Group Income Protection

Good health counts for so much, so if an employee faces a long period off work due to ill-health or injury it can create all sorts of worries.

And for employers, employee absence brings its own challenges.

Our Group income protection claims pathways can help ease the strain for all.

Even before absence occurs, we’re here for you.

Health can start to deteriorate while an employee is still at work, so engage with us early so we can step in and try to avoid absence.

Where time off is needed to help manage symptoms and aid recovery, we’ll support you both, not only during the claims process, but throughout any eventual return to work.

We’ll assign a dedicated case manager to manage all aspects of your claim and aim to confirm payment before the end of the deferred period.

They’ll take information by phone to understand symptoms, treatment pathways and any obstacles which might be preventing a return to work.

There are no forms to complete and our e-signature process makes providing consent quick and easy.

Our pathways are adapted to the employee’s needs and circumstances.

In addition to our general pathway, extra support can be offered to employees with certain conditions.

We may engage one of our rehabilitation partners to further support them clinically, practically or emotionally.

From early intervention, to rehabilitation, your case manager is there every step of the way. To offer the right care, they’re supported by a team of clinical experts, from psychologists to physiotherapists, occupational health nurses to psychiatric nurses and more.

And, they can expand their support to the line manager, HR or occupational health representative.

Rehabilitation support is always considered. And if needed rehabilitative funding may be available.

If the time comes for your employee to return to work, your case manager will work with you both alongside necessary medical professionals to help implement and devise a safe and effective return to work plan.

Engage with us and let us take away some of the strain.

Rehabilitation Support and Early Intervention Services are available to employees insured under Aviva group income protection. They are non-contractual benefits which Aviva can change or withdraw at any time.

For more information please speak to your usual Aviva contact or visit us online.

My name is Brian Stacey, I work in engineering, I’m an NDT inspector and, I’ve done that for 35 years.

Before, I was very active. Used to go to the gym, go out most weekends and things like that.

I was at my friends shop and he noticed that my face had dropped and my speech was slurred and other things like that.

Sat at his shop and a ambulance pulls up outside. I say who’s that for?

He says you.

Did all the heart monitors and things like that and said we reckon you’ve had a stroke.

And then we went down to the hospital. They said you’ve had a bleed on the brain, on your left hand side. Which is where the weak side was. My speech was fine, to a degree. But, I was a bit slurred and things like that.

I then had a year off with the stroke and just got on with it really. I just wasn’t gonna give in and just carried on going.

My name is Anna O’Shaughnessy I work for a company called Krysalis consultancy limited.

Krysalis is a leading provider of neurological rehabilitation services in the UK, and offer a variety of different service streams to individuals with complex neurological conditions.

if an individual has a group income protection policy with Aviva, then a referral will come through to Krysalis following perhaps a diagnosis of a neurological condition or a neurological injury that an individual has sustained.

we deliver occupational therapy services and conduct comprehensive assessments with people to be able to understand and learn about the individual themselves, to establish how Krysalis may be able to support that individual through their rehabilitation journey.

The initial stage is getting in contact with Brian and having an initial chat and conversation and to introduce myself, my role, I very quickly learnt how open and honest Brian is, and started to understand him as a person right from that very first conversation.

We then arrange a more formal remote assessment where we conduct a variety of conversations, discussion and assessment to be able to underpin the challenges that Brian was facing at the time.

Additional things I worked with Brian on was relating to was things like fatigue management. The amount of energy that the brain needs to recover and heal and rewire that neuroplasticity is immense.

So its really important to help Brian to understand his symptoms, to understand why he was feeling the way he was feeling and to then look at his everyday life in order to help him. Its important for the organisation to understand element of Brians condition and how best they can support him at work.

Krysalis has been really good with me and the young lady they sent, Anna to help me out with all the different ideas and things like that to progress me on.

Its made me more confident outside of work as well. My driving has got a lot better.

I then went back to work. I cant do the job I was originally doing. I said I need something a bit simpler cause of the stroke and the memory side of it so I went on to a different job.

I feel a lot more confident in myself. That made me feel a lot better that somebody was actually being there for me and helping me out and giving me advice which is what they did.

Its really really important from an occupational therapy point of view to ensure that we have a really open, transparent with the individual, with the workplace and with the insurance company to make sure we have a consistent approach and that everybody understands first and foremost Brians needs, challenges and of course his strengths in order to support him in the best possible way.

Rehabilitation support is available to employees insured under Aviva Group Income Protection. It's a non-contractual benefit, which Aviva can change or withdraw at any time. 

For more information on Aviva Group Income Protection, contact your employer, financial adviser or use your usual Aviva contact.

Or visit us online, at aviva.co.uk or search Aviva advisers.