Our dedicated neurological pathway
Provides employees with specialist neurological occupational therapy and support to help regain skills and address everyday challenges. It supports line managers with clinical insights, analysing work potential and improving an employee's functional capability. The pathway fosters understanding, aids decision making and promotes safe and sustainable work roles.
| Referral | We recommend early intervention and support to help both the employee and their line manager |
| Simple claims process | We can be flexible with how we gather information, sensitive to any challenges that the employee may face There are no mandatory forms to complete The employee can give consent quickly, with an e-signature |
| Claims management and support | A dedicated case manager will manage all aspects of the claim, from financial assessment through to return to work support They’ll help you and your employee whether they are in work, absent, or transitioning back to work They’ll be the one point of contact throughout the process |
| Clinical expertise | The case manager may also refer to our in-house rehabilitation team made up of clinical experts, including occupational therapists, nurses, physiotherapists and our Consultant Medical Advisor |
| Specialist support | We can refer your employee to our neuro rehabilitation partner Krysalis. Through their workplace Neuro Logical service, Krysalis provides specialist, holistic neuro occupational therapy and support to make a positive difference towards the employee’s independence and function Krysalis supports employees with a neurological diagnosis who may be struggling at work or those who wish to return. A specialist assessment and, if indicated, a holistic and bespoke neurological vocational rehabilitation programme begins at home if required, develops understanding and skills, and supports wellbeing and confidence Expert insights are available for line managers to help them understand the employee’s needs and condition. Krysalis’s assessment pathway focuses on functional capabilities and predictions of work potential. This brings clarity to complex situations, and clinical insights to aid understanding and decision-making Krysalis provides advice to help overcome everyday challenges and four workplace pathways to treat and help overcome barriers depending on need. Workplace adjustments, and if indicated, work readiness programmes and phased return to work plans are tailored to the person, their diagnosis and symptoms, the workplace and job role |
| Signposting | We may signpost to suitable charities We may also signpost to any other suitable support available through the Group Income Protection policy, or other products held by the employee |
| Return to work support | Our vocational rehabilitation consultants provide advice and guidance on how best to support a return to work These plans will consider their clinical and vocational needs of the employee and the demands of the business |
| Partial benefit payment | If an employee returns to work, but not to their original contracted hours, our partial payment benefit can provide a level of financial support if their salary drops |
Early intervention and rehabilitation are non-contractual benefits which Aviva can change or withdraw at any time.