Our distribution team can help
For help growing your business with our range of equity release products, you can contact our distribution team. Here’s how to get in touch.
Online support
For help with a technical issue while using the site, contact our online support team.
0800 056 4607
Monday to Friday: 8:30am - 5:30pm
Saturday: Closed
Sunday and Bank Holidays: Closed
Email: ECSD@aviva.com
For help getting the most out of our site, visit our online services. If you’ve forgotten your password, you can reset this yourself online.
Existing business
0800 206 2014
Monday to Friday: 9:00am - 5:00pm
Saturday: Closed
Sunday and Bank Holidays: Closed
Email: ercicdirect@aviva.com
Redemption statements, reserve drawdowns, change in circumstance, moving home, LOA
Did you know you can view your client's equity release policy information online? My clients provide loan details, early repayment and voluntary repayment information.
Agency and commission support
Our agency support team can help you set up or make changes to your business account and answer queries about commission.
If you’re a member of a network, they can apply for an Aviva agency code on your behalf.
0800 015 0967
Monday to Friday: 9:00am - 5:00pm
Saturday: Closed
Sunday and Bank Holidays: Closed
Email: acinfo@aviva.com
For all enquiries to relating to agency codes and commission
New business requests
For an individual Letter of Authority, please see contact details for the relevant product area.
Pre application support
New Business updates
Business support:
Submitting new business
Meet our retirement team
Get to know our team, what they do and what they love about their role.