employees get two expert second medical opinions a year and treatment plan from a UK-based clinician after an initial diagnosis.

To find out more detailed information on each of these services visit our Aviva DigiCare+ Workplace page.

 Your client's employees  can also access Aviva's Wellbeing Library through Aviva DigiCare+ Workplace. Stress and worry can take a toll on wellbeing, wherever it comes from. The Wellbeing Library is an online library of useful content, hints and tips - including guides and tools. 

What are the benefits provided by the service?

Benefits to your clients

-  Supports a wellbeing agenda

-  Could help reduce sickness absence/presenteeism

-  Could help improve the health and wellbeing of their workforce

-  Helps their business stand out from the crowd, attract and retain talent

Access to a large network of medical professionals

Aviva is working with Square Health to provide Aviva DigiCare+ Workplace. Set up by doctors, Square Health has more than 25 years’ experience working with companies like Aviva to deliver benefits to their customers. 

With an established infrastructure providing access to over 5,000 medical specialists across the UK, Square Health helps us to put the needs of your client's employees first.

How can client’s employees access this?

The app is available to Group Critical Illness clients. Their employees can download the Aviva DigiCare+ Workplace app now to help them stay on top of their health and wellbeing.

All they need to do is follow the instructions on their registration email. Mobile data charges may apply.

These services are non-contractual benefits Aviva can change or withdraw at any time. Aviva DigiCare+ Workplace is available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.

Aviva DigiCare+ Workplace is powered by Square Health.

 Terms and conditions and the privacy policy for Aviva DigiCare+ Workplace can be viewed in-app.

Any questions?

If you have any further questions take a look at:

Aviva DigiCare+ Workplace 

 Aviva DigiCare+ Workplace Brochure 

Get in touch with your usual Aviva account manager or  email: digicare@aviva.com

Aviva Line Manager Toolkit: Mental Health

Aviva Line Manager Toolkit: Mental Health

Good conversations start here

What is it?

Developed by mental health professionals, the digital Aviva Line Manager Toolkit: Mental Health offers bite-sized videos to help your client's line managers identify signs and symptoms of poor mental wellbeing among team members, both in the physical and remote work environment. It takes Aviva to help line managers get the training they need to address mental health issues before they become a bigger problem.

The Aviva Line Manager Toolkit: Mental Health is available to both insured and uninsured line managers as part of an eligible Aviva scheme.

How is it helpful?

The digital Aviva Line Manager Toolkit: Mental Health can help your client's line managers feel more confident in holding appropriate and supportive conversations with team members, so they can help address mental wellbeing concerns before they become more serious. It takes Aviva to help give them the training they need to make a positive difference.

What are the benefits of this service?

Empower your clients’ line managers to spot warning signs

Aviva Line Manager Toolkit: Mental Health provides bite-sized videos, designed to help line managers identify signs and symptoms of poor mental wellbeing among team members, both in the physical and remote work environment.

Supporting employees to stay in, or return to work successfully

Helping an employee with poor mental health to stay in work or managing a successful return to work after mental health leave is critical. The Aviva Line Manager Toolkit: Mental Health provides key information and guidance for line managers on the reasonable adjustments and adaptations which could be made to support their team members.

Help your clients’ line managers to manage their own mental health needs

Line managers play an important role in supporting employees’ mental health and wellbeing, but they need to look after themselves too. The toolkit provides staff with key information on how to manage professional boundaries while supporting their team and how to respond to their own mental health needs.

Easy-to-access, self-serve content 

Your clients' line managers can 'self-serve' each module at a time that suits them and revisit any time they need to.

How can my clients' line managers access this?

We have created a suite of employee engagement materials so that your clients can easily communicate and launch this service to their line managers.

Details on how to find out more are provided within your clients' policy documents or speak with your usual account manager.

Please note, your clients will be required to accept a set of corporate terms and conditions before they are able to launch this service to their line managers. 

These are available to view on-line before accessing the toolkit and the employee engagement materials.

Any questions?

If you have any further questions about the Aviva Line Manager Toolkit: Mental Health, please contact your usual account manager or email us on: groupprotectionsalessupport@aviva.com.

Please be aware that this service is not intended to offer personalised medical advice or replace established mental health care pathways. It supplements existing channels by offering an advice and support framework for line managers, helping them to support colleagues who may be experiencing mental wellbeing concerns which are presenting within the workplace.

This service is a non-contractual benefit Aviva can withdraw at any time. Aviva Line Manager Toolkit: Mental Health is available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.

 

Red Arc

Red Arc

An abundance of care

What is it?

Nursing advice and support for insured employees with a critical illness

RedArc is a nurse advice and support service available to your client's insured employees who make a claim through Group Critical Illness cover. The service offers employees and their families long-term practical and emotional support over the telephone from a dedicated Personal Nurse. It's completely confidential and RedArc won't pass any information to any third party without the employee's consent.

How is it helpful?

RedArc will assign a dedicated Personal Nurse to an employee. All RedArc nurses are experienced, registered nurses with first-hand experience in looking after people with critical illnesses.  They will provide long-term, one-on-one telephone support for as long as it’s needed.

The Personal Nurse will talk to your client's employee to help them understand their diagnosis. They will also listen to any worries they have and address their concerns and insecurities about what's happening. On top of that, they will provide guidance to help your employee make the most of what support is available to them.

How can your clients' employees access this?

Red Arc is available at no extra cost to all Group Critical Illness customers, details on how to access this service are provided in policy documents.

RedArc is available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man. 

This service is a non-contractual benefit that Aviva can withdraw at any time.

Recommendations and treatment advice are in line with UK NICE (National Institute for Health and Care Excellence) guidelines.

Any questions?

If you have any questions about Red Arc, please speak to your usual account manager or email: groupprotectionsalessupport@aviva.com.

Get Active

Get Active

Taking the weight off your wallet

What is it?

With Get Active, insured employees can get discounts for over 3,000 health and fitness clubs, online workouts and a variety of other products and services to promote a healthy lifestyle.  All of this is designed to help them stay fit, happy and healthy. It takes Get Active. It takes Aviva.

How is it helpful?

Your clients' insured employees can improve their wellbeing with discounts on a variety of products and services to help them get active and keep healthy. From health and fitness club memberships, at-home fitness and online workouts, to a range of other products and services that can enhance a healthy lifestyle, there is something for everyone. 

How can Get Active help your client's business?

The benefits of regular exercise could mean a fitter, healthier and happier workforce. In turn, this could lead to increased employee engagement and productivity.

How can my clients' employees access this service? 

Get Active is available at no extra cost to all Aviva Group Critical Illness customers. Details on how to access this service are provided in policy documents. 

Terms and conditions and the privacy policy can be viewed on-line before signing up.

Please note: completing the sign up process, either online or in person at the employee’s selected health and fitness club, may result in their entering a binding contract with the gym selected. This could include conditions such as minimum term and monthly fees. Insured employees should read the terms and conditions relating to their chosen gym carefully.

This service is a non-contractual benefit Aviva can withdraw at any time. Get Active is available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.

Any questions?

If you have any questions about Get Active, please speak to your usual account manager or email: groupprotectionsalessupport@aviva.com.

Stress Helpline

Stress Helpline

A little more conversation

What is it?

The Stress Helpline offers insured employees over the age of 16 the chance to talk in confidence to trained counsellors about issues they feel are causing them stress.

How is it helpful?

Provided by Care first the helpline can be a good place for your clients’ employees who need help with personal or work-related stress issues. 

Stress carries potential risks for businesses, such as increased absenteeism, lower productivity, and low levels of morale. The Stress Helpline offers insured employees the chance to talk to accredited counsellors about issues that are causing them stress, from money to family to relationships and everything in between.

Talking and sharing can be the first step in helping to work through problems and resolve them, aiming to achieve the best outcome for employees and employers.

How can my clients' employees access this service?

The Stress Helpline is available 24/7 to all members aged 16 or over who are covered by a Group Critical Illness scheme. Details on how to access this service are provided in your clients policy documents.

This service is a non-contractual benefit Aviva can withdraw at any time. The Stress Helpline is  available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.

Any questions?

If you have any questions about Stress Helpline, please speak to your usual account manager or email: groupprotectionsalessupport@aviva.com.

Wellbeing Library

Wellbeing Library

Take a leaf from an expert's book

What is it?

Stress and worry can take a toll on wellbeing, wherever it comes from. The Wellbeing Library is an online library of useful content, hints and tips - including guides and tools. 

How can these articles help?

In the Wellbeing Library, your client’s employees will find sections offering helpful support on all kinds of situations, from family and relationships, money or work, mental or physical health conditions. Whatever's on their mind, they can find information to help them deal with it. 

How can my clients' employees get access?

For customers with Aviva DigiCare+ Workplace app your client’s employees can access the Wellbeing Library content directly within the app, for non-insured employees or customers without the DigiCare+ Workplace app we have made the Wellbeing Library available as an online resource.

These services are non-contractual benefits Aviva can change or withdraw at any time. They are available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.

Aviva DigiCare+ Workplace is powered by Square Health.

 Terms and conditions and the privacy policy for Aviva DigiCare+ Workplace can be viewed in-app.

Any questions?

If you have any questions about the Wellbeing Library, please speak to your usual account manager or email: groupprotectionsalessupport@aviva.com.

Helping you sell

Finding the right clients

How can clients launch these services?

Any questions?

How to apply

If you're applying for a business with under 250 lives you can use our online system:

Aviva Group Protection Online

Alternatively, please email us on:

groupprotectionsalessupport@aviva.com

or speak to your Aviva Account Manager.

 

If your query relates to an existing policy please call:

0800 051 3472

or email:

groupprotectionsalessupport@aviva.com

Lines are open 9.00am – 5.00pm, Monday – Friday. 

For our joint protection, telephone calls may be recorded and monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. 

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