Contact us
New business
Pre-sales support
0800 015 4909
Monday to Friday 9:00am - 5:00pm
Email: equityreleasefapresales@aviva.com
For any pre application product and lending criteria enquiries including vetting for flats and maisonettes
New business updates
0800 206 2014
Monday to Friday 9:00am - 5:00pm
Email applications: lpeqren@aviva.com
Submitting new business
New business applications: nbapps@aviva.com
Additional borrowing applications: erab@aviva.com
Pre-sales and new business Christmas opening hours
Mon 23rd: 9:00am - 5:00pm
Tues 24th: 3pm close
Weds 25th: closed
Thurs 26th: closed
Fri 27th: 9:00am - 5:00pm
Mon 30th: 9:00am - 5:00pm
Tues 31st: 3pm close
Weds 1st: closed
Thurs 2nd: 9:00am - 5:00pm
Fri 3rd: 9:00am - 5:00pm
Business support:
Request a call back from your regional Business Development Manager:
Email: erbusinesssupport@aviva.com
Existing business
Existing business
0800 206 2014
Monday to Friday 9:00am - 5:00pm
Email: ercicdirect@aviva.com
Redemption statements, reserve drawdowns, change in circumstance, moving home, LOA
Agency & commission:
0800 015 0967
Monday to Friday 9:00am - 5:00pm
Email: ACINFO@Aviva.com
For all enquiries to relating to agency codes and commission:
Did you know you can view your client’s equity release policy information online? My clients provides loan details, early repayment and voluntary repayment information.
Online support
Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.
If you have forgotten your password you can reset this yourself online.
Find out more about our online services
Business development team
Ian Gregory
0345 307 8512
Email: ian.j.gregory@aviva.com
Nick Sharp
0345 302 8436
Email: nick.sharp@aviva.com
Kate Turner
0345 300 0576
Email: kate.turner@aviva.com
Connor Hughes
0345 302 8437
Email: connor.hughes@aviva.com
Chay Clark
0345 300 9569
Email: chay.clark@aviva.com
Find your product contact details
Know which product you'd like to talk about? Find contact details here:
For customer contact details, please see our customer site
Aviva products
Ex-Friends Life products
Important information
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