Our dedicated COVID-19 pathway

Whether an employee needs to take time off work or needs help to manage their symptoms, we can provide practical support to help them remain at or return to work with our tailored COVID-19 pathway.

With our Covid-19 pathway support, 71% of employees in 2023 that returned to work did so before the end of the employers deferred period.


We can often step in early to help an employee stay in work

Simple claims process

We take information by phone

There are no mandatory forms to complete

The employee can give consent quickly, with a simple e-signature

Claims management and support

Many of our dedicated case managers are trained in recognising long COVID symptoms, functional disorders, and mental health first aid

A case manager will manage all aspects of the claim from financial assessment through to return to work support

Clinical expertise The case manager may also refer to our in-house rehabilitation team made up of clinical experts covering a large spectrum of clinical support
Specialist rehabilitation support

Help for employees who are unable to work at full capacity, to manage their symptoms and return to work

Helping them regain confidence and rebuild mental and physical fitness

Advice and support on return-to-work plans, workplace assessments, fatigue management and pacing strategies

Additional support We can signpost to any other suitable support available through the Group Income Protection policy, or other products held by the employee
Claims decision Where possible, we aim to confirm benefit payment before the end of the deferred period, reducing financial pressure