Susan started to experience an increase in back pain which was exacerbated by working from home due to the coronavirus pandemic. Her employer contacted Aviva for advice and support regarding her symptoms and reported pain.
Within 10 days of notifying Aviva, a case manager had contacted Susan and completed an initial needs assessment, gathering information about her situation. Susan’s General Practitioner had advised her to review web-based exercises to manage her symptoms due to the increased waiting times for physiotherapy during the pandemic.
Because of her symptoms and response to the self-help exercises, we referred Susan to our rehabilitation partners, Innovate Healthcare, to give her access to a physiotherapist for tailored guidance.
Her case manager provided advice and tips to help her set up an appropriate home office as she was now working from home. Five weeks after treatment began, Susan reported a noticeable improvement in her symptoms and was continuing her new home exercise programme. She remained at work throughout our intervention and received our support for three months.
"I was happy with all of it, it really helped me. The leaflet on how to set up my workstation and manage when working from home was really useful… I feel the exercises will help me manage my symptoms in the future"
Susan, Order Controller, Derby.