Our dedicated COVID-19 pathway
Whether an employee needs to take time off work or needs help to manage their symptoms, we can provide practical support to help them remain at or return to work with our tailored COVID-19 pathway.
With our Covid-19 pathway support, 71% of employees in 2023 that returned to work did so before the end of the employers deferred period.
| Referral | We can often step in early to help an employee stay in work |
| Simple claims process | We take information by phone There are no mandatory forms to complete The employee can give consent quickly, with a simple e-signature |
| Claims management and support | Many of our dedicated case managers are trained in recognising long COVID symptoms, functional disorders, and mental health first aid A case manager will manage all aspects of the claim from financial assessment through to return to work support |
| Clinical expertise | The case manager may also refer to our in-house rehabilitation team made up of clinical experts covering a large spectrum of clinical support |
| Specialist rehabilitation support | Help for employees who are unable to work at full capacity, to manage their symptoms and return to work Helping them regain confidence and rebuild mental and physical fitness Advice and support on return-to-work plans, workplace assessments, fatigue management and pacing strategies |
| Additional support | We can signpost to any other suitable support available through the Group Income Protection policy, or other products held by the employee |
| Claims decision | Where possible, we aim to confirm benefit payment before the end of the deferred period, reducing financial pressure |