Contact us
New business
Pre application support
0800 015 4909
Monday to Friday 9:00am - 5:30pm
Email: equityreleasefapresales@aviva.com
For any pre application product and lending criteria enquiries including vetting for flats and maisonettes
New business updates
0800 206 2014
Monday to Friday 9:00am - 5:00pm
Email applications: lpeqren@aviva.com
Additional borrowing application queries
0800 206 2014
Monday to Friday 9:00am - 5:00pm
Email applications: erab@aviva.com
Business support
Request a call back from your regional Business Development Manager:
Email: erbusinesssupport@aviva.com
Christmas and New Year opening hours
Normal business hours except for :-
Wednesday 24 December 9.00am to 3.00pm
Closed Thursday 25 December and Friday 26 December
Wednesday 31 December 9.00am to 3.00pm
Closed Thursday 1 January
Existing business
Existing business
0800 206 2014
Monday to Friday 9:00am - 5:00pm
Email: ercicdirect@aviva.com
Redemption statements, reserve drawdowns, change in circumstance, moving home, LOA
Agency & commission:
0800 015 0967
Monday to Friday 9:00am - 5:00pm
Email: ACINFO@Aviva.com
For all enquiries to relating to agency codes and commission:
Did you know you can view your client’s equity release policy information online? My clients provides loan details, early repayment and voluntary repayment information.
Christmas and New Year opening hours
Normal business hours except for :-
Wednesday 24 December 9.00am to 3.00pm
Closed Thursday 25 December and Friday 26 December
Wednesday 31 December 9.00am to 3.00pm
Closed Thursday 1 January
Online support
Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.
If you have forgotten your password you can reset this yourself online.
Find out more about our online services
Business development team
Ian Gregory
0345 307 8512
Email: ian.j.gregory@aviva.com
Nick Sharp
0345 302 8436
Email: nick.sharp@aviva.com
James Rayner
0345 300 8239
Email: james.rayner2@aviva.com
Kate Turner
0345 300 0576
Email: kate.turner@aviva.com
Chay Clark
0345 300 9569
Email: chay.clark@aviva.com
Robert Anderson
0345 030 7927
Email: robert.anderson2@aviva.com
Kiren Khan
0345 302 8437
Email: kiren.khan@aviva.com
Find your product contact details
Know which product you'd like to talk about? Find contact details here:
For customer contact details, please see our customer site
Aviva products
Ex-Friends Life products
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.