Our dedicated cancer pathway

We focus on making things easier at a difficult time, from expert emotional, practical, and clinical support, to helping employees get back to work. Our cancer pathway can also help employers ensure they’re ready and able to support their employees.

Referral We recommend early intervention and support to help enable recovery
Early acceptance and payment

We aim to make and confirm a decision as early as possible on cancer claims

Providing peace of mind and help to reduce financial worry and added pressure

Simple claims process

We take information by phone

There are no mandatory forms to complete

The employee can give consent quickly, with a simple e-signature

Claims management and support

A dedicated case manager, trained in the support services provided by Macmillan Cancer Support, will manage all aspects of the claim from financial assessment through to return to work support

They can guide, support, and advise the employer and employee, including help with reasonable adjustments and putting employees in touch with cancer specialists

Clinical expertise The case manager may also refer to our in-house rehabilitation team made up of clinical experts including our Chief Medical Officer and oncology nurses
Specialist support

We’ll give the employee access to integrated emotional and physical support from experienced healthcare practitioners, including occupational therapists, chartered psychologists, and physiotherapists

The service can help improve the employee’s day to day functioning, their health and wellbeing and provide return to work support

For employers, line manager support, return to work planning and help with employee communications is also available


We work together with Macmillan Cancer Support to provide emotional, physical, and financial support, as well as signposting to other suitable charities

We may signpost to any other suitable support available through the Group Income Protection policy, or other products held by the employee

Return to work support

Our vocational rehabilitation consultants provide advice and guidance on how to support an employee’s recovery and a safe, timely and sustainable return to work

They’ll consider the clinical and vocational needs of the employee and the demands of the business

Alison’s story

Alison's employers informed Aviva within four-weeks of Alison being  absent from work. 

Our dedicated Aviva case manager contacted her to understand more about her situation and complete an initial needs assessment.  

During the conversation Alison confirmed she had recently been diagnosed with pancreatic cancer. She'd had surgery and was waiting to hear when her chemotherapy would start.

Alison was motivated to resume her usual life which included a return to work. 

A referral was made to the Cancer Work Support Service, run by Working To Wellbeing, to provide support and guidance during this difficult time. An initial conversation was held within two-weeks. 

The team at Working To Wellbeing offered Alison support, and their intervention aimed to help reduce Alison's fatigue, increase her physical fitness and provide return to work support and guidance. 

Alison returned to work within four weeks of her referral to Working To Wellbeing and successfully returned to work full time before the end of the 26-week deferred period in place on her employer's Group Income Protection policy. 

Alison's positive response to support meant that within five months of her employer's initial referral to Aviva, all intervention was complete.  

 "The support I received from both Aviva and Working To Wellbeing was excellent, it was very thorough. I had various sessions with the health coach at Working To Wellbeing and she was very supportive and helpful. She supported me throughout the return to work process and even when I stopped my chemotherapy treatment, she was there to listen to me.

I was kept updated and fully informed throughout the intervention process. It was very well thought out and the communication was clear. I would thoroughly recommend the support!" 

Alison Todd, Senior Specialist, age 55 at time of claim.